Merchant Card Customer Service Manager jobs in La Crosse, WI
Merchant Card Customer Service Manager manages a team of merchant card customer service representatives. Establishes service standards and monitoring processes to identify and resolve performance issues with team or service systems and procedures. Being a Merchant Card Customer Service Manager provides development and training that ensure the team is prepared to provide efficient service. Coordinates with other internal functions to provide any technical or other services that are needed. Additionally, Merchant Card Customer Service Manager recommends changes to products or services to fulfill customer needs and to address new or unmet business needs. Requires a bachelor's degree. Typically reports to a head of a unit/department. The Merchant Card Customer Service Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a Merchant Card Customer Service Manager typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)
Recently Added Merchant Card Customer Service Manager jobs
Customer Service
- Oxygen Service Company
-
Eau Claire, WI
FULL_TIME
-
The Customer Service team is responsible for providing exceptional customer service and support to core accounts and the Sales department. This will include generating quotes, directing/taking incoming calls, providing follow up with customers, maintaining customer relationships and answering questions, researching products and pricing, proactively make sales calls to customers suggesting add on sales. They will also respond to website sales inquiries and share leads with sales team. They will also perform and review various reports with accuracy to maintain customer business.
Essential Duties and Responsibilities:- Provide exceptional customer service to all internal and external customers
- Field incoming calls to assist with product research and pricing, quote generation, order creation and confirmation, tracking shipments, backorder information and open order processing
- Create accurate orders in ERP system providing customer with order confirmation
- Communicate with vendors and purchasing to maintain inventory of products for orders and stock quantities
- Assist with Ecommerce ordering creating quick lists
- Handle customer complaints with regards to orders/products that are missing, delayed or damaged
- Work with vendors to determine accurate lead times for products that are not in stock
- Enter contract pricing or special pricing for products as applicable
- Help sales in creating sales value document
- Review various reports such as GM, Open Order edit list, price override, etc. resolve discrepancies, and report back to Customer Experience Manager
- Assist in “On-boarding” and “Off-boarding” customers
- Complete bid package proposal for customers using company standardized quote package template
Other Responsibilities:- Assist billing as needed by sending invoice copies and answer simple billing inquiries
- Serve as back up for Counter Sales when needed
- Perform other job duties as assigned by supervisor.
- Complete required vendor training modules, such as Miller Masters, Hypertherm Sales Pro, Lincoln, etc. and participate in onsite Vendor training sessions
Education, Experience and Skills:- High School diploma or equivalency
- 2 years customer service experience required
- 2 years of experience working in an ERP system.
- Basic knowledge of welding and gases industry preferred
- Must be a team player and works well with others
- Proficient computer skills in Microsoft Office Suite and previous ERP experience required
- Possess good reasoning skills making decisions based upon facts, good math aptitude, and have high attention to detail
- Must be organized and have ability to multitask helping walk-in customers, phone calls and internal employees
- Demonstrate professionalism, excellent interpersonal skills, and the ability to adjust and interact with all levels of personnel
Equipment Used:- Forklift, 2-wheel dollies, liquid carts and pallet jacks
- Standard office equipment, computer programs and technical manuals
- Handle various hand and power tools such as drills, screwdriver, box cutters, scanners, etc.
- Safety gear such as safety boots, safety glasses, gloves, etc. as applicable
Job Specifications/Requirements:
Ability to sit 5 to 6 hours a day with little walking, standing and lifting/carrying. Frequent twisting, bending, reaching, grasping and repetitive motions; extended sitting beyond 6 hours may occur, occasional lifting of 20-25lbs is required, may at times lift up to 75lbs. Reoccurring Pushing/pulling of 25lbs up to 75lbs. Ability to work in moderately warm or cold conditions where high noise levels are possible. Willingness to travel as necessary for store coverage, training, seminars and customer site visits.
Who is OSC?
Oxygen Service Company is an industrial distribution company that has been providing solutions for our customer’s gas, welding and automation needs since 1959. We are based in Minnesota with multiple locations that serve businesses within MN, WI, ND, SD, and IA. With being 100% Employee Owned since 1993, we have a unique culture that creates accountability and fosters engagement amongst our employees. All of us share consistent values of honesty and integrity that are exhibited through the company’s core values. Join our team to be a part of an employee-owned company and an organization that is focused on serving its customers and employee owners!
Why Work for OSC!
Employees have the opportunity every day to directly impact the success of the business. This is felt through the employee-ownership culture.
OSC offers a comprehensive, competitive benefits package from health insurance to employee fun and activities. Some of the unique benefit offerings include Retirement – 401(k) & Employee Stock Ownership Plan, Community Connection, Health Benefits, Wellness Program, Career & Education Development, Company Involvement and much more! Check us out at oxygenservicecompany.com!
Oxygen Service Company is committed to providing equal employment opportunity to all applicants and employees regardless of their race, traits associated with race, color, religion, gender, age, national origin, disability, military service, protected veteran status, genetic information, sexual orientation, gender identity or any other characteristic protected by federal, state or local law. We are strongly committed to this policy and believe in the concept and spirit of the law.
- 14 Days Ago
Customer Service Representative
- RED BARN SERVICE LLC
-
Abbotsford, WI
FULL_TIME
- Red Barn Service LLC in Abbotsford, WI is looking to hire a Customer Service Representative to perform varied tasks as part of our team. Are you someone who enjoys meeting new people and helping them?...
- 1 Month Ago
Customer Service Representative
- North Country Electric Service LLC
-
Chippewa Falls, WI
FULL_TIME
- We are looking for a detailed, motivated person to join our growing team! As a CSR you will work with our customers and technicians to ensure quality service meets all expectations.Responsibilities:· ...
- 30 Days Ago
Manager in Training - Customer Service Manager, Canteen / La Crosse, WI
- Compass Group Careers
-
La Crosse, WI
FULL_TIME
- Canteen We are hiring immediately for a Manager in Training - Customer Service Manager position.Location: 3172 Berlin Drive, La Crosse, WI 54601. Note: online applications accepted only.Schedule: Full...
- 5 Days Ago
Customer service
- Kwik Trip, Inc.
-
Cadott, WI
FULL_TIME
- Requirements : . Food Service, Customer, Service, Store, Retail, Food Last updated : 2024-04-07
- 16 Days Ago
Customer Service
- Kwik Trip
-
Osseo, WI
PART_TIME
- Kwik Trip | Hiring Now Customer & Food Service in Osseo! Looking for: Early Morning - Evening Flexibility Overnight shifts with additional pay $$ Cross training (Register, Kitchen) Some weekends and h...
- 20 Days Ago
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0 Merchant Card Customer Service Manager jobs found in La Crosse, WI area
Customer Relations Representative - State Farm Agent Team Member
- Kurt Pfaff - State Farm Agent
-
La Crosse, WI
- Position Overview: Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to t...
- 4/24/2024 12:00:00 AM
Account Associate - State Farm Agent Team Member
- Kurt Pfaff - State Farm Agent
-
La Crosse, WI
- Position Overview: Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to t...
- 4/24/2024 12:00:00 AM
Parts Advisor
- LeadCar Toyota La Crosse
-
La Crosse, WI
- LeadCar Toyota La Crosse is committed to having the most dedicated, qualified and professional team in the area. We now ...
- 4/23/2024 12:00:00 AM
Call Center Representative - Work From Home>
- MedMetrix
-
La Crosse, WI
- [Customer Service / Remote] - Anywhere in U.S. / Competitive Pay - As a Call Center Rep you'll: Respond to patient inqui...
- 4/23/2024 12:00:00 AM
Customer Service Representative - La Crosse
- Enterprise Holdings
-
La Crosse, WI
- Overview: Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo car rental brands and h...
- 4/23/2024 12:00:00 AM
FT Customer Service Representative 1211
- CNG Holdings, Inc.
-
La Crosse, WI
- Job Description: General Function / Summary: As a financial services leader, we strive to make a difference in our custo...
- 4/23/2024 12:00:00 AM
Retail Service Advisor
- Office Depot
-
La Crosse, WI
- Job Description At Office Depot Inc., the Services Advisor is a part-time role, providing "total solutions" to our custo...
- 4/22/2024 12:00:00 AM
Health & Wellness Care Professional - 2nd Shift, Full-time
- Chileda Institute Inc.
-
La Crosse, WI
- Health and Wellness Care Professional Chileda's mission is to improve the quality of life for individuals with cognitive...
- 4/21/2024 12:00:00 AM
About La Crosse, Wisconsin
La Crosse is located on the western border of the midsection of Wisconsin, on a broad alluvial plain along the east side of the Mississippi River. The Black River empties into the Mississippi north of the city, and the La Crosse River flows into the Mississippi just north of the downtown area. Just upriver from its mouth, this river broadens into a marshland that splits the city into two distinct sections, north and south.
According to the United States Census Bureau, the city has a total area of 22.54 square miles (58.38 km2), of which, 20.52 square miles (53.15 km2) is land and 2.02 square m...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Merchant Card Customer Service Manager jobs
$50,027 to $76,750
La Crosse, Wisconsin area prices
were up 1.3% from a year ago
were up 1.3% from a year ago