Membership Assistant responds to member inquiries regarding membership, educational programs, events, publications, billing, or other problems using a phone, e-mail, or chat format. Processes subscriptions, membership applications, or member data changes. Being a Membership Assistant directs members to the resources to answer questions or provide requested information. Documents inquiries and interactions using a ticketing or customer relationship management (CRM) system. Additionally, Membership Assistant may draft correspondence and promotional communications or conduct outreach calling to solicit new members or promote events. May require an associate degree or equivalent. Typically reports to a supervisor or manager. The Membership Assistant works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Membership Assistant typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)
POSITION SUMMARY:
This position supports the work of the Y, a leading nonprofit, charitable organization committed to strengthening community through youth development, healthy living and social responsibility. Under the supervision of the Director, this person will be responsible for honest, efficient, timely, and accurate accomplishment of the responsibilities of this position. The Coordinator will understand and communicate the YMCA mission, values, character development emphasis and member service commitment in all aspects of the Membership Department.
OUR CULTURE:
Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you.
ESSENTIAL FUNCTIONS:
LEADERSHIP COMPETENCIES:
QUALIFICATIONS:
To serve effectively in this position, the applicant must have appropriate educational and employment experience in creating and sustaining youth and family programming as well as in communications, member service, ability to organize and prioritize tasks, computer skills and working knowledge of CORE Operating system, Excel and Word Processing. This coordinator must have a full understanding of all aspects of the YMCA. Ability to follow procedures, ensure accurate completion of prescribed forms and reports, and build and sustain healthy community relationships are necessary.
Upon hire:
WORK ENVIRONMENT & PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Clear All
0 Membership Assistant jobs found in Olympia, WA area