Membership Specialist jobs in the United States

The Membership Specialist schedules classes and coordinates testing for members. Responsible for the daily activities of the certification or credentialing programs of an association or membership organization. Being a Membership Specialist may interface with outside testing organizations. Ensures that all activities and requirements regarding an organization's certification programs are met. In addition, Membership Specialist may require a bachelor's degree. Typically reports to a manager or head of a unit/department. Being a Membership Specialist gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. Working as a Membership Specialist typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)

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Communications Specialist
  • Central Electric Membership Corporation
  • Sanford, NC FULL_TIME

  • Job Title: Communications Specialist

    Department: Communications

    Reports to: Manager of Human Resources, Payroll & Communications

    Supervises: None

     

    Other Reporting Relationships:  The employee may temporarily, or on an ongoing basis, direct the activities of other(s) as determined appropriate by supervisory personnel. 

    Internal Relationships:  Builds and maintains positive and productive working relationships with fellow employees. 

    Member-Consumer Relationships:  Builds and maintains positive member-consumer relationships promoting the Cooperative’s plans, procedures, and services as well as promoting a positive image for the organization and its goals and objectives.

    External Relationships:  Builds and maintains positive external relationships with the general public and other organizations which contribute to the overall success of the organization and reflects positively on the organization and its goals and objectives.

     

    PURPOSE OF POSITION

    To coordinate and communicate the cooperative mission, programs, services, policies, and news to the membership, general public, media and CEMC employees. To prepare, edit and publish cooperative publications, maintain internal and external communication channels, update cooperative website, manage digital media and develop, implement, and evaluate advertising campaigns. Serve as the media contact for general inquiries, news releases, emergency/outage situations, and news conferences.


    MAJOR OBJECTIVES AND RESPONSIBILITIES 

    ACCOUNTABILITY - The following activities are specific to this position:

    1. Produce communications and messages based on communications strategy, including but not limited to monthly newsletter content, email marketing and e-newsletter content, website content, digital media content, website content, print/digital/radio advertising content and Annual Report.
    2. Produce and meet deadlines for monthly newsletter insert in Carolina Country.
    3. Coordinate and work with communications team and supervisor on messaging strategy, email marketing, creative strategy, media strategy, budget management, message development, creative production, ad plan implementation and ad tracking.
    4. Manage CEMC social media platforms, including after-hours as needed to answer messages and communicate outages or other important information as needed.
    5. Develops, designs and maintains company website based on company strategies and goals. Directs work of third-party website design consultants when necessary.
    6. Manage CEMC website messages, including after-hours as needed to communicate outages or other important information as needed.
    7. Help develop and maintain an advertising program.
    8. Responsible for message development, creative production, ad placement, and ad tracking for directory advertising; budget management, message development, creative production, ad placement.
    9. Work with and direct work of third-party communication consultants and/or creative producers for message development and delivery when necessary.
    10. Produce videos and/or work with third-party consultants to produce video or animated content as needed.
    11. Serve as liaison with advertising agency on major projects involving the agency. Evaluate agency effectiveness and make recommendations for improvements.
    12. Produces Cooperative’s informational materials including flyers, forms, booklets, brochures, customer letters, bill stuffers and new member packets. Responsible for the research, writing, editing, photography and graphic design of these materials. 
    13. Serves as the media contact for all general inquiries. Responsible for developing positive relationships with reporters/editors to gain positive media publicity.
    14. Responsible for the research, writing, editing and photography of Cooperative’s news releases. Also tracks subsequent publicity and reports to management. 
    15. Assists team members in the plan and implementation of useful community/educational activities.
    16. Serve as the cooperative media liaison for crisis communication, including storm response.
    17. Manage communications budget and track communications spending and budget management. Maintain records of all communications expenditures.
    18. Produce monthly bill inserts.
    19. Publish a monthly employee newsletter and help facilitate effective internal communications.
    20. Coordinate crisis communication plan messaging.
    21. Work with other departments to communicate CEMC programs and services, Annual Meeting content and messaging, policies, activities and positions on issues.
    22. Responsible for promoting and representing a positive image for the Cooperative.
    23. Must be available to produce and develop messaging after-hours as needed and during storms or crisis events.
    24. All other duties as assigned that are necessary to effectively communicate to CEMC members, employees and/or general public.

    The following activities are performed by all CEMC employees: 

    1. Observe all safety rules.
    2. Keep informed of all CEMC plans, policies and programs.
    3. Keep supervisor informed of all activities.
    4. Exercise reasonable care in the use of and security of all CEMC assets.
    5. Make every effort to serve all consumer-members courteously and efficiently; to respond to their inquiries appropriately, and if necessary, refer them to the appropriate party for resolution.

     

    POSITION SPECIFICATIONS

    Education:  Bachelor's degree in communications, journalism, marketing, public relations or business administration preferred; previous utility experience and/or educational background may be considered in replacement of desired degree 

    Job Training, Experience, and Knowledge:  Previous experience in communications related role, social media, digital media or website management preferred.  Previous experience within the electric industry reporting on major issues including rates, programs and services and storm response preferred. Previous experience with electric utilities or educational background can be substituted for previous communications experience. Must have strong written and oral communication skills. Strong attention to detail. Must have the skills to develop and maintain effective working relationships with the public, members, fellow employees, etc. Must have skills in the areas of organizing, planning, and directing, and be able to understand Cooperative policies and procedures. Knowledge in the use of Windows, Adobe Photoshop, Premiere, InDesign, Illustrator, Canva, Microsoft Word, and Power Point preferred. Must have knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar. Should possess working knowledge of principles and processes for providing member/customer and personal services. This includes member/customer needs assessment, meeting quality standards for services, and evaluation of member/customer satisfaction.

    A combination of educational equivalents, and/or directly related prior work experience and/or training with demonstrated proficiency may be substituted for any or all of the educational requirements.

    Abilities and Skills: Must be able to carry out a variety of activities which require a high degree of accuracy and attention to detail. Must be capable of multi-tasking and maintaining productivity and efficiency in executing duties and assignments. Must be able to make positive decisions in a timely manner and exercise sound judgment. Must be able to work with very little supervision and be proactive in responsibilities. Possess superior ability to manage time and workload effectively, which includes planning, organizing and prioritizing with attention to detail.

    Equipment and Machinery Operated: Position utilizes computers, calculators, telephone and radio communications equipment and other standard office equipment in the completion of assigned duties. Operates automobile if specifically assigned.  

    General physical activity and demands: These activities may be performed from standing or seated position depending on the tasks being accomplished. Position requires frequent standing, walking, stooping, reaching and grasping.  Physical dexterity and efficient coordination are required for the operation of machinery and standard communications equipment involved with the position.  The position does not customarily require lifting weights in excess of approximately 25 lbs. The duties of the position are performed in an office environment.   

    Driver’s License requirement:  Must maintain a valid N.C. Driver’s License of the type specified by the Cooperative if necessary to carry out the duties assigned to the position.

    Overtime Status:  This position is not subject to the overtime requirements of the Fair Labor Standards Act, as amended.  

    Non-Discrimination: This position shall be filled on the basis of qualifications and ability to perform the essential functions of the job and without regard to race, religion, color, sex, sexual orientation, gender, gender identity, age, national origin, disability (including physical or mental impairment), genetic information, marital status, veteran status or other protective status.  

    NOTE: Individual must possess and maintain the mental and physical competencies necessary to perform the duties of the position. The responsibilities and duties specified in this job description and the information contained in the accompanying position specifications are intended to generally reflect the nature of the position.  The responsibilities, duties, tasks, and reporting relationships may change from time to time either temporarily or ongoing based on the needs of the employer.  Such changes may be made by the employer in oral or written form.  The individual is expected to work extended and/or irregular hours if necessary or assigned.  The individual also assists in the restoration of service in emergency situations.  The employment described herein is at the will of the employee and the employer.





    Desired Education : Bachelor's Degree
    Exempt : Yes
    Type : Full Time
    Department : Communications
    Location : Sanford, NC
  • 18 Days Ago

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Communication specialist
  • Snapping Shoals Electric Membership Corporation
  • Covington, GA FULL_TIME
  • Overview : The Cooperative Communications Specialist role supports the communications and marketing efforts to create and maintain a favorable public image for the Cooperative. This role executes comm...
  • 18 Days Ago

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Cooperative Communications Specialist
  • Snapping Shoals Electric Membership Corporation
  • Covington, GA FULL_TIME
  • Overview The Cooperative Communications Specialist role supports the communications and marketing efforts to create and maintain a favorable public image for the Cooperative. This role executes commun...
  • 1 Month Ago

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HR Specialist - Benefits & General Support
  • Snapping Shoals Electric Membership Corporation
  • Covington, GA FULL_TIME
  • Overview This position is an administrative role that comprises of managing key transactional processes for the Human Resources department. This position will manage and/or provide support for payroll...
  • 1 Month Ago

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Membership specialist
  • AAA
  • Dover, DE FULL_TIME
  • Become part of AAA’s established & trusted brand! We’ve been serving our members for over 100 years No Sundays 37.5 hour work week Bi-Weekly Pay Plus a Monthly Incentive Plan based on your individual ...
  • 19 Days Ago

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Membership specialist
  • PrideStaff
  • Birmingham, AL FULL_TIME
  • Responsibilities Include : Managing the onboarding of new members / subscribers with exceptional customer support. Effectively answers all membership questions for new and returning members / subscrib...
  • 19 Days Ago

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Subject Matter Expert
  • Mb Solutions Inc.
  • Fort Belvoir, VA
  • Subject Matter Expert: Education: Minimum of a Bachelor's Degree. Qualifications: Expert qualification, expertise and ex...
  • 3/29/2024 12:00:00 AM

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Acquisition Subject Matter Expert
  • Barrow Wise Consulting
  • Washington, DC
  • Enjoy problem-solving, need a venue to display your creativity, and emerging technologies pique your interest; if so, Ba...
  • 3/29/2024 12:00:00 AM

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Epidemiology Subject Matter Expert (SME)
  • Noblis, Inc.
  • Lorton, VA
  • Responsibilities * This position is for potential upcoming opportunities* This position will function as an Advisory and...
  • 3/29/2024 12:00:00 AM

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PKI Subject Matter Expert
  • Dunhill Professional Search & Government Solutions
  • Germantown, MD
  • PKI Subject Matter Expert *Full Time Telework *U.S. Citizenship Required Job Role and Duties: Enforces application secur...
  • 3/28/2024 12:00:00 AM

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Subject Matter Expert, Federal Contracting
  • IMSolutions, LLC
  • Gaithersburg, MD
  • IMSolutions seeks an experienced Subject Matter Expert to fill an exciting opportunity working in federal government con...
  • 3/28/2024 12:00:00 AM

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Maritime Communications Subject Matter Expert
  • Amentum
  • Washington, DC
  • Join a team of Research, Design, Test, & Evaluation (RDT&E) professionals who are identifying, developing, demonstrating...
  • 3/28/2024 12:00:00 AM

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AI/ML Subject Matter Expert
  • NetImpact Strategies
  • Washington, DC
  • Job Description: We are seeking a dynamic Artificial Intelligence (AI) Subject Matter Expert to join our team to support...
  • 3/26/2024 12:00:00 AM

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Dental Subject Matter Expert (SME)
  • Optima Global Solutions Inc.
  • Washington, DC
  • Optima Global Solutions Inc.is a valuable IT Services and Solution provider that customers, employees, and stakeholders ...
  • 3/25/2024 12:00:00 AM

Income Estimation for Membership Specialist jobs
$70,385 to $108,976