Merchant Card Customer Service Representative jobs in Peoria, IL

Merchant Card Customer Service Representative provides merchant bank card services to existing and new clients and acts as contact point for all merchant inquires. Responds to questions, researches and troubleshoots issues, processes billing and adjustment transactions. Being a Merchant Card Customer Service Representative assists with the set up and maintenance of services and processing systems including supplies and advertising collateral. Communicates new service offerings or changes to the clients. Additionally, Merchant Card Customer Service Representative may require an associate degree. Typically reports to a supervisor or manager. The Merchant Card Customer Service Representative gains or has attained full proficiency in a specific area of discipline. Works under moderate supervision. To be a Merchant Card Customer Service Representative typically requires 1-3 years of related experience or may have 0 years of experience with additional training, or certification. (Copyright 2024 Salary.com)

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Customer Service Representative
  • Window World of Bloomington
  • Bloomington, IL FULL_TIME
  • Benefits/Perks
    • Process/systems training.
    • Paid time off.
    • Paid Holidays.
    • Family culture.
     
    Company Overview
    • Window World is the largest exterior remodeler in the United States and we are looking for highly motivated professionals to offer a best-in-class customer experience in support of our wide array of residential exterior remodeling products. Our energy-efficient products are backed by industry-leading warranties, and we offer exceptional attention to detail and customer care. Our mission is simple: to combine exceptional quality and workmanship with superior service at affordable prices.
    Job Summary
    • Window World Customer Service Representatives (CSR) will work with both current and potential customers in a variety of tasks. Day-to-day, CSRs will manage a high volume of inbound/outbound calls and work within a customer relations management CRM to schedule appointments and record customer data. CSRs will also troubleshoot product and service issues across departments by clarifying and documenting customer complaints, determining the cause of the problem; selecting and expediting the best solution, and following up to ensure a resolution and customer understanding. CSRs must be energetic and positive with a customer-first mentality to create positive experiences for all Window World customers.
     
    Responsibilities 
    • Handle inbound and outbound calls using proper phone etiquette.
    • Maintain strong knowledge of products, policies, and services of the organization.
    • Convert customer inquiries from various communication channels into in-home sales appointments.
    • Schedule sales appointments, product installations, and/or service appointments with both customers and Window World team.
    • Resolve customer issues by determining cause of problem, facilitating a resolution, and timely following up with customers.
    • Accurately create and update customer accounts and input records of customer interactions into CRM.
    • Follow standard operating procedures.
    • Prepare customer service call reports for management.
    • Maintain a well-organized and professional workspace.
    • Provide assistance with training and orientation for other team members as assigned.
  • 18 Days Ago

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CUSTOMER SERVICE REPRESENTATIVE
  • Family Dollar
  • Henry, IL FULL_TIME
  • Family Dollar is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve. General Summary As a Family Dollar Customer Service R...
  • 19 Days Ago

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Customer Service Representative RiverPlex
  • Peoria Park District
  • Peoria, IL FULL_TIME
  • DUTIES:Under the direct supervision of the Customer Service Coordinator, the Customer Service Representative (CSR), will be responsible for all functions at the front desk including but not limited to...
  • 19 Days Ago

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CUSTOMER SERVICE REPRESENTATIVE
  • Family Dollar
  • Bushnell, IL FULL_TIME
  • Family Dollar is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve. General Summary As a Family Dollar Customer Service R...
  • 20 Days Ago

F
CUSTOMER SERVICE REPRESENTATIVE
  • Family Dollar
  • Peoria, IL FULL_TIME
  • Family Dollar is seeking motivated individuals to support our Stores as we provide essential products at great values to the communities we serve. General Summary As a Family Dollar Customer Service R...
  • 21 Days Ago

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Customer service representative
  • U-Haul
  • Morton, IL FULL_TIME
  • Location : 1075 W Jackson St, Morton, Illinois 61550 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of...
  • 21 Days Ago

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0 Merchant Card Customer Service Representative jobs found in Peoria, IL area

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Client Services Associate - Work From Home
  • Globe Life AO National
  • Galesburg, IL
  • Are you are looking for a career change or for a growth opportunity? Do enjoy working with people and like working in a ...
  • 3/28/2024 12:00:00 AM

C
Customer Service Representative
  • careermount.com
  • Peoria, IL
  • Store 2706468: 9476 W Olive Ave, Peoria, Arizona 85345 **Customer Service Representative** We want you to join our team ...
  • 3/27/2024 12:00:00 AM

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Customer Service Representative
  • Illinois Credit Union League, Inc.
  • Peoria, IL
  • Peoria Bell Credit Union prides ourselves on providing courteous, personalized service in a friendly environment. Peoria...
  • 3/27/2024 12:00:00 AM

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Mail/Customer Service Representative
  • Administrative Resource Options, INC.
  • Peoria, IL
  • ** Mail/Customer Service Representative** **Job Category****:** Customer Service **Requisition Number****:** CUSTO02417 ...
  • 3/27/2024 12:00:00 AM

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Client Service Associate- Peoria, IL
  • Raymond James Financial Incorporated
  • Peoria, IL
  • Job Summary Celebrating more than 60 years of rich history and recognition for service and excellence in the Financial S...
  • 3/26/2024 12:00:00 AM

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Customer Service Representative
  • Vireo Health LLC
  • Bloomington, IL
  • ** Vireo Health Inc.** ** Customer Service Representative** Bloomington, MN 55437 Here at Vireo Health, Inc. (Vireo) our...
  • 3/26/2024 12:00:00 AM

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Customer Service Representative
  • Vireo Health, Inc.
  • Bloomington, IL
  • ** Vireo Health Inc.** ** Customer Service Representative** Bloomington, MN 55437 Here at Vireo Health, Inc. (Vireo) our...
  • 3/25/2024 12:00:00 AM

S
Customer Service Representative
  • searlarch
  • Lincoln, IL
  • Job Overview We are looking for an efficient and skilled Customer Service Representative for our call center. As a Custo...
  • 3/25/2024 12:00:00 AM

Peoria (/piˈɔːriə/ pee-OR-ee-ə) is the county seat of Peoria County, Illinois, and the largest city on the Illinois River. Established in 1691 by the French explorer Henri de Tonti, Peoria is the oldest European settlement in Illinois, and is named after the Peoria tribe. As of the 2010 census, the city was the seventh-most populated in Illinois (and the third largest outside the Chicago metropolitan area), with a population of 115,007. The Peoria Metropolitan Statistical Area had a population of 373,590 in 2011. Until 2018, Peoria was the global and national headquarters for Caterpillar Inc.,...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Merchant Card Customer Service Representative jobs
$32,383 to $43,475
Peoria, Illinois area prices
were up 1.3% from a year ago