Merchant Card Customer Service Manager jobs in Montana
Merchant Card Customer Service Manager manages a team of merchant card customer service representatives. Establishes service standards and monitoring processes to identify and resolve performance issues with team or service systems and procedures. Being a Merchant Card Customer Service Manager provides development and training that ensure the team is prepared to provide efficient service. Coordinates with other internal functions to provide any technical or other services that are needed. Additionally, Merchant Card Customer Service Manager recommends changes to products or services to fulfill customer needs and to address new or unmet business needs. Requires a bachelor's degree. Typically reports to a head of a unit/department. The Merchant Card Customer Service Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a Merchant Card Customer Service Manager typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)
Recently Added Merchant Card Customer Service Manager jobs
- Stockman Bank of Montana
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Billings, MT
FULL_TIME
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SUMMARY: The Credit Card Operations Manager is responsible for managing, scheduling, training, and development of Card Services Specialists. Oversees all card processing functions, monthly vendor meetings and project timelines. Develops and implements departmental procedures and modifies as needed. Ensures that card processing activities are conducted in accordance with established standards and applicable regulations. Assists in the resolution of difficult or sensitive card processing issues. In all duties follows credit union policies and procedures, including but not limited, to Anti-Money Laundering, Bank Secrecy Act, US Patriot Act and Reg E and Reg Z.
QUALIFICATION REQUIREMENTS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of knowledge, skill and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The individual must be able to successfully pass background checks.
Education/Certification: Associates degree in Finance, Business or related field or equivalent education and experience.
Required Knowledge: Operational understanding of all Department functions. Knowledge of credit and debit card processing including Visa rules, rewards, fraud, chargebacks, disclosures, regulations, statements, compliance, digital wallet, BIN, and portfolio management. Knowledgeable of all fraud monitoring tools including: Casetracker, Tranblocker, FICO Alerts, Interactive Text Alerts, Tokenization Notification for digital wallets. Thorough understanding of Kasasa Rewards, debit activity requirements and Fiserv Spectrum core processing functionality and card processing functions.
Experience Required: Three to five years of experience in card processing or card portfolio management environment or related experience.
Skills/Abilities: Strong interpersonal, leadership, and supervisory skills. Well organized. Strong customer services skills. Able to communicate complex information clearly. Strong problem-solving skills. Able to coordinate well with other departments and personnel. Ability to teach, train and coach others. Ability to work well under pressure. Professional appearance and attitude. Excellent presentation and communications skills. Self-directed and able to work with minimal supervision. Strong organizational abilities. Ability to operate related computer applications and other business equipment. Able to navigate multiple systems and use all related software applications. Ability to prepare and analyze reports using Microsoft Excel.
For full description, which includes physical mental demands please see attachment.
- Just Posted
- Stockman Bank of Montana
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Billings, MT
FULL_TIME
- Position General Responsibilities:Stockman Bank is looking for a Credit Card Risk Manager to develop and implement fraud and collection risk strategies for the credit card portfolio. You will also be ...
- 3 Days Ago
- First Interstate Bank
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Billings, MT
FULL_TIME
- **If you are a current FIB employee, please apply through the Career Worklet in the Employee Portal.This position may be located at any of our offices in Arizona, Idaho, Iowa, Kansas, Minnesota, Misso...
- 9 Days Ago
- brenntag
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Billings, MT
FULL_TIME
- Responsible for all facets of customer service in the specified region ensuring customer satisfaction and efficient order processing.Coordinate customer service on-call coverage efforts for afterhours...
- 10 Days Ago
- Oboz
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Bozeman, MT
FULL_TIME
- BCorp Certified- We care about the trails we wear our footwear. Join us as we continue to grow our brand globally! Great work environment with amazing office perks- ask us for more details About Obōz…...
- 21 Days Ago
- Health Care Service Corporation
-
Helena, MT
FULL_TIME
- At HCSC, we consider our employees the cornerstone of our business and the foundation to our success. We enable employees to craft their career with curated development plans that set their learning p...
- 8 Days Ago
Merchant Card Customer Service Manager jobs at Popular Companies
- Prescott Valley Store (St. Rt. 69 & N. Lake Valley Rd.)
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Prescott Valley, AZ
- 7620 E State Route 69 Prescott Valley Arizona, 86314, +1 (928) 7175297 Position Description: Responsible for the oversig...
- 4/11/2024 12:00:00 AM
- 19th Ave Store (19th Ave & Union Hills)
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Phoenix, AZ
- 18631 N. 19th Ave Phoenix Arizona, 85027, +1 (602) 2163926 Position Description: Responsible for the oversight, leadersh...
- 4/9/2024 12:00:00 AM
- Van Buren Store (3rd Ave & Van Buren)
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Phoenix, AZ
- 302 W Van Buren St Phoenix Arizona, 85003, Position Description: Responsible for the oversight, leadership and achieveme...
- 4/4/2024 12:00:00 AM
- Warner Store (Warner & McQueen)
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Gilbert, AZ
- 1500 W Warner Rd Gilbert Arizona, 85233, +1 (480) 5304712 Offered Pay: $17/hr., Position Description: Responsible for th...
- 4/1/2024 12:00:00 AM
- Dunlap2 Store (I-17 & Dunlap)
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Phoenix, AZ
- 9201 N. 29th Ave Phoenix Arizona, 85051, +1 (602) 2163927 Starting Pay: $17/ Hr Position Description: Responsible for th...
- 3/28/2024 12:00:00 AM
- Greenfield Store (University & Greenfield)
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Mesa, AZ
- 4422 E University Dr Mesa Arizona, 85205, +1 (480) 5304720 Position Description: Responsible for the oversight, leadersh...
- 3/28/2024 12:00:00 AM
- Palisades Store (Ftn Hills & Palisades)
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Fountain Hills, AZ
- 13757 N Fountain Hills Blvd Fountain Hills Arizona, 85268, +1 (480) 8165002 Position Description: Responsible for the ov...
- 3/26/2024 12:00:00 AM
- 48th Street Store (S. 48th St & Baseline)
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Tempe, AZ
- 2700 W. Baseline Tempe Arizona, 85283, +1 (480) 3987649 Offered Pay: $17/hr., Position Description: Responsible for the ...
- 3/25/2024 12:00:00 AM