Merchant Card Customer Service Representative jobs in Norfolk, NE

At Security National Bank, if there is one belief we hold together as a team, it’s that everything matters. From the words we say, to the way we dress, to the decisions we make and the actions we take – every single thing we do matters.  Why?  Because we recognize the inherent value of each individual, and the potential of what each person can become.  We realize every one of life’s interactions is an opportunity to help someone reach that potential.  This is why we treat even the smallest details of life and banking with careful thought and attention.  If you aspire to do the same, we’d like you to advance your career with us at NWB.

JOB DESCRIPTION:

As a Customer Service Representative (Bank Teller), you are the Bank’s front-line ambassador in delivering stellar customer service.  CSR’s are a critical role for the Bank and represent our brand.  Successful CSR’s have a calm confidence, yet are outgoing and engaging.  The ideal candidate for this position has a head for numbers, great organizational skills, and meticulous attention to detail.  CSR’s process large sums of money and multiple transactions per hour, so it’s imperative they work accurately, quickly, and with a smile.  Our CSR’s develop lasting relationships with our customers and promote other bank services and products through referrals.

The Bank provides an excellent professional work environment where people truly enjoy coming to work each day.  We are looking for a team-oriented individual with a “can-do” attitude who can proactively step up and offer assistance when needed.  Security National Bank provides the training and professional development you need to build a strong foundation for a successful career in banking.

• Provide the highest level of service to every customer.
• Maintain a cash drawer including taking in/giving out cash and balancing.
• Accurate and efficient processing of transactions.
• Receive loan, safe-deposit box and credit card payments.
• Process cash services.
• Redeem U.S. Savings Bonds.
• Identify customer needs through qualifying questions and refer appropriate services, products and digital options.

EDUCATION AND EXPERIENCE: 

• High school diploma or equivalent
• Cash handling experience
• Customer service experience
• Accuracy and meticulous attention to detail required
• Excellent oral, written, and interpersonal communication skills
• Ability to navigate multiple computer systems and programs with working knowledge of Word and Excel
• Ability to manage multiple requests simultaneously, meet deadlines, and show flexibility to change direction when needed
• Team-oriented and the ability to work collaboratively across all levels of the organization
• Service-oriented, polite, and respectful
• Advanced problem-solving and analytical skills
• Ability to take direction and instruction and follow through independently until project completion

HOURS:

Some extended business hours to include Saturday mornings.

BENEFITS:

We offer a comprehensive benefit package to our employees including medical, dental, short and long term disability, life insurance, paid time off, a wellness program, and a 401(k) savings plan at hire for future financial protection.

ABOUT NORTHWESTERN BANK:

Northwestern Bank was founded on the time-tested principles of integrity, honor, open-mindedness, efficiency, good humor, respect, duty, and human connection.  These principles served as guideposts that enabled Northwestern Bank to emerge as the region’s most established and trustworthy locally owned bank.  We believe what was worth doing well yesterday is still worth doing well today. People change and banking changes, but our time-tested principles remain.  To this day, we believe that doing what’s right is the only way to take care of customers, empower businesses, cultivate growth, inspire our community, and accomplish the remarkable.

Northwestern Bank is an Equal Opportunity, Affirmative Action Employer.  Applicants are considered for all positions without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, marital status, or veteran status.

LEARN MORE:

https://www.nwbonline.bank/about/employment-opportunities

LOCATION:

Orange City, IA