Merchant Card Customer Service Representative provides merchant bank card services to existing and new clients and acts as contact point for all merchant inquires. Responds to questions, researches and troubleshoots issues, processes billing and adjustment transactions. Being a Merchant Card Customer Service Representative assists with the set up and maintenance of services and processing systems including supplies and advertising collateral. Communicates new service offerings or changes to the clients. Additionally, Merchant Card Customer Service Representative may require an associate degree. Typically reports to a supervisor or manager. The Merchant Card Customer Service Representative gains or has attained full proficiency in a specific area of discipline. Works under moderate supervision. To be a Merchant Card Customer Service Representative typically requires 1-3 years of related experience or may have 0 years of experience with additional training, or certification. (Copyright 2024 Salary.com)
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GENERAL POSITION SMMARY :
This is an entry-level position that exists to support Orenco's customers; the Customer Service Representative I attracts or retains customers by answering product and service questions, suggesting information about Orenco products and services, and documenting customer feedback on products and services.
The Customer Service Representative I provides technical support, processes orders, prepares correspondence and fulfills customer needs to ensure customer satisfaction.
ESSENTIAL FUNCTIONS & KRA :
Safety
Conducts all work in a safe manner and promotes safe work practices to all associates and clients.
Selling
Leading
Customer Service Support
Reporting
Other Essential Job Functions
EDUCATION :
A high school diploma is required. A 2-year degree in a technical course of study and / or completion of college level coursework in biological sciences and math is a plus.
Occasional overtime may be required.
Must meet company insurability requirements.
WORKING CONDITIONS : Office environment.
Office environment.
PHYSICAL REQUIREMENTS :
Seeing, speaking, hearing, reading, writing, keyboarding, prolonged periods of sitting including extended time viewing a computer screen.
Intermittent physical activity including standing, walking, climbing stairs, reaching, pushing, pulling, bending, stooping, and occasional light lifting of under 20 lb.
Occasional operation of a motor vehicle.
Last updated : 2024-04-06
0 Merchant Card Customer Service Representative jobs found in Bend, OR area