Membership Director jobs in Brookline, MA
Membership Director oversees an association or member organization's strategic goal-setting, implementation, and service operations to expand membership and deliver member satisfaction. Develops programs and initiatives to engage current members and recruit new ones. Being a Membership Director establishes service operational standards and policies to deliver efficient services to members. Implements web or social media processes to promote the organization and distribute membership information to prospective members. Additionally, Membership Director uses data-driven analysis, tools, and reports to measure member satisfaction and retention and to optimize services. Typically requires a bachelor's degree. Typically reports to senior management. The Membership Director typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a Membership Director typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)
Recently Added Membership Director jobs
- YMCA
-
Newton, MA
FULL_TIME
-
The WSY is seeking our next Memebership Director to join our team. Come join a fun, welcoming and inclusive work environment.Job Description
BE THE CHANGE YOU WANT TO SEE! Come join a great organization with a strong benefit package. We are hiring for our main facility at 276 Church Street in Newton.
Apply today!
POSITION SUMMARY:
Ensures successful operation of the Membership Department including staff supervision and development, superior customer service, community relations, collaborations, budgeting and financial results . Implements new procedures and methods to achieve strategic membership goals for the Association. Leads recruitment efforts of new members, retention of existing members and supervision of assigned staff. Assists in the development of plans and implementation of new procedures and methods to achieve strategic goals. This position will have a lead role in ensuring our membership platofrm is maintained, metrics are met, providing feedback to ensure user satisfaction. We are currently seeking a Membership Director, at our main location at 276 Church Street.
OUR CULTURE:
Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you.
MEMBER SERVICE STATEMENT:
Members are the heart of this organization. They are the reason we exist. Members are the most important visitors we have, whether they visit by mail, phone, or in person. They are not statistics and always deserve our respect. No matter what we are hired to do, satisfying members’ needs and wants is everyone’s first and most important responsibility.
Qualifications- Bachelor's degree in related field preferred or equivalent combination of education and experience.
- Three to five years of supervisory experience of a team in customer service preferred.
- Excellent personal computer skills and experience with standard business software. Experience with a system conversion preferred.
- Well-developed communication skills are essential, including verbal and written communication skills.
- Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
- Proactive when tackling challenging situations, addressing them quickly and professionally to deliver great results for both members and the Welcome Center team.
- Dynamic personality with a skill set that is able to educate and motivate the Welcome Center Staff to be passionate about their job and the WSYMCA.
- Y-USA Team Leader Certificate preferred.
Essential Functions- Implements membership strategies that support recruitment of new members and retention of existing members. Creates a member-focused culture and m odels relationship-building skills (including Listen First) in all interactions. Fosters a climate of innovation and resolves problems to ensure member satisfaction.
- Monitors monthly financial reports to assure that revenue targets are met, and expenses are controlled.
- Assists Sen. Director, Association Member Engagement & Wellness to develop and control the department budget related to the position, achieving monthly sales goals .
- Ensures operational membership growth of the YMCA through member recruitment and retention, pricing strategies and collaborations.
- Recruits, hires, trains, develops, schedules and supervises Welcome Center personnel and volunteers as needed. Reviews and evaluates staff performance. Develops strategies to motivate staff and achieve goals. Models’ relationship-building skills and listen first skills in all interactions.
- Oversee monthly staff trainings, ensuring consistent safety/emergency response training is reviewed, understood and performed. Maintain complete familiarity of all risk management procedures and policies for the organization.
- Lead role in membership system conversion. Identify risks and barriers to the project’s success and develop solutions to remove those barriers. Elevate issues to appropriate levels of attention and drive to definitive decisions resulting in a clear path forward.
- Leads training of the new membership system to ensure a positive culture of commitment to the conversion objectives.
- Ensures all accidents and incidents are reported involving self, participants, guests and other employees. Maintains a safe work environment, free of clutter, debris and hazardous conditions and ensures cleanliness of facility.
- Assists Sen. Dir. in maintaining current corporate memberships, as well as consistently helping to recruit more corporate memberships in the service area.
- Promotes program and membership enrollment in interactions with existing and potential members. Coordinates program registration, including logistics to support phone, walk-in and web registration.
- Has a daily presence in the Welcome Center, interacting with members, inquiring how their workout was, building relationships. Models and teaches cause-driven leadership characteristics for the Welcome Center staff to possess the level of customer service that is critical to the success of the WSYMCA.
- Ensures proper implementation of Welcome Center procedures. Reviews and updates desk procedures and communicates changes to staff. Coordinates with the business office as necessary on financial transactions.
- Organizes membership events at the YMCA (Member Appreciation, Open Houses, etc.) and ensures coordination of registration, staffing, and promotional items for community festivals/events and represents the YMCA at these events.
- Timely running of membership reports, including reciprocity reports, to ensure that trends are being noted and our numbers are accurately documented.
- Motivates and energizes the Membership Staff to be Cause-driven Leaders. Leads by example. Organizes trainings including but not limited to sales, customer service, Listen First and Cause-Driven Leader, problem-solving
- Responsible for monitoring and responding to Member Comments and Suggestions.
- Provides leadership and support to the annual fundraising campaign and volunteer committees/
boards as assigned. Develops and maintains effective working relationships within the community.
- Must be flexible and adaptable. Weekly schedule may include one weekend day and some evening or early morning hours.
- Responsible for approving department timecards and submitting payroll through ADP on time on a biweekly basis.
Required CertificationsCPR and First Aid Certification
Required online trainings prior to starting.
- Just Posted
- Neosho Freeman Family YMCA
-
Newton, MA
FULL_TIME
- YMCA West Suburban YMCA Location 276 Church St Newton, MA 02458-1992 Salary $57,000.00 $64,000.00 The WSY is seeking our next Memebership Director to join our team. Come join a fun, welcoming and incl...
- Just Posted
- YMCA
-
Newton, MA
FULL_TIME
- The West Suburban YMCA is looking to add energetic and dynamic individuals to our team as the Assistant Director of Membership- Wells Ave! Job Description POSITION SUMMARY: Assists in all aspects of m...
- 2 Days Ago
- YMCA
-
Boston, MA
FULL_TIME
- Associate Director - Membership, Waltham Job Description Expectations: Provide excellent member service by exceeding member expectations including being a good listener, caring about member’s well-bei...
- 24 Days Ago
- West Suburban YMCA
-
Newton, MA
FULL_TIME
- The WSYMCA is searching for an Assistant Director of Membership to join our team! This role would be with our Membership team at our Wells Ave location. Great benefits included, 12% retirement contrib...
- 1 Month Ago
- 10001056 - Director Regulatory
-
Boston, MA
FULL_TIME
- This is what you will do: The Senior Director, Advertising and Promotional Compliance, will direct and conduct the regulatory affairs aspects of review and approval of promotional materials and market...
- 13 Days Ago
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0 Membership Director jobs found in Brookline, MA area
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-
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-
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-
Cambridge, MA
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-
Newton Center, MA
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