Membership Director jobs in Kansas City, KS

More Floods is hiring a General Manager for a Full-Time position in Lenexa, KS.  
Relocation is available. 
 
More Floods is searching for a growth-oriented General Manager who will provide overall leadership and strategic direction to the team and the exclusive More Floods membership community! A successful candidate will possess a high degree of urgency and have management experience in the home service industry, or a peer group designed to educate small business owners in implementing best practices.  As the brand leader, General Manager will have full P&L responsibility and will not only oversee and enhance core sales and content delivery functions, but also has the capabilities, thought leadership, and drive to define strategic direction and execute continuously increase the value proposition of More Floods’ offering to the membership community. 
 
The General Manager will have primary responsibility for marketing and business development, sales, content development and delivery, partnerships, and member support. He or she will be measured on new member additions, membership retention and satisfaction, average member revenue, and overall brand profitability. The General Manager will be charged with the evolution of More Floods’ service catalog, including training curricula, back-office function offerings and leadership development program, designed to provide increased year over year value to members, while increasing the overall membership. The General Manager will also focus on meeting and exceeding operating and financial budget goals, OKR metrics, and member satisfaction. This individual will be focused on ensuring operational excellence in the delivery of the services the company provides.


More Floods North America’s leading, member-based organization, providing business management solutions to professional restoration contractors.  More Floods provides proven, innovative operational and marketing systems to hundreds of restoration companies to help them dominate in their respective markets.  More Floods is a part of HighGround, a member of the Trivest portfolio of companies.

ESSENTIAL DUTIES AND RESPONSIBILITIES: 

• Manage all facets of the organization including full P&L responsibility.
• Implement systems to enhance member experience to include self-service, collaboration, surveys, and NPS. 
• Evolve and deliver the More Floods product and service offering roadmap that complements HighGround growth opportunities and More Floods member feedback. 
• Collaborate with the HighGround Executive Leadership Team (ELT) on More Floods market positioning, opportunities for enhanced services for the More Floods membership group.
• Develop role descriptions and OKRs for More Floods staff and lead the training, development, and performance management of the team to targets. 
• Cultivate new relationships with national referral channel partners, industry equipment vendors, and other third parties that could bring value to the membership. 
• Leverage technology to enhance existing processes, learning, and content management systems. 
• Develop subject matter expertise in skills for leading a best-in-class disaster mitigation and property restoration business and act as an industry influencer through participation in trade shows, speaking events, and recorded content. 
• Foster a positive work environment and utilize effective communication skills at all levels of the organization with a focus on company culture. 
• Evolve the current platform for scalability. 

• Experience managing profit and loss, with a solid understanding of business reports and key performance indicators (KPIs)
• Willingness to roll up sleeves as a “doer” and coach
• Proven ability to communicate to a large audience, both in-person and virtually via live and recorded content
• A humble, open-minded, strong listener able to discern issues from the collected information, build consensus, and draft/communicate logical, understandable, and consistent strategies
• Prior experience successfully developing or launching a new or transformed service offering to the market
• Prior experience in a subscription-based organization preferred
• Previous disaster mitigation, home service, or construction management experience a plus
• Bachelor’s degree required, MBA a plus. 
• Able to pass a criminal background check and drug test

• Organic Revenue and EBITDA Growth
• Membership retention and growth
• Average revenue per member
• New offering introduction and subsequent performance
• Service catalog evolution and alignment to HighGround growth strategy
• Talent acquisition: recruiting, hiring, retention

More Floods has a 20 year track record of proof of success – in any and every market and situation. The More Floods team is a tight-knit group that works together to help our members accelerate the path to success. We have a passion for innovation and delivering superior customer service and we are looking for our next team player! 

 
More Floods Restoration Business Solutions, HighGround’s sales and marketing membership organization, serves over 150 restoration company members across the US, providing nonfranchised restoration companies with unique and proven (over 20 years) business operating systems and exclusive training and education that unlock high growth. 
 
More Floods is an exclusive member-based network of independent restoration companies. More
Floods members are the envy of their local competitors because they have licensed rights to use the More Floods proven formula in their territory – unique operational and marketing systems, experienced guidance, education and training not available anywhere else in the industry. 
 
For more information, please visit www.morefloods.com. 


HighGround is a private equity-backed leader in the disaster mitigation and property restoration services industry. The company was created in 2020 with the acquisition of Dry Force headquartered in Dallas, TX. HighGround has acquired nine additional brands across the US encompassing decades of industry experience and market success. HighGround companies leverage industry-leading technology, both in the field and in back-office operations, as well as a highly trained professional workforce to deliver best-in-class service to its customers. Leading online reviews validate its commitment to service and have resulted in deep business-to-business relationships with leading plumbers, HVAC providers, home builders, and property management firms. 

HighGround brands help customers who have suffered water, mold, or fire damage by providing 24/7/365 drying and clean-up services coupled with reconstruction contracting, all while engaging with the customer’s insurance company to ensure seamless claims processing. The company has developed long-lasting relationships with plumbers and other commercial partners through enhanced partnership activities, such as hosted education and training, reporting and analytics, and competitive incentive compensation. This comprehensive approach allows HighGround to stay top of mind with these key referral relationships.
For more information, please visit www.highgroundnow.com. 



If you are interested in learning more about a career with More Floods as a , apply today!