Merchant Card Customer Service Manager jobs in Battle Creek, MI

Leaders RPM is seeking a motivated, hands-on Customer Service Manager for career opportunity.

Leaders RPM is looking for a talented and efficient leader to fill the Distribution Center (DC) Customer Service Manager role. The Customer Service Manager role is a job that requires a highly motived, highly detailed, efficient individual. The basic function of the Customer Service Manager is to maximize and ensure the satisfaction of customers who contact Leaders RPM by email, messages and the phone from the company’s online marketplace.

POSITION RESPONSIBILITIES:

· Ensure that all aspects of the customer’s experience with Leaders RPM are satisfactory.

· Ensure that the working are is in a neat, orderly, and hazard free condition.

· The full responsibility and accountability to the Director of E-Commerce to establish and run an effective and efficient customer service department.

· Understand that meeting the need of the customer is the company’s first priority.

· Performs any duty or task as may be necessary from time to time as assigned/instructed by the E-Commerce Director.

MINIMUM REQUIREMENTS:

Prefer experience in customer service. Experience in marine and power sports is beneficial but not necessary.

Must possess customer service skills including conflict resolution techniques and calming words/phrases.

Previous management experience required.

Proficient in internet usage and browsing. Must be able to navigate manufacturer and website marketplace websites.

Must be able to adapt and see opportunities for improvement within the company, department staff, and personally. Requires the ability to embrace change and adjust to growth.

Ability to be a self-starter and forward thinker.

Job Type: Full-time

Pay: $21.00 - $25.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Employee discount
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Day shift

Work Location: In person