Membership Associate - Museum jobs in Tucson, AZ

Job Title: Retail Admissions Associate (Spanish speaking)

Reports To: Manager of Guest Experiences

FSLA Status: Non-Exempt (hourly)

Work Schedule: Part-time (up to 25 hours per week), Monday – Sunday. Shifts will generally be in the 4.5 to 7.5 hour range.

Starting Pay: $14.50/hour

Position Summary

We are seeking a team-oriented individual who will thrive in a fast-paced environment and who is well suited to working collaboratively with staff. This person should be a friendly, passionate professional with experience in retail sales and customer service. The Retail/Admissions Associate is responsible for greeting guests, answering questions, checking-in visitors, answering the phone, selling tickets and memberships, and merchandise sales. This position requires work on weekends, holidays, and occasional evenings.

Essential Duties and Responsibilities

• Welcome all guests into the museum.
• Ensure excellent retail and museum experiences for our guests.
• Open and close the front desk and gift shop (in conjunction with Manager of Guest Experiences).
• Help with data entry for processing visitor data and retail sales.
• Check-in Field Trips and Group Visits.
• Maintain a clean, uncluttered front desk area to create a welcoming first impression.
• Support the Associate Director of Guest Experiences with day-to-day operation of the gift shop.
• Process sales transactions using the POS (point-of-sale) system, currently Altru.
• Organize, display, and replenish merchandise in the gift shop.
• Maintain the visual look of the store through cleaning and merchandising.
• Understand, and speak to, the philosophy of the gift shop and the mission of the organization.
• Become familiar with the products/titles sold in the gift shop.
• Be informed about daily museum programming and upcoming events.
• Encourage membership sales to guests by highlighting features & benefits.
• Other duties as assigned.

Knowledge, Skills, and Abilities

• Great people and customer service skills.
• Must be proactive, enthusiastic, and flexible on the job.
• Able to work independently and prioritize tasks.
• Able to follow verbal and written instructions.
• Able to work effectively with a team.
• Must be willing to be trained and certified in CPR/AED and First Aid.
• Willingness to work weekends, holidays, and occasional evenings.

Minimum Qualifications

• Spanish fluency is required.
• Two years’ experience in a retail or hospitality environment.
• Two years’ cash handling/POS experience.
• Basic understanding of merchandising and inventory processes.
• Knowledge of the educational content and value of museum exhibits and programs.
• Enthusiasm for learning and mastering new skills on an ongoing basis.
• Proof of COVID-19 vaccination required.

To apply, please send your resume and cover letter to Michael Bilharz, Associate Director of Guest Experiences at michaelb@childrensmuseumtucson.org

Job Type: Part-time

Pay: $14.50 per hour

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Schedule:

• Monday to Friday
• Weekends as needed

People with a criminal record are encouraged to apply

Experience:

• Retail sales: 2 years (Preferred)
• Customer service: 2 years (Preferred)

Language:

• Spanish (Required)

Work Location: In person