Membership Director jobs in Anderson, IN

Overview

The Assistant Membership Director will foster a member-focused culture and model relationship building skills in all interactions. Additionally, under the direct supervision of the Associate Executive Director, this individual will be responsible for leading an energetic and high-performing team of Member Services staff and managing all Front Desk activities to provide exceptional member experiences.

Job Skills / Requirements

Who we're looking for:

A leader to help support and develop to maximize our impact. This person will:

• Model the YMCA Core Values of Caring, Honesty, Respect, and Responsibility through actions and conversations with members, and communicate our image using the Y’s Voice Words of Genuine, Nurturing, Hopeful, Welcoming and Determined.
• Set the standards and model exceptional member service to staff, volunteers, and members, and demonstrate genuine relationship building daily.
• Welcome prospective members using a “Listen First” approach by determining their needs, connecting them with the benefits of membership, and asking them to join.

What you’ll do:

• Hire, train, supervise, and mentor 15-20 part-time staff—you get to have a direct impact on the success of our membership team!
• Demonstrate goal orientated conversations with prospective members using open-ended questions to learn their needs and help connect them with the benefits of membership
• Develop and implement ongoing tactics to increase member enrollment and ensure member retention through excellent member services.
• Handle and resolve member questions/complaints in a professional and caring manner.
• Oversee the scheduling of Membership staff and motivate staff to achieve high performance, covering Member Services Associate shifts as necessary.
• Have meaningful conversations with members who are looking for financial assistance towards membership and programs. This person would be overseeing our Membership For All program, at the Y we do not turn anyone away for the inability to pay.

Who you are:

• Enjoys engaging with others and building relationships
• Wants to grow within an organization
• Emotionally intelligent and naturally empathetic
• Drawn to supporting and encouraging others to reach their goals
• Incredibly detail-oriented and organized
• A strong commitment to nonprofit, mission-based work
• Hold a Bachelor’s Degree or four years of relevant experience
• Thrives in a fast pace environment

Bonus Points:

• Two or more years of supervisory experience
• Fiscal Management experience
• Proven track record of making creative changes to programs and processes

Effect On End Result:                                 

Successful performance in this position results in creating a positive environment ensuring that members feel welcomed and wanted. Increased membership sales through open ended questions and connecting perspective members goals to the benefits of membership. Hire, train, support and develop new staff who join our membership team. Supporting the YMCA mission through all interactions and modeling the characteristics of welcoming, nurturing, genuine, determined, and hopeful.

STATUS: Full Time, Hourly

STARTING SALARY: $15.00 (based on experience)          

Saturday and Sunday 8 a.m. to 5:00 p.m. 3 additional Weekday shifts 10:00 a.m. to 6:30 p.m.  

Education Requirements (Any)

Hold a Bachelor’s Degree or four years of relevant experience

Additional Information / Benefits

Some benefits and perks of working at the YMCA of Greater Louisville:

• Health, Dental, and Vision Insurance
• 12% Retirement YMCA Contribution
• Community and Nationwide Family YMCA Membership
• Reduced School Age Child Care
• Employee Assistance Program

This is an opportunity to join an energetic, mission-oriented team committed to improving health and strengthening communities. The YMCA of Greater Louisville offers enrichment and networking opportunities through its association with the YMCA North American network. The YMCA of Greater Louisville maintains a strong commitment to training and professional development.

Equal Opportunity Employer 

Benefits: Medical Insurance, Life Insurance, Dental Insurance, Vision Insurance, Paid Vacation, Paid Sick Days, Paid Holidays, Short Term Disability, Long Term Disability, 401K/403b Plan, Community Wide Family Membership