Membership Director oversees an association or member organization's strategic goal-setting, implementation, and service operations to expand membership and deliver member satisfaction. Develops programs and initiatives to engage current members and recruit new ones. Being a Membership Director establishes service operational standards and policies to deliver efficient services to members. Implements web or social media processes to promote the organization and distribute membership information to prospective members. Additionally, Membership Director uses data-driven analysis, tools, and reports to measure member satisfaction and retention and to optimize services. Typically requires a bachelor's degree. Typically reports to senior management. The Membership Director typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a Membership Director typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)
Description
The Membership Specialist is responsible for the development and execution of programs and membership engagement, retention, and sales activities. Using an interview format, the membership specialist assesses the individual needs, wants and interests of each potential participant and/or member and matches them to YMCA childcare, youth programs and membership. Enthusiastically explains the benefits of YMCA childcare, youth programs and memberships and effectively closes the sale. Provides a point of contact for parents, program participants and members and performs retention activities.
To model, practice and carry out the Y core values of Caring, Honesty, Respect and Responsibility.
Essential Functions:
MEMBERSHIP/REGISTRATION DESK DUTIES:
PARTICIPANT/MEMBERSHIP ENGAGEMENT:
MEMBERSHIP SALES:
MEMBERSHIP RETENTION:
MEMBERSHIP ACCOUNT MAINTENANCE:
This job description may not be all inclusive and employees are expected to perform all other duties as assigned and directed by management. Job descriptions and duties may be modified when deemed appropriate by management.
Requirements
Entry Requirements:
*Required within 30 days of employment or first available training.
Physical/Mental Requirements:
All candidates must have reliable transportation. Any job offer will be contingent on passing a rigorous criminal history background check.
0 Membership Director jobs found in Salem, OR area