Merchant Card Customer Service Manager manages a team of merchant card customer service representatives. Establishes service standards and monitoring processes to identify and resolve performance issues with team or service systems and procedures. Being a Merchant Card Customer Service Manager provides development and training that ensure the team is prepared to provide efficient service. Coordinates with other internal functions to provide any technical or other services that are needed. Additionally, Merchant Card Customer Service Manager recommends changes to products or services to fulfill customer needs and to address new or unmet business needs. Requires a bachelor's degree. Typically reports to a head of a unit/department. The Merchant Card Customer Service Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be a Merchant Card Customer Service Manager typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)
PaymentCloud Merchant Services is one of the fastest-growing ISO's (Independent Sales Organizations) in the country and this is your opportunity to work in the great atmosphere of a dynamic payments company.
PaymentCloud Merchant Services specializes in setting up businesses of all sizes and types with the ability to accept credit cards for the products and services they sell. Accepting credit cards for any business is essential in today's economy and this market is expanding every day. We are currently seeking 1 HIGHLY MOTIVATED candidate for our Customer Support Administrative Team. The customer support candidate is the link between business owners and banks, enabling the smooth running of the payments side of their business. This is an essential part of our organization as we are the last step before merchants are able to use our services and process payments.
We are looking for individuals who can be multifaceted and detail-orientated to accomplish the job. You will need to possess good communication skills over the phone and via email in order to communicate directly and effectively with our merchants, business partners, and team members.
This position will provide the training and support to nourish the knowledge and growth required to take advanced roles in partnerships and relationship management.
What we offer:
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Responsibilities:
Skills Needed
Desired Skills & Experience:
This is an in-office position.
The hiring salary range for this position applies to California. Starting pay for the successful applicant depends on a variety of job-related factors, including but not limited to geographic location, market demands, experience, training, and education.
Job Type: Full-time
Benefits:
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