Membership Assistant responds to member inquiries regarding membership, educational programs, events, publications, billing, or other problems using a phone, e-mail, or chat format. Processes subscriptions, membership applications, or member data changes. Being a Membership Assistant directs members to the resources to answer questions or provide requested information. Documents inquiries and interactions using a ticketing or customer relationship management (CRM) system. Additionally, Membership Assistant may draft correspondence and promotional communications or conduct outreach calling to solicit new members or promote events. May require an associate degree or equivalent. Typically reports to a supervisor or manager. The Membership Assistant works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Membership Assistant typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)
```Duties```
- Perform general clerical duties, including but not limited to photocopying, scanning, faxing, filing, and data entry.
- Assist with answering and taking orders over the phone.
- Taking eBay orders, shipping packages.
- Service planning and coordination.
- Support office staff with various administrative tasks as needed.
```Requirements```
- Computer literacy with proficiency in Microsoft Office Suite (Word and Excel) and Google Suite.
- Strong organizational skills and attention to detail.
- Excellent verbal and written communication skills.
- Ability to multitask and prioritize tasks effectively.
- Good knowledge of QuickBooks.
- Professional phone etiquette and customer service skills.
Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Job Types: Full-time, Part-time
Pay: $17.00 - $19.00 per hour
Expected hours: 24 – 40 per week
Schedule:
Work Location: In person
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