Membership Director jobs in Connecticut

Membership Director oversees an association or member organization's strategic goal-setting, implementation, and service operations to expand membership and deliver member satisfaction. Develops programs and initiatives to engage current members and recruit new ones. Being a Membership Director establishes service operational standards and policies to deliver efficient services to members. Implements web or social media processes to promote the organization and distribute membership information to prospective members. Additionally, Membership Director uses data-driven analysis, tools, and reports to measure member satisfaction and retention and to optimize services. Typically requires a bachelor's degree. Typically reports to senior management. The Membership Director typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a Membership Director typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)

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Membership Director
  • YMCA
  • Canaan, CT FULL_TIME
  • Seeking a Membership Director who creates a welcoming and nurturing environment for our community and provides exceptional customer service.
    Job Description

    The Membership Director is responsible for overseeing all aspects of membership, including recruitment, engagement and retention of members, personalized customer-service, and supervision of Membership staff. The Membership Director is essential for creating a welcoming and nurturing environment for our community, and models inclusion and acceptance of diverse populations with enthusiasm and kindness. This role provides leadership and support to the entire Membership department throughout the entire membership lifecycle.

    Qualifications

    This position requires a talented professional with excellent human relation skills, a passion for helping others, and a commitment to high level customer service. Other qualifications include:

    • Bachelor's degree in a related field or equivalent combination of education and experience.
    • Previous customer service supervisory experience in a YMCA or similar organization.
    • Knowledge of day-to-day YMCA membership operations or similar experience.
    • Previous experience utilizing the Y Experience model or similar membership engagement model.
    • YMCA Team Leader level Certification or the ability to achieve in a 3-year period.
    • Proven successes in the areas of lead management, cause driven tours, onboarding, and retention strategies in a YMCA or other similar membership-based organization.
    • Demonstrates a resourceful, innovative mindset when developing and executing strategic goals.
    • Ability to work accurately and effectively in a fast-paced environment.
    • Strong communication and relationship building skills. YMCA Listen First training preferred.
    • Excellent computer skills: Microsoft 365 and membership software experience required; Daxko Operations preferred.
    • Flexibility to work a schedule that reflects the needs of the organization. includes days, evenings, and weekends.
    • Ability to relate effectively to diverse groups of people from all social and economic segments
    • of the community.
    • Language Skills -Ability to read, interpret, retain, and teach documents such as safety rules, operating maintenance instructions, and procedure/educational manuals. Ability to write routine reports and correspondence. Ability to speak effectively in one-on-one situations, as well as before groups.
    • Mathematical Skills -Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.
    • Reasoning Ability- Ability to apply common sense, understanding, and sound mature judgment to carry out instructions. Ability to deal with problems involving several concrete variables in standardized situations. Ability to maintain confidentiality. Ability to be sensitive and alert to the needs, feelings, and safety of others. Ability to always ensure and maintain YMCA safety standards and guidelines.
    Essential Functions
    • Manage day-to-day operations of the Membership Department.
    • Provide effective leadership and support to full time and part time Membership staff; Recruit, hire, train, review, develop, motivate, schedule and direct staff teams.
    • Review, monitor, and update front desk and check in procedures as needed. Ensure proper implementation and execution.
    • Direct and manage all aspects of the membership lifecycle; prospecting, cause driven tours, sales, cancellations, renewals, retention, and engagement.
    • Utilize the tools outlined in the Y Experience Model and other resources to develop and implement a member engagement plan and strategic goals.
    • Utilize and demonstrate relationship-building skills (including Listen First) in all interactions. Respond to all member and community inquiries and complaints in a timely manner.
    • Foster a climate of innovation and problem solving to ensure member satisfaction.
    • Execute strategies to ensure that members, staff, and volunteers build relationships and connect with one another and connect with the YMCA cause.
    • Develop, implement, and monitor standard operating procedures as they relate to membership operations. Provide and maintain related statistics and reports.
    • Coordinate with the finance department as necessary on financial transactions and reporting.
    • Effectively master Daxko Operations tools and systems. Serve as a Daxko Operations Administrator for the organization.
    • Effectively utilize and implement Daxko Engage initiatives as outlined by strategic goals.
    • In collaboration with the Healthy Living Department, provide strategic direction to the Membership Department to create a cohesive and consistent member experience.
    • Partner with the Marketing/Development Department to ensure effective membership promotion and community outreach. Create and implement member acquisition strategies that meet the established membership growth goals and objectives.
    • Engage and build collaborative relationships and membership opportunities with community organizations.
    • In collaboration with the VP of Membership & Healthy Living and the VP of Finance, develop and manage the annual membership department budget. Demonstrate sound fiscal management skills.
    • Participate on the Y Membership Committee and any other committees/task force as assigned. Assist in special events.
    • Organize membership events at the YMCA and represent the YMCA at community events as needed.
    • Assist in creating a cause driven and member-focused culture.
    • Collaborate with other departments and assist as needed.
    Cause-Driven Leadership Competencies

    Mission Advancement : Models and teaches the Ys values. Ensures a high level of service with a commitment to changing lives. Provides volunteers with orientation, training, development, and recognition. Cultivates relationships to support fundraising.

    Collaboration : Champions inclusion activities, strategies, and initiatives. Builds relationships to create small communities. Empathetically listens and communicates for understanding when negotiating and dealing with conflict. Effectively tailors communications to the appropriate audience. Provides staff with feedback, coaching, guidance and support.

    Operational Effectiveness : Provides others with frameworks for making decisions. Conducts prototypes to support the launching of programs and activities. Develops plans and manages best practices through engagement of team. Holds staff accountable for high-quality results using a formal process to measure progress.

    Personal Growth : Shares new insights. Facilitates change, models adaptability and an awareness of the impact of change. Utilizes non-threatening methods to address sensitive issues and inappropriate behavior or performance. Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology; demonstrates emotional maturity in working with members, staff and the general community.

  • 21 Days Ago

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Membership Director
  • New Canaan Community YMCA, Inc.
  • Canaan, CT FULL_TIME
  • The New Canaan YMCA is seeking an enthusiastic and engaging customer-service professional who is committed to helping empowering others, encouraging healthy living and well-being, and inspiring social...
  • 28 Days Ago

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Membership Director
  • LA Fitness
  • Norwalk, CT FULL_TIME
  • MEMBERSHIP DIRECTOR/GENERAL MANAGER Who Are We? LA Fitness is a privately owned fitness club chain. LA Fitness has hundreds of health clubs and millions of members across US and Canada. In an industry...
  • 1 Month Ago

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Membership Sales Director
  • Healthtrax Fitness & Wellness
  • Avon, CT FULL_TIME
  • Sell fitness and do meaningful work in a career you can excel at and feel good about. Your success is rooted in your personal commitment to fitness and wellness and a genuine desire to improve the liv...
  • 21 Days Ago

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Membership advisor
  • The Edge Fitness Clubs
  • Glastonbury, CT FULL_TIME
  • Job Description Who We ARE : When you work at the Best. Gym. Ever, you join the Best. Team. Ever. You'll walk into our clean and spacious gyms with a smile on your face and a pep in your step because ...
  • 19 Days Ago

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Membership Specialist
  • CLASS by UFC - Berlin
  • Berlin, CT FULL_TIME
  • The Membership Specialist (MS) will represent UFC GYM by providing a welcoming, informative and entertaining experience for all members and guests during their visits. The Membership Specialist is res...
  • 24 Days Ago

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Membership Director
  • Brydge Advisors
  • Do you LOVE working with entrepreneurs? Providing top notch client experiences? Organizing successful and meaningful eve...
  • 3/29/2024 12:00:00 AM

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Membership Director
  • New Hampshire Public Radio
  • Concord, NH
  • MEMBERSHIP DIRECTOR Summary: NHPR is seeking a Membership Director to provide thoughtful and strategic leadership to our...
  • 3/28/2024 12:00:00 AM

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Membership Director
  • Sonoma County Family YMCA
  • Santa Rosa, CA
  • Job Description Job Description POSITION SUMMARY: This position supports the work of the Y, a leading nonprofit, charita...
  • 3/27/2024 12:00:00 AM

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Membership Director
  • Tennessee Grasslands Golf and Country Club
  • Nashville, TN
  • Job Description Job Description Membership Director at Tennessee Grasslands Golf and Country Club Tennessee Grasslands G...
  • 3/26/2024 12:00:00 AM

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Membership Director
  • Girl Scouts Hornets Nest Council
  • Charlotte, NC
  • Job Description Job Description Job description Membership Director About Girl Scouts, Hornets' Nest Council Girl Scouts...
  • 3/26/2024 12:00:00 AM

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Membership Director
  • YMCA
  • Reston, VA
  • The YMCA is a cause driven organization. Join us to develop your leadership potential and discover a career that is more...
  • 3/26/2024 12:00:00 AM

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Membership Director
  • Snelling Hospitality Executive Search
  • Washington, DC
  • Reporting to our General Manager: • You’ll explore all avenues and opportunities to maximize the number of new member ap...
  • 3/25/2024 12:00:00 AM

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Membership Director
  • YMCA of Greater Toledo
  • Perrysburg, OH
  • Be a difference maker, with the YMCA of Greater Toledo. We are a Cause Driven community of collaborative, bold, fun, ded...
  • 3/25/2024 12:00:00 AM

Connecticut is bordered on the south by Long Island Sound, on the west by New York, on the north by Massachusetts, and on the east by Rhode Island. The state capital and fourth largest city is Hartford, and other major cities and towns (by population) include Bridgeport, New Haven, Stamford, Waterbury, Norwalk, Danbury, New Britain, Greenwich, and Bristol. Connecticut is slightly larger than the country of Montenegro. There are 169 incorporated towns in Connecticut.The highest peak in Connecticut is Bear Mountain in Salisbury in the northwest corner of the state. The highest point is just east...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Membership Director jobs
$107,200 to $149,299

Membership Director in Worcester, MA
Orientation materials for SHRM local chapter Membership Directors.
January 05, 2020
Membership Director in Rapid City, SD
The officials, including representatives of Naval Criminal Investigative Service and the Army's Criminal Investigation Division, appeared to make a distinction between membership in an extremist organization and "active participation" in deciding on recruitment and retention.
January 19, 2020
Membership Director in Santa Rosa, CA
My philosophy isn’t about traditional membership drives; it’s about finding great people (new members) that will help us meet the needs of our communities.
December 30, 2019