Merchant Card Customer Service Manager jobs in Brownsville, TX

Merchant Card Customer Service Manager manages a team of merchant card customer service representatives. Establishes service standards and monitoring processes to identify and resolve performance issues with team or service systems and procedures. Being a Merchant Card Customer Service Manager provides development and training that ensure the team is prepared to provide efficient service. Coordinates with other internal functions to provide any technical or other services that are needed. Additionally, Merchant Card Customer Service Manager recommends changes to products or services to fulfill customer needs and to address new or unmet business needs. Requires a bachelor's degree. Typically reports to a head of a unit/department. The Merchant Card Customer Service Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a Merchant Card Customer Service Manager typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)

D
Customer Service
  • Didde Office Supply
  • Brownsville, TX FULL_TIME
  • If you are passionate and enthusiastic about customer service and want to continue your career with a well-established reputable company with great benefits, this is the role for you. 


    Job summary:

    The position includes order entry and parts related warranties, fielding high customer call volume, logging all quotations, and assisting with order status requests and various administrative duties related to the position.

    The Customer Service Representative must also have a strong desire to learn the business, effectively multi-task, have excellent written and verbal communication skills. Can engage people at all levels of an organization, and driven to meet deadlines.


    Responsibilities:

    • Telephone contact in a high call volume environment to service existing accounts.
    • Professional telephone manner to establish and maintain effective relationships to gain trust and respect.
    • Ability to problem solve and use time effectively in order to multitask and prioritize work.
    • Work well with others in a team setting.
    • Meet production goals, which are shown through policies.
    • Six to eight weeks of comprehensive training is provided
    • Process incoming calls from customers 
    • Dispatch orders.
    • Process service billing.
    • Create daily work orders.
    • Maintain records and files.
    • Assist other departments as needed.


    Skills and Abilities:

    • Good organisation skills.
    • Ability to multi-task.
    • Excellent attention to detail.
    • Excellent communication kills.
    • Highly motivated.
    • Ability to build good, professional relationships.
    • Proactive, can do attitude.
    • Reliable and trustworthy.

     

    Computer Skills: To perform this job successfully, an individual should have knowledge of the Internet, Microsoft Office Suite software (such as Outlook, Word, Excel, PowerPoint, etc.), and order processing systems (such as AS400 / Alpha Database software) or the aptitude to learn.    



    Requirements

    • High school diploma or equivalent
    • Previous customer service and sales experience
    • Previous insurance background is a plus, but not required
    • Excellent phone skills.
    • Good communication, organizational, math and computer skills.
    • Experience with Microsoft Office.
    • Leadership skills, technical experience and knowledge a plus
    • Ability to multitask.


    Benefits

    Benefits: 401k, 401k match, medical, dental, and vision, paid time off.


    Didde Office Supply is one of the digital manufacturing platforms offering on-demand manufacturing and supply in the United States. With more than 90 large-platform industrial-grade 3D printing machines and a national footprint with more than 450,000 square feet of manufacturing capacity, Didde Office Supply seamlessly blends in-house capabilities across plastic and metal additive technologies. 



  • 1 Month Ago

M
Barista at Joe Merchant
  • Margaritaville Resort SouthPadre
  • South Padre Island, TX FULL_TIME
  • Job Summary The Gift Shop Attendant sells gift shop merchandise to customers. Unpacks verifies and inspects received goods rejecting damaged items or incorrect orders. Maintains records of items recei...
  • 1 Month Ago

F
CUSTOMER SERVICE REPRESENTATIVE
  • Family Dollar
  • Brownsville, TX FULL_TIME
  • Family Dollar is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve. General Summary As a Family Dollar Customer Service R...
  • 21 Days Ago

F
CUSTOMER SERVICE REPRESENTATIVE
  • Family Dollar
  • Olmito, TX FULL_TIME
  • Family Dollar is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve. General Summary As a Family Dollar Customer Service R...
  • 23 Days Ago

N
Customer Service Representative / Dispatcher
  • NBLY - Mr. Rooter Plumbing of Brownsville
  • BROWNSVILLE, TX FULL_TIME
  • Location: 2685 N Coria St, BROWNSVILLE, TX, 78520 If you are looking for a new career where you can get coaching and training for a job that’s in demand, we are looking for you!Apply today to join the...
  • 25 Days Ago

S
Customer Service Representative
  • ServiceMaster Green
  • Brownsville, TX FULL_TIME
  • As a Customer Service Representative I, you will support Semi and Equipment Trailer lines by supporting Customer Service in processing trailer documents in an efficient and accurate manner along with ...
  • Just Posted

Filters

Clear All

Filter Jobs By Location
  • Filter Jobs by companies
  • More

0 Merchant Card Customer Service Manager jobs found in Brownsville, TX area

F
Full time support lead
  • Five Below
  • Brownsville, TX
  • At Five Below our growth is a result of the people who embrace our purpose: We know life is way better when you are free...
  • 3/29/2024 12:00:00 AM

T
Make Ready Attendant
  • Tipotex Chevrolet
  • Brownsville, TX
  • Job Title: Make Ready Attendant Department: Sales Dept. Reports to: Sales Manager FLSA Status: Non-Exempt Position Descr...
  • 3/28/2024 12:00:00 AM

Q
FT Customer Support Specialist - Work From Home>
  • Quartzy
  • Brownsville, TX
  • [Customer Service / Remote] - Anywhere in U.S. / Up to $50K per year / Medical, Dental and Vision / PTO / Internet Stipe...
  • 3/28/2024 12:00:00 AM

V
Call Center Sales Representative
  • Velocity Business Solutions, LLC
  • Brownsville, TX
  • Job Description Job Description Lifetime Earnings on Every Sale Who We Are: At Velocity Business Solutions, we're at the...
  • 3/28/2024 12:00:00 AM

G
Customer Service Representative - Work From Home>
  • Garner Health
  • Brownsville, TX
  • [Member Service / Remote] - Anywhere in U.S. / Up to $19 per hour - As a Customer Service Rep you'll: Become an expert o...
  • 3/27/2024 12:00:00 AM

S
FT Customer Support Specialist - Work From Home>
  • Stronghold
  • Brownsville, TX
  • [Customer Service / Fully Remote] - Anywhere in U.S. / Competitive Pay / Email Only - As a Customer Support Specialist y...
  • 3/27/2024 12:00:00 AM

T
Bilingual Station Attendant
  • Tornado Bus Company
  • Brownsville, TX
  • Job Description Job Description Tornado Bus Company is currently looking for Bilingual Station Attendants ( Luggage Hand...
  • 3/25/2024 12:00:00 AM

A
Smart Maintenance Agent - Work From Home>
  • AppFolio
  • Brownsville, TX
  • [Customer Service / Fully Remote] - Anywhere in U.S. / Up to $22 per hour / Health benefits / 401k matching / PTO - As a...
  • 3/25/2024 12:00:00 AM

Brownsville is one of the southernmost cities in the contiguous United States; only a handful of municipalities in Florida's Miami-Dade and Monroe counties (plus Everglades City in Collier County) are located farther south than Brownsville. The city has a total area of 84.867 square miles (219.805 km2), of which 81.528 square miles (211.157 km2) of it is land and 3.339 square miles (8.648 km2) is water, according to the United States Census Bureau of 2017. The city is situated at the intersection of different climates (subtropical, Chihuahuan Desert, Gulf Coast plain, and Great Plains); this p...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Merchant Card Customer Service Manager jobs
$46,524 to $71,375
Brownsville, Texas area prices
were up 1.2% from a year ago