Merchant Card Customer Service Representative jobs in Cleveland, OH

Merchant Card Customer Service Representative provides merchant bank card services to existing and new clients and acts as contact point for all merchant inquires. Responds to questions, researches and troubleshoots issues, processes billing and adjustment transactions. Being a Merchant Card Customer Service Representative assists with the set up and maintenance of services and processing systems including supplies and advertising collateral. Communicates new service offerings or changes to the clients. Additionally, Merchant Card Customer Service Representative may require an associate degree. Typically reports to a supervisor or manager. The Merchant Card Customer Service Representative gains or has attained full proficiency in a specific area of discipline. Works under moderate supervision. To be a Merchant Card Customer Service Representative typically requires 1-3 years of related experience or may have 0 years of experience with additional training, or certification. (Copyright 2024 Salary.com)

Recently Added Merchant Card Customer Service Representative jobs

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Customer Service & Support Specialist
  • ELECTRONIC MERCHANT SYSTEMS LLC
  • Cleveland, OH OTHER

  • Job Details

    Level:    Entry
    Job Location:    Corporate Office - Cleveland, OH
    Position Type:    Full-Time/Part-Time
    Education Level:    High School Diploma
    Salary Range:    Undisclosed
    Travel Percentage:    No Travel
    Job Shift:    Day
    Job Category:    Customer Service

    Description

    Required Duties and Responsibilities:

    • Respond to incoming phone calls, emails and chat from EMS merchants
    • Provide your customer with an exceptional experience and drive client satisfaction
    • Use compassion in helping upset customers and helping them through the issues they are experiencing while maintaining composure in stressful situations
    • Provide accurate information and guidance to manage your customer’s expectations and to help them understand their accounts

    Qualifications:

    • Passion for high levels of Customer Service
    • Desire to be a punctual team player
    • Attention to Detail
    • Basic aptitude for troubleshooting hardware, software and communication issues
    • Ability to navigate a computerized data entry system (training is provided)

     

    Job Benefits:

    • On the Job training program
    • Business casual dress code
    • Excellent location in Tower City
    • Medical, Dental and Vision insurance available after 90 days of employment
    • 401K program available after 180 days of employment

     


  • 21 Days Ago
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Installation Representative
  • ELECTRONIC MERCHANT SYSTEMS LLC
  • Cleveland, OH OTHER
  • Job Details Level: Experienced Job Location: Corporate Office - Cleveland, OH Position Type: Full Time Education Level: None Salary Range: Undisclosed Travel Percentage: None Job Shift: Day Job Catego...
  • 21 Days Ago
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Chargeback Representative
  • Electronic Merchant Systems Llc
  • Cleveland, OH FULL_TIME
  • Monitor held accounts. Notify merchant to inform on exceeding chargeback threshold, obtain reduction plan and rebuttal documentation. Responsible for answering/returning merchant calls and emails. Rev...
  • Just Posted
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Programming Representative
  • ELECTRONIC MERCHANT SYSTEMS LLC
  • Cleveland, OH OTHER
  • Job Details Job Location: Corporate Office - Cleveland, OH Salary Range: Undisclosed DescriptionElectronic Merchant Systems (EMS) is one of the nations largest independently owned bankcard processing ...
  • 26 Days Ago
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Risk Chargeback Representative
  • ELECTRONIC MERCHANT SYSTEMS LLC
  • Cleveland, OH OTHER
  • Job Details Level: Entry Job Location: Corporate Office - Cleveland, OH Position Type: Full Time Education Level: High School Diploma Salary Range: Undisclosed Travel Percentage: None Job Shift: 1st S...
  • 5 Days Ago
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Inside Sales Representative
  • ELECTRONIC MERCHANT SYSTEMS LLC
  • Cleveland, OH OTHER
  • Job Details Level: Experienced Job Location: Corporate Office - Cleveland, OH Position Type: Full Time Education Level: Not Specified Salary Range: Undisclosed Travel Percentage: No Travel Job Shift: ...
  • 14 Days Ago
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0 Merchant Card Customer Service Representative jobs found in Cleveland, OH area

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Registered Client Service Associate
  • Morgan Stanley
  • Pepper Pike, OH
  • Position Summary Registered Client Service Associates (CSAs) help shape the future of service by modernizing the client ...
  • 4/25/2024 12:00:00 AM
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A
Client Services Associate
  • Alpha Planning
  • Solon, OH
  • Client Services Associate Do you have a passion for delivering superior customer service while being a key player in the...
  • 4/24/2024 12:00:00 AM
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Customer Service Representative
  • CCP Industries
  • Cleveland, OH
  • The Tranzonic Companies is a hub for a strategic collection of manufacturing and sales companies that lead the way in mu...
  • 4/24/2024 12:00:00 AM
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Customer Service Representative
  • Healthcare Outsourcing Network, LLC
  • Cleveland, OH
  • Job Description Job Description We are a company located in Wheat Ridge, Colorado with clients around the United States,...
  • 4/24/2024 12:00:00 AM
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Customer Service Representative
  • Perfect Placement Group, LLC
  • Cleveland, OH
  • Customer Service Representative (CSR) Sales Location: Cleveland, OH Summary: The Customer Service Representative (CSR) i...
  • 4/23/2024 12:00:00 AM
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Registered Client Service Associate
  • Morgan Stanley
  • Beachwood, OH
  • Position Summary Registered Client Service Associates (CSAs) help shape the future of service by modernizing the client ...
  • 4/22/2024 12:00:00 AM
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Customer Service Representative
  • DB Roberts
  • Highland Heights, OH
  • Job Description JOB SUMMARY The major objective for this position is to provide essential elements of support for the In...
  • 4/21/2024 12:00:00 AM
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Customer Service Representative
  • Nippon Paint Holdings Co., Ltd.
  • Cleveland, OH
  • ESSENTIAL DUTIES: Process and track customer orders in SAP, ensuring accuracy and completeness, communicates order statu...
  • 4/21/2024 12:00:00 AM
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About Cleveland, Ohio

Cleveland (/ˈkliːvlənd/ KLEEV-lənd) is a major city in the U.S. state of Ohio, and the county seat of Cuyahoga County. The city proper has a population of 385,525, making it the 51st-largest city in the United States, and the second-largest city in Ohio. Greater Cleveland is ranked as the 32nd-largest metropolitan area in the U.S., with 2,055,612 people in 2016. The city anchors the Cleveland–Akron–Canton Combined Statistical Area, which had a population of 3,515,646 in 2010 and is ranked 15th in the United States. The city is located on the southern shore of Lake Erie, approximately 60 miles ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Merchant Card Customer Service Representative jobs
$32,922 to $44,200
Cleveland, Ohio area prices
were up 1.6% from a year ago
View detail