Merchant Card Customer Service Manager manages a team of merchant card customer service representatives. Establishes service standards and monitoring processes to identify and resolve performance issues with team or service systems and procedures. Being a Merchant Card Customer Service Manager provides development and training that ensure the team is prepared to provide efficient service. Coordinates with other internal functions to provide any technical or other services that are needed. Additionally, Merchant Card Customer Service Manager recommends changes to products or services to fulfill customer needs and to address new or unmet business needs. Requires a bachelor's degree. Typically reports to a head of a unit/department. The Merchant Card Customer Service Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a Merchant Card Customer Service Manager typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)
If you are passionate and enthusiastic about customer service and want to continue your career with a well-established reputable company with great benefits, this is the role for you.
Job summary:
The position includes order entry and parts related warranties, fielding high customer call volume, logging all quotations, and assisting with order status requests and various administrative duties related to the position.
The Customer Service Representative must also have a strong desire to learn the business, effectively multi-task, have excellent written and verbal communication skills. Can engage people at all levels of an organization, and driven to meet deadlines.
Responsibilities:
Skills and Abilities:
Computer Skills: To perform this job successfully, an individual should have knowledge of the Internet, Microsoft Office Suite software (such as Outlook, Word, Excel, PowerPoint, etc.), and order processing systems (such as AS400 / Alpha Database software) or the aptitude to learn.
Benefits: 401k, 401k match, medical, dental, and vision, paid time off.
Didde Office Supply is one of the digital manufacturing platforms offering on-demand manufacturing and supply in the United States. With more than 90 large-platform industrial-grade 3D printing machines and a national footprint with more than 450,000 square feet of manufacturing capacity, Didde Office Supply seamlessly blends in-house capabilities across plastic and metal additive technologies.
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