Merchant Card Customer Service Manager manages a team of merchant card customer service representatives. Establishes service standards and monitoring processes to identify and resolve performance issues with team or service systems and procedures. Being a Merchant Card Customer Service Manager provides development and training that ensure the team is prepared to provide efficient service. Coordinates with other internal functions to provide any technical or other services that are needed. Additionally, Merchant Card Customer Service Manager recommends changes to products or services to fulfill customer needs and to address new or unmet business needs. Requires a bachelor's degree. Typically reports to a head of a unit/department. The Merchant Card Customer Service Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a Merchant Card Customer Service Manager typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)
Job Description
Rogers Group is currently seeking candidates to fill the CUSTOMER SERVICE REPRESENTATIVE I position for the Butler Sand Plant, Butler, GA .
Candidates must be motivated, safety conscious individuals with good multi-tasking skills to operate our Truck Scale system, take customer orders, and dispatch trucks.
Performs general clerical duties in accordance with established procedures; requiring some judgement in the accounting, and billing support.
Must be willing to work flexible hours and overtime, including Saturdays.
Job Requirements :
Wages starting at $20.00 / hr. Starting wage will be based on experience. Overtime available and extensive medical and retirement benefits are included.
QUALIFICATIONS
As a Rogers Group employee, you will have access to our competitive company perks, including :
RGI EEO Statement
An Equal Opportunity Employer seeking candidates without regard to age, race, national origin, gender, disability, veteran status, gender identity, sexual orientation, or any other protected status.
All applications are accepted online at www.rogersgroupinc.com
About Us
Rogers Group, headquartered in Nashville, TN is a 115-year-old privately held aggregates and asphalt highway construction company with quarry and asphalt construction operations in 9 states with 3,000 employees.
The company has the distinction of being recognized as the largest privately held crushed stone producer in the United States.
RGI EEO Statement
An Equal Opportunity Employer seeking candidates without regard to age, race, national origin, gender, disability, veteran status, gender identity, sexual orientation or any other protected status.
All applications are accepted online at www.rogersgroupinc.com
Last updated : 2024-04-23
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