Membership Assistant responds to member inquiries regarding membership, educational programs, events, publications, billing, or other problems using a phone, e-mail, or chat format. Processes subscriptions, membership applications, or member data changes. Being a Membership Assistant directs members to the resources to answer questions or provide requested information. Documents inquiries and interactions using a ticketing or customer relationship management (CRM) system. Additionally, Membership Assistant may draft correspondence and promotional communications or conduct outreach calling to solicit new members or promote events. May require an associate degree or equivalent. Typically reports to a supervisor or manager. The Membership Assistant works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Membership Assistant typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)
Description
JOB SUMMARY:
Membership consultants support company core values and company goals. The primary role of a membership consultant is to promote the sale of new memberships by consulting with appointments and walk-ins to learn their fitness goals, tour them throughout the club, and choose the membership that best fits their goals. Be instrumental in their fitness quest and earn their referrals by getting them set up with a trainer and by providing motivational support through follow up meetings and phone calls.
DUTIES AND RESPONSIBILITIES – WHAT YOU WILL DO:
Revised 12.01.2023
Requirements
REQUIREMENTS AND QUALIFICATIONS – WHO YOU ARE:
TEAM PERKS:
WORK ENVIRONMENT/PHYSICAL DEMANDS:
While performing the duties of this job, the team member is frequently required to walk and stand up to 8 hours/day and/or sit for an extended period of time. Team members may be exposed to cleaning chemicals or airborne particles and will be required to wear designated PPE (Personal Protective Equipment) as directed. Team members are occasionally required to use hands and fingers for handle or feel; occasional reach, push and pulling with arms and hands; occasional climb, balance, stoop, kneel, crouch or crawl; and occasional reach and twist, including side-to-side movements. The team member may be required to occasionally lift, carry or move up to 25 pounds and may seldom be required to lift, carry or move 26-50 pounds.
National Fitness Center is part of In-Shape Solutions, LLC d.b.a. In-Shape Family Fitness.
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