Membership Associate - Museum jobs in Connecticut

POSITION SUMMARY:

The YMCA of Greenwich is seeking a friendly, passionate Membership Associate to support the Y’s effort as a charitable organization committed to strengthening community through youth development, healthy living and social responsibility. The Membership Associate is responsible for providing exceptional, positive, and energetic member service, responding to individual member and guest needs, promoting Y services and programs. The Membership Associate will maintain safety standards, YMCA of Greenwich policies, cleanliness, member and guest satisfaction, positive member and staff engagement, using the Y’s Service and Engagement principles.

OUR CULTURE: Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you.

ESSENTIAL FUNCTIONS:

1. Welcome and scan in each member in a pleasant and friendly manner (i.e., greet members by name, smile, eye contact); insure security of the Y by enforcing check-in procedures.

2. Provide exceptional member service, enthusiastically welcoming, connecting, and supporting members/patrons.

3. Project a positive and enthusiastic image on the job at all times.

4. Promotes program, class, and membership enrollment in interactions with existing and potential members.

5. Conduct Cause-Driven Tours, member interviews around the prospect, sell memberships.

6. Follow up on member tours and prospects for potential membership.

7. Handling multiple tasks, interruptions in an at times, fast paced environment.

8. Handle, resolve and deescalate member concerns; inform supervisor or Manager-On-Duty for assistance as necessary.

9. Cultivate strong working relationships with members, guests, and staff.

10. Perform basic administrative tasks, such as: supply replenishment, processing, filing.

11. Attend and contribute to all staff meetings and/or trainings, as required.

12. Perform other duties as assigned.

LEADERSHIP COMPETENCIES:

· Engaging Community

· Communication & Influence

· Developing Self & Others

QUALIFICATIONS:

· High School Diploma/GED/equivalent.

· Relationship Building abilities.

· Previous customer service, sales, or related experience preferred.

· Excellent personal computer skills and experience with standard business software.

· Ability to relate effectively to diverse groups of people from all social and economic segments
of the community.

· Ability to work in a fast-paced environment.

· YMCA Leader Certification within 7 days of hire.

· Bilingual English/Spanish a plus.

·

WORK ENVIRONMENT & PHYSICAL DEMANDS:

· The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

· While performing the duties of this job, the employee is regularly required to use a computer for extended periods of time and be able to communicate using a computer and phone/smart device.

· The employee frequently is required to sit and reach, and must be able to move around the work environment.

· The employee must occasionally lift and/or move up to 10 pounds.

· The employee must be able to traverse through the 100,000 sq-ft. building.

· Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust.

· The noise level in the work environment is usually moderate.

Job Type: Part-time

Pay: $15.69 - $23.53 per hour

Expected hours: 8 – 20 per week

Shift:

• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Every weekend
• Monday to Friday
• Weekends as needed

Ability to Relocate:

• Greenwich, CT 06830: Relocate before starting work (Required)

Work Location: In person