Membership Assistant responds to member inquiries regarding membership, educational programs, events, publications, billing, or other problems using a phone, e-mail, or chat format. Processes subscriptions, membership applications, or member data changes. Being a Membership Assistant directs members to the resources to answer questions or provide requested information. Documents inquiries and interactions using a ticketing or customer relationship management (CRM) system. Additionally, Membership Assistant may draft correspondence and promotional communications or conduct outreach calling to solicit new members or promote events. May require an associate degree or equivalent. Typically reports to a supervisor or manager. The Membership Assistant works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be a Membership Assistant typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)
This position supports the work of the Y, a leading nonprofit, charitable organization committed to strengthening the community through youth development, healthy living, and social responsibility. The Membership Executive oversees the development and operations of enhancing a member-first culture that meets the community's needs through relationship-building with members, staff, volunteers, and participants at our facility branches. This role directs all membership activities for Puri, Northeast, SwedishAmerican Riverfront YMCAs including recruitment of new members, retention of existing members, and supervision of assigned staff to include a Membership Director. Member engagement and staff development are key areas of focus for the position with an emphasis on facility safety, staff management, and member-service standards. The Membership Executive will also oversee the operations of Puri Family YMCA, a 24-hour fitness center.
Critical Thinking & Decision Making
Communication & Influence
Emotional Maturity
Engaging Community
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