Membership Specialist jobs in Scranton, PA

Description

Pay Transparency: $12-15/Hour (DOE; Base Rate of Pay Sales Commission)

Role and Responsibilities

The Membership Sales Representative is responsible for developing leads for prospective members, providing information to prospective members, and enrolling new members. This person also assists management in meeting membership and financial objectives. This person is responsive to both current and prospective members maintaining Active's highest standards of customer service

Specific Responsibilities

Essential Functions

• Meet monthly membership sales and services goal set by the Regional Manager and club General Manager
• Respond to telephone and e-mail membership inquiries through the sales CRM, booking and maintaining appointments for prospective members to tour the center
• Provide prospective members with an enthusiastic and informative tour
• Empower and educate prospective members on the benefits of health and wellness
• Present approved membership options and prices to prospective members
• Complete all membership paperwork for new members, including application and orientation requirements
• Track and report daily membership sales
• Contribute to lead generation by distributing passes, fliers, and other materials
• Develop relationships to ensure client success and encourage member referrals
• Attend management meetings, trainings, and retreats
• Generate leads to the Corporate Sales Department to help open accounts, working with the Corporate Sales Director and Regional Accounts Manager to develop new corporate accounts
• Provide ongoing maintenance for assigned existing corporate accounts including regular contact with Corporate Ambassadors, distribution of fliers and passes
• Maintain and submit a commission log each pay period, including all necessary back-up paperwork such as copies of membership applications
• Make follow-up calls to all prospective members who failed to show for their appointments, and all guests who have not yet enrolled
• Administer emergency care to members and guests in need of assistance
• Work as a TEAM with all other departments
• Other duties and responsibilities as assigned by supervisor

Other Functions

• Be knowledgeable about all programs and activities offered by throughout the centers
• Promote club services and activities
• Assist with keeping the club well stocked and clean
• Attend Active Wellness site meetings and trainings
• Handle injury and illness and security incident reporting

Qualifications

Qualifications and Education Requirements

• Previous health club experience is a plus. 
• 2 years of sales, client success, or account management experience preferred
• Communication skills, basic computer skills, phone etiquette, customer service orientated, committed to fitness industry/environment
• Must be detail oriented, organized and highly responsive with a commitment to customer service
• Strong verbal communication skills
• Basic computer skills, customer service skills, results oriented, ability to multitask, and commitment to the fitness industry
• AED/CPR/First Aid Certified
• Proof of citizenship or legal status

Physical and Working Conditions

• Ability to take the responsibility for the health and safety of others
• Ability to stand for several hours in a same shift; ability to lift 25 lbs
• Fitness club environment
• Must follow OSHA and Active Wellness safety standards

This job description is intended to describe the general requirements for the position. It is not a complete statement of duties, responsibilities, or requirements. Other duties not listed here may be assigned as necessary to ensure the proper operations of the department.

Active Wellness LLC is an equal opportunity employer.