Merchant Card Customer Service Manager jobs in Lynchburg, VA

Merchant Card Customer Service Manager manages a team of merchant card customer service representatives. Establishes service standards and monitoring processes to identify and resolve performance issues with team or service systems and procedures. Being a Merchant Card Customer Service Manager provides development and training that ensure the team is prepared to provide efficient service. Coordinates with other internal functions to provide any technical or other services that are needed. Additionally, Merchant Card Customer Service Manager recommends changes to products or services to fulfill customer needs and to address new or unmet business needs. Requires a bachelor's degree. Typically reports to a head of a unit/department. The Merchant Card Customer Service Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a Merchant Card Customer Service Manager typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)

Recently Added Merchant Card Customer Service Manager jobs

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FT Assistant Manager Customer Service
  • Food Lion
  • Stuarts Draft, VA FULL_TIME
  • Address: USA-VA-Stuarts Draft-20 Windmill Square
    Store Code: Store 00438 Front End (7210323)

    Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we serve since 1957. Today, our 82,000 associates serve more than 10 million customers a week across 10 Southeastern and Mid-Atlantic states.

    PRIMARY PURPOSE

    Support the management and duties of store operations to meet financial and sales goals. Build associate and customer relations and promote a strong culture in support of Food Lion Strategy. Maintain solid communications with the management team, all associates in the store and throughout the organization.

    DUTIES AND RESPONSIBILITIES

    • Manage all Front End operations including Service Center, Self-Checkout and Food Lion To-Go , if applicable
    • Hire, train, and develop associates to meet department needs
    • Supervise the performance of all duties and responsibilities of department associates; provide ongoing performance management training and conduct timely formal performance appraisals for direct reports
    • Provide leadership and motivation within the store to promote a culture reflective of our Brand, Strategy and Culture
    • Support the achievement of budgeted financials, operating results and Food Lion To-Go KPIs
    • Smile and maintain an atmosphere of enthusiastic customer awareness with primary emphasis on fast, easy, flexible and friendly customer service all while creating a positive shopping experience for customers
    • Role model outstanding, friendly customer service and use skills and knowledge to offer solutions that meet or
    exceed customers’ expectations
    • Control store expenses through proper ordering, care for supplies and equipment
    • Understand and use company tools such as; financial reports, average cost inventory system (ACIS), scheduling, productivity, ordering (CAO), business information systems, and Food Lion To-Go applications
    • Perform duties that ensure department appearance, quality, variety, workplace safety, food safety and department sanitation are consistently maintained
    • Ensure Front End schedules, including Food Lion To-Go, are written per standards, to provide extraordinary customer service at all times
    • Maintain all Front End registers and equipment, including Food Lion To-Go equipment, and place service calls in an efficient manner which doesn’t stall the execution of delivering expected outcomes
    • Ensure all Front End cashiers review the weekly sales flyer and understands where to find key items and communicates unanticipated out of stock conditions
    • Monitor shrink, ensure inventory, including money and monetary assets, are accounted for; provide coaching for associates to recognize and prevent losses
    • Ensure proper control of all store funds and company assets
    • Observe and correct all unsafe conditions that could cause associate or customer accidents
    • Record and report all associate and customer accidents in accordance with established Food Lion procedures
    • Ensures compliance with local, state and federal regulations
    • Adheres to all company guidelines, policies and standard practices
    • Maintains security standards
    • Successfully complete Computer Based Training (CBT) and Training guide
    • Provide recognition of accomplishments and offers constructive counseling when necessary as it relates to achieving customer satisfaction and service while building store sales
    • Performs all other duties as assigned

    QUALIFICATIONS

    • A high school graduate or equivalent preferred
    • Ability to lead and manage a team
    • Strong understanding of store operations and merchandising techniques preferred
    • Excellent interpersonal, organizational, communication and customer service skills
    • Demonstrated good judgment solving problems, making decisions, handling complaints, arbitrating disputes and resolving grievances
    • Ability and willingness to learn multiple tasks and technical requirements of the job
    • Ability to use technical information to solve problems
    • Must meet minimum age requirements to perform specific job functions
    • Must be able to meet the physical requirements of the position, with or without reasonable accommodations
    • Must be accredited by the National Registry of Food Safety Professionals or similar accrediting organization as a “Certified Food Safety Manager” or will be required to attend company provided training and have the ability to achieve accreditation within the first 90 days of employment; Accreditation must be maintained while employed in a position requiring accreditation

    PHYSICAL REQUIREMENTS

    • Ability to use computers, smart devices, and other communication systems required to perform job functions
    • Ability to use hand held computers for orders, mark downs, scan outs, and inventory
    • Stand 100% of the time, frequently walking short distances
    • Ability to push or pull up to 2000 pounds using a pallet jack or float
    • Perform repetitive hand and arm motions
    • Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and approximately 100 lbs. on occasion
    • Be able to handle a variety of substances associated with cleaning and packaging materials, and household cleaners
    • Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level
    • Meet established volume activity standards for the position
    • Tolerate working in extreme hot/cold temperatures for up to 20 minutes at a time
    • Have sufficient visual ability to check invoices, dates, and other written documents



    Food Lion provides equal employment opportunities to all associates and applicants for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions) national origin, age, disability, sexual orientation, veteran status, gender identity or gender expression or any other characteristic protected by law.

    Job Requisition: 343337_external_USA-VA-Stuarts-Draft
  • 1 Day Ago
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F
FT Assistant Manager Customer Service
  • Food Lion
  • South Boston, VA FULL_TIME
  • Address: USA-VA-South Boston-1020 Bill Tuck Hwy #1000 Store Code: Store 00542 Front End (7212030) Food Lion has been providing an easy, fresh and affordable shopping experience to the communities we s...
  • 5 Days Ago
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M
Clinical Supervisor
  • MAINSPRING MANAGER LLC
  • Lynchburg, VA FULL_TIME
  • Job Summary: The Clinical Supervisor provides leadership and supervision for all Primary Counselors and Group Facilitators. Responsibilities include: Meet regularly with counselors and other clinical ...
  • 8 Days Ago
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A
Customer service
  • American Red Cross
  • Earlysville, VA FULL_TIME
  • Why Choose Us? As one of the nation’s premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red ...
  • Just Posted
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T
Customer service
  • Taco Bell
  • Appomattox, VA FULL_TIME
  • The Customer Service is the key to ensuring guest satisfaction. This is a very important position for a friendly, helpful individual who enjoys working in a fast-paced environment. Why should you appl...
  • 24 Days Ago
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P
Customer Service
  • Path-Arc
  • Charlottesville, VA FULL_TIME
  • The customer service representative will be responsible for answering client inquiries, provide product information, and help the customer by being informative, empathetic, and eager to quickly solve ...
  • 27 Days Ago
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0 Merchant Card Customer Service Manager jobs found in Lynchburg, VA area

F
PT Customer Service Leader
  • Food Lion
  • Brookneal, VA
  • Address: USA-VA-Brookneal-425 Lusardi StreetStore Code: Store 01236 Front End (7220324)Food Lion has been providing an e...
  • 4/24/2024 12:00:00 AM
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F
PT Sales Associate - Cashier
  • Food Lion
  • Lynchburg, VA
  • Address: USA-VA-Lynchburg-2909 Memorial Ave. Store Code: Store 00219 Front End (7207563) Food Lion has been providing an...
  • 4/24/2024 12:00:00 AM
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F
PT Sales Associate Cashier
  • Food Lion
  • Bedford, VA
  • Address: USA-VA-Bedford-1515 Longwood Ave. Store Code: Store 00249 Front End (7208036) Food Lion has been providing an e...
  • 4/24/2024 12:00:00 AM
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F
PT Sales Associate Cashier
  • Food Lion
  • Brookneal, VA
  • Address: USA-VA-Brookneal-425 Lusardi Street Store Code: Store 01236 Front End (7220324) Food Lion has been providing an...
  • 4/24/2024 12:00:00 AM
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F
PT Sales Associate Cashier
  • Food Lion
  • Lovingston, VA
  • Address: USA-VA-Lovingston-85 Calohill Drive Store Code: Store 01531 Front End (7225584) Food Lion has been providing an...
  • 4/24/2024 12:00:00 AM
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H
Customer Service Representative - Work From Home>
  • Healthon
  • Lynchburg, VA
  • [Customer Support / Fully Remote] - Anywhere in U.S. / Up to $25 per hour / Both PT & FT Available - As a Customer Servi...
  • 4/24/2024 12:00:00 AM
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G
Office of Consumer Affairs / Office of the President USLI Complaint Intake and Referral Specialist
  • Genworth Financial, Inc.
  • Lynchburg, VA
  • At Genworth, we empower families to navigate the aging journey with confidence. We are compassionate, experienced allies...
  • 4/23/2024 12:00:00 AM
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K
FT Customer Service Agent - Work From Home>
  • Koala Health
  • Lynchburg, VA
  • [Customer Support / Fully Remote] - Anywhere in U.S. / $18 per hour / M-F 7a-3p MT - As a Customer Service Agent you'll:...
  • 4/23/2024 12:00:00 AM
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About Lynchburg, Virginia

Lynchburg is an independent city in the Commonwealth of Virginia in the United States. As of the 2010 census, the population was 75,568. The 2017 census estimates an increase to 81,000. Located in the foothills of the Blue Ridge Mountains along the banks of the James River, Lynchburg is known as the "City of Seven Hills" or the "Hill City". In the 1860s, Lynchburg was the only major city in Virginia that was not recaptured by the Union before the end of the American Civil War. Lynchburg lies at the center of a wider metropolitan area close to the geographic center of Virginia. It is the fifth-...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Merchant Card Customer Service Manager jobs
$48,751 to $74,792
Lynchburg, Virginia area prices
were up 1.2% from a year ago
View detail