Merchant Card Customer Service Manager manages a team of merchant card customer service representatives. Establishes service standards and monitoring processes to identify and resolve performance issues with team or service systems and procedures. Being a Merchant Card Customer Service Manager provides development and training that ensure the team is prepared to provide efficient service. Coordinates with other internal functions to provide any technical or other services that are needed. Additionally, Merchant Card Customer Service Manager recommends changes to products or services to fulfill customer needs and to address new or unmet business needs. Requires a bachelor's degree. Typically reports to a head of a unit/department. The Merchant Card Customer Service Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a Merchant Card Customer Service Manager typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)
Customer Satisfaction Managers are responsible for all aspects of frontend operation. The CSM works with the assistant CSM as well as the lead to develop associates for promotion within the department.
These responsibilities include:
Customer Satisfaction Manager is a role model for store personnel, therefore integrity and human relations skills are valued characteristics in this role.
College degree preferred but not required. Management/Supervisory experience (minimum 2 years) in a food retail or customer service environment or equivalent experience required, with a solid combination of technical and people leadership skills preferred.
Job Type: Full-time
Benefits:
Experience:
Work Location: In person
Clear All
0 Merchant Card Customer Service Manager jobs found in Chillicothe, OH area