Merchant Card Customer Service Representative jobs in Boston, MA

Description

Function:

Support sales effort by providing customer service and order fulfillment to our internal and wholesale customers. Works closely with management to increase profitability through improved efficiency and productivity. Adheres to internal controls, policies and procedures.

Major Responsibilities:

1. Provide customer service and support to our internal and wholesale customers via telephone 
2. Provide customers with current product information, quotations and inventory to fulfill orders
3. Process accurately and efficiently orders for internal and wholesale customers for the purchase of tires, parts and service
4. Performs data entry and administrative tasks accurately and in a timely manner
5. Coordinates deliveries with shipping departments
6. Assumes additional responsibilities as requested

Requirements

Education/Experience:

• Minimum of a high school diploma with two years of customer service experience
• Tire and automotive service industry experience preferred 

Skills/Knowledge:

• Excellent phone skills with the ability to offer highest quality of customer service
• Customer Service attitude 
• Working knowledge of Microsoft Office (Excel/Word) and Inventory Management Database
• Strong verbal communication skills
• Conflict resolution skills
• Multi-tasks
• Detailed-oriented
• Proven ability to work independently as well as part of a team

Benefits:

• Health Insurance- including Medical, Vision, and Dental
• Life and Disability Insurance
• Paid Holidays, Personal Time, and Vacation Time
• Discounted Services
• Employee Owned! Employee Stock Ownership Plan
• Flexible Spending
• 401(k) with Company Match
• Tuition Reimbursement

EEO Statement

Sullivan Tire and Auto Service is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Our company motto is “Treat everyone, customers, and fellow employees, as you would a member of your family.” Come and join our family!