Merchant Card Customer Service Manager manages a team of merchant card customer service representatives. Establishes service standards and monitoring processes to identify and resolve performance issues with team or service systems and procedures. Being a Merchant Card Customer Service Manager provides development and training that ensure the team is prepared to provide efficient service. Coordinates with other internal functions to provide any technical or other services that are needed. Additionally, Merchant Card Customer Service Manager recommends changes to products or services to fulfill customer needs and to address new or unmet business needs. Requires a bachelor's degree. Typically reports to a head of a unit/department. The Merchant Card Customer Service Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a Merchant Card Customer Service Manager typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)
Caring Hands Animal Hospital is seeking an outstanding Customer Service Representative Manager to join our team!
In this role, the successful candidate will provide leadership, guidance, supervision, and oversight for the client service team while also working reception duties with them in a fast paced environment. Under the direction of the Practice Owner, the Customer Service Manager will perform a wide range of administrative activities, related to the hospital, providing excellent client relations, staffing guidance and training, and the promotion of services that serve to support effective business operations.
Skills, Knowledge and Expertise
· Must have at least 3-4 years of customer service experience in a medical office.
· Passionate about providing exceptional customer service and skilled in communicating effectively with team members and clients.
· Ability to handle multiple tasks and deal with an environment of changing priorities.
· Effective problem solver and takes initiative to be creative in finding solutions to obstacles that occur.
· Must work comfortably with other managers, team members in a collaborative, respectful and professional manner.
· Must be available to fill or find coverage for open shifts.
· Must be familiar with all clinic operating procedures and protocols. Also, create and implement and maintain Customer Service /Reception desk protocols.
· Organize and lead monthly Customer Service team meetings along with maintaining minutes and communications to the entire Hospital team.
· Must complete the Veterinary Receptionist Certificate of Excellence (VRCE) program within 1yr
Benefits
· Paid time off accrual basis / Paid Holidays
· Health Insurance
· Dental Insurance
· 401K with 4% company match
· Employee discounts
About Caring Hands Animal Hospital
Caring Hands Animal Hospital (formerly Leighow Veterinary Hospital) has been serving the Danville and surrounding communities for about a century. The hospital has been under new ownership since the spring of 2021 and just moved into a much larger and modern veterinary facility. Caring Hands Animal Hospital is here to serve our community in the best way we can by taking care of not only our patients, but the clients who love them.
Job Type: Full-time
Benefits:
Schedule:
Ability to Relocate:
Work Location: In person
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