Merchant Card Customer Service Manager manages a team of merchant card customer service representatives. Establishes service standards and monitoring processes to identify and resolve performance issues with team or service systems and procedures. Being a Merchant Card Customer Service Manager provides development and training that ensure the team is prepared to provide efficient service. Coordinates with other internal functions to provide any technical or other services that are needed. Additionally, Merchant Card Customer Service Manager recommends changes to products or services to fulfill customer needs and to address new or unmet business needs. Requires a bachelor's degree. Typically reports to a head of a unit/department. The Merchant Card Customer Service Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a Merchant Card Customer Service Manager typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)
USSI Global provides field maintenance and system integration for multiple technology markets including commercial communication systems, government weather & consumer sites, digital media and broadcast host locations. With over 300 service locations throughout the United States, others in Canada, Mexico, U.K., the Caribbean Islands, and 140 other countries, we are positioned to handle national and global requirements. For more information visit us at www.ussiglobal.com.
REQUIRED
Job Title: Customer Service Representative
Location: Melbourne, FL (Onsite position, not remote)
Pay: $22.00/hr
Shift: Sunday to Thursday from 11:00pm to 7:00am (Friday and Saturday Off)
*Please Note, this position will involve 3 to 6-months of training that may take place at a different shift during traditional business hours.*
Overview
This role will interface with television engineers, master station control personnel, technicians, plant operations engineers, and head end technicians as well as working with our customer’s help desk operators and coordinating service to locations around the United States.
We are responsible for maintaining a database including information from customers, our own field staff and ensuring customer satisfaction. We seek people who can come across in a friendly and professional manner and can remain courteous when faced with a difficult or angry customer.
Essential Duties & Responsibilities
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0 Merchant Card Customer Service Manager jobs found in Melbourne, FL area