Merchant Card Customer Service Manager jobs in Durham, NC

House-Autry is a dynamic and growing food company that has flourished for over 200 years.  Our expansion into new markets and new product lines is providing exciting new employment opportunities that offer rewarding work and comprehensive training, along with competitive pay and benefits.  Our growing business provides plenty of opportunities for growth and advancement, allowing you to create a fulfilling career as a part of our team.    Join the House-Autry family and be part of our exciting future!

We are looking for an energetic experienced Mass Merchant Sales Manager to join our sales team. The Mass Merchant Sales Manager position is accountable for the achievement of assigned account volume objectives, forecast accuracy, promotional execution, distribution targets, new item speed to shelf, retail price management, and retail execution. The position is responsible for delivering creative, fact-based solutions and thought leadership that will help build House Autry Brand at assigned customers.

This role requires the ability to travel  to assigned territories up to 50%

Duties & Responsibilities

• Responsible for proactively managing, monitoring, evaluating, and holding the accountability for the overall business plan to meet all volume, profit and share objective.
•  Primary focus is to (a) Achievement of sales objectives and specific volume execution of account plans and brand strategies that will meet key performance indicators (KPIs), (b) manage relationship with customers, brokers, and internal resources (c) manage trade plans and profitability of SKU mix.
• Achievement of sales objectives and specific volume goals through management, execution of account plans and brand strategies.
• Focus on achievement of optimal DSMP’s (Distribution, Shelving, Merchandising, and Pricing) by account.
• Manage trade funds to support marketing and promotional plans, determining pricing and distribution and negotiating with key accounts in a direct sales environment.
• Develop and deliver customer plans to achieve objectives within budget.
• Deliver short- & long-term solutions through best practice thought leadership.
• Present annual marketing plans to retail grocery customers (distributors, direct and indirect grocery retailers) and execute plans across a diverse customer base.
• Lead the broker sales team within the assigned territory/accounts.
• Work closely cross functionally to produce timely business updates for senior leadership
• Other duties as assigned.

Qualifications

• Entrepreneurial drive and the desire to “build a business”
• Outgoing, energetic, and results oriented personality
• Overall confidence in one abilities and comfortable communicating the facts
• Smart, creative and inquisitive
• Integrity-Does the right thing even when no one is looking
• Disciplined approach, and accountable for KPIs
• No excuses mindset
• Dependable team player with positive attitude
• Documented history of making improvements in assigned work area/responsibilities
• Stellar references based on contributions and performance
• Ability to present information, internally and externally, in a concise manner to drive to decision making.
• Skilled at building relationships with key stakeholders, including customers, brokers and internal cross functional teams.
• Utilize data to analyze situations and make decisions.
• Understanding of forecasting models and tools.
• Ability to work and thrive under time constraints and prioritize responsibilities.
• Demonstrated strategic thought leadership.
• Team oriented, collaborative, and flexible.
• Drive to compete and win every day.
• 5-7 years of CPG selling experience desired, with a minimum of 2 years of significant interactions with relevant accounts.
• Sams, Costco, BJ’s, Walmart, and Kroger experience a plus

About Us:

Delivering Southern Crafted Goodness® Since 1812, House-Autry Mills has been a staple Southern food brand for over 200 years. We offer over two-dozen products for consumers to use at home and craft specialty blends for the Food Service industry. Our full product line-up includes traditionally seasoned coatings, breading mixes, and sauces. We pride ourselves on opening our doors to a diverse team of different experiences and backgrounds and we are always looking for new talent to join our growing family. For more information about House-Autry Mills please visit House-Autry.com or follow us on Facebook  Instagram  Twitter or LinkedIn.  

House-Autry Mills provides equal employment opportunities to all employees and applicants for employment, without regard to race, color, religion, creed, gender, national origin, age, marital or veteran status, sickle cell or hemoglobin C trait, genetic information, sexual orientation, or the presence of handicaps or disabilities or any other basis protected by state or federal law.