Membership Assistant responds to member inquiries regarding membership, educational programs, events, publications, billing, or other problems using a phone, e-mail, or chat format. Processes subscriptions, membership applications, or member data changes. Being a Membership Assistant directs members to the resources to answer questions or provide requested information. Documents inquiries and interactions using a ticketing or customer relationship management (CRM) system. Additionally, Membership Assistant may draft correspondence and promotional communications or conduct outreach calling to solicit new members or promote events. May require an associate degree or equivalent. Typically reports to a supervisor or manager. The Membership Assistant works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Membership Assistant typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)
The YMCA of Strafford County is seeking a friendly, dynamic, and health & wellness-minded professional to join our team as a Membership Director. The Membership Director will oversee the day-to-day operations and personnel of the Welcome Center as part of an overall strategy to retain and grow branch membership and engagement.
Candidates should possess a strong set of sales, customer service and communications skills and experience, and the ability to manage multiple projects and functions aligned with the mission of the YMCA membership policies and procedures.
Core Responsibilities:
Minimum Qualifications:
This is full time salaried position with an extensive benefits package, including:
Job Type: Full-time
Pay: $46,000.00 - $54,000.00 per year
Benefits:
Schedule:
Ability to Relocate:
Work Location: In person
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