Membership Manager jobs in Chicago, IL

The Opportunity

The Membership Manager works jointly across WBEZ & the Chicago Sun-Times (CST) with a focus on overseeing the organization’s direct mail, acknowledgments, thank you gift/benefits, engagement program, mid-level program as well as a portfolio of vendor relationships.
They are a key part of the Membership team, taking the lead on member communication, engagement and retention efforts with attention to customization by cohort: WBEZ, CST, Sustainers, Leadership Circle. This role plays an instrumental part in the development and execution of Chicago Public Media fundraising campaigns, including monthly renewal efforts and quarterly pledge drives. They are responsible for planning, budgeting and reporting in the areas mentioned above – and will have accountability for goals related to revenue, retention and engagement.

This role is varied in its responsibilities and will work alongside many CPM colleagues. Must be able to work with a diverse group of people, have great interpersonal skills and should exemplify CPM’s values:

We show up every day with passion and purpose.
We ask questions and listen with intent.
We have each other's backs.
We work hard. We have fun.
We are present in our community.
We leave proud every day.

General Responsibilities

• Manage donor engagement and content strategy to provide impactful and consistent touchpoints across channels, including ownership of Member Update quarterly print newsletter and the monthly Member Insider e-newsletter
• Lead the strategy, planning and execution of CPM’s mid-level giving program, focused on donors giving between $1,200 and $4,999 annually.
• Oversee a comprehensive approach to gift acknowledgements, member benefits and thank you gifts including:
  • Timely fulfillment and delivery
  • Vendor management
  • Budget planning and invoice reconciliation
  • Inventory oversight
• Manage direct mail program with outside consultants to meet revenue goals – including monthly renewals and dedicated seasonal campaigns
• Oversee e-Renewal content, customization and deployment
• Lead the planning and execution of membership’s “signature events” for Leadership Circle Members and Sustaining Members.
• In partnership with the Community Engagement team and the Development team, leverage events for member engagement, acquisition and retention.
• Provide input on marketing and communications strategies to ensure that member retention needs are integrated into appropriate communications, marketing channels and plans (i.e., website, newsletters, annual reports, etc.) 
• Work cross-functionally to understand and address factors affecting retention and member satisfaction
• Assist with other membership initiatives as needed
• Other duties as assigned

Qualifications

• 5 years of relevant experience
• Experience with inventory management and purchase orders/invoicing
• Experience with event planning
• Experience managing contracts and vendor relationships
• Strong communication skills, both written and oral
• Demonstrated experience in taking initiative when planning and executing projects
• Excellent attention to detail, problem solving and resource management skills
• Strong Microsoft Office Suite skills (Word, Excel, PowerPoint)
• Comfort with customer relationship management systems (Salesforce), marketing automation tools (Salesforce Marketing Cloud) and/or building emails in an email marketing system a plus