Membership Assistant responds to member inquiries regarding membership, educational programs, events, publications, billing, or other problems using a phone, e-mail, or chat format. Processes subscriptions, membership applications, or member data changes. Being a Membership Assistant directs members to the resources to answer questions or provide requested information. Documents inquiries and interactions using a ticketing or customer relationship management (CRM) system. Additionally, Membership Assistant may draft correspondence and promotional communications or conduct outreach calling to solicit new members or promote events. May require an associate degree or equivalent. Typically reports to a supervisor or manager. The Membership Assistant works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Membership Assistant typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)
This position supports the work of the Y, a leading nonprofit committed to strengthening community through youth development, healthy living and social responsibility. The Membership Director leads all aspects of member services for the branch, ensuring our cause and culture is instilled in our strategy and staff development.
1. Implements membership strategies that support recruitment of new members and retention of existing members. Creates a member-focused culture and models relationship-building skills in all interactions. Fosters a climate of innovation and resolves problems to ensure member satisfaction.
2. Recruits, hires, trains, develops, schedules and directs personnel and volunteers as needed. Reviews and evaluates staff performance. Develops strategies to motivate staff and achieve goals.
3. Promotes program and membership enrollment in interactions with existing and potential members. Coordinates with Program Directors on program specifics and registration details.
4. Plans and executes established membership campaigns to maximize enrollments.
5. Develops and manages department budget to meet fiscal objectives.
6. Develops and meets membership goals and takes appropriate action to correct variances.
7. Ensures proper implementation of Welcome Center procedures and risk management guidelines. Reviews and updates desk procedures and communicates changes to staff. Coordinates with the business office as necessary on financial transactions.
8. Organizes membership events at the YMCA and represents the YMCA at community events to promote the YMCA.
9. Manage payroll related transactions and monitor for accuracy and completeness.
10.Assists in YMCA fundraising activities and special events.
11.Actively participates in branch, department and association staff meetings and/or related trainings.
12. Performs other duties as assigned.
Engaging Community
Communication & Influence
Developing Self & Others
Fiscal Management
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