Merchant Card Customer Service Representative jobs in Providence, RI

Merchant Card Customer Service Representative provides merchant bank card services to existing and new clients and acts as contact point for all merchant inquires. Responds to questions, researches and troubleshoots issues, processes billing and adjustment transactions. Being a Merchant Card Customer Service Representative assists with the set up and maintenance of services and processing systems including supplies and advertising collateral. Communicates new service offerings or changes to the clients. Additionally, Merchant Card Customer Service Representative may require an associate degree. Typically reports to a supervisor or manager. The Merchant Card Customer Service Representative gains or has attained full proficiency in a specific area of discipline. Works under moderate supervision. To be a Merchant Card Customer Service Representative typically requires 1-3 years of related experience or may have 0 years of experience with additional training, or certification. (Copyright 2024 Salary.com)

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Outbound Customer Care Advocate
  • Customer Service Providers
  • Warwick, RI FULL_TIME
  • In this role the candidate will initiate a callout to potential accountholders that are eligible for a Total Control Account (TCA). TCA's are financial accounts, that are similar to checking/saving accounts, and are interest bearing. Those that are eligible to receive a TCA are a recipient of a lump sum payout with our client, which could be from Life Insurance Policy or Retirement account. Customers have often recently lost someone close to them, a level of empathy is needed while maintaining an upbeat delivery. Associates must rely on instructions and pre-established guidelines to perform the functions of the job. Below are some common topics associates can expect to discuss with our potential customers:

    Responsibilities :

    • Clearly educate the caller on the benefits of a Total control Account and answer any questions or address any concerns the accountholder may have
    • Explain option available to access their funds
    • Offer to order a Visa Debit Card for the account

    Required Skills :

    • Live within 50 miles of our Warwick, RI office
    • Ability to work from home which includes high speed internet (500-650 kbps) and a quiet place to work that is secure. (Hotspots and use of Wifi are not allowed – high internet speed is required)
    • Able to use video during interview, coaching, and virtual training.
    • An ability to work during the hours of operation of Monday-Friday 8:30am – 5:00pm EST. These are both the training and work hours.
    • No time off planned during training.
    • Candidate needs to be organized, upbeat, empathetic, and exhibit active listening skills.
    • Requires a high school diploma or equivalent is required. 1-3 years of experience in the field or in a customer service role is preferred. Work under immediate supervision reporting to an immediate supervisor.

    Job Type: Full-time

    Salary: $19.00 - $20.00 per hour

    Benefits:

    • 401(k)
    • Dental insurance
    • Flexible schedule
    • Health insurance
    • Paid time off
    • Vision insurance

    Shift:

    • Morning shift

    Weekly day range:

    • Monday to Friday

    Work setting:

    • In-person

    Work Location: In person

  • 3 Days Ago

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Wholesale Customer Service Representative I
  • Sullivan Tire & Auto Service
  • Warwick, RI FULL_TIME
  • DescriptionFunction:Support sales effort by providing customer service and order fulfillment to our internal and wholesale customers. Works closely with management to increase profitability through im...
  • 7 Days Ago

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Customer Service Representative
  • Hilb Group
  • Putnam, CT FULL_TIME
  • Overview Grow With Us! We are currently seeking a motivated and ambitious Customer Service Representative to join our team. This is an exciting opportunity to build relationships and service our P&C c...
  • 19 Days Ago

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Customer Service Representative
  • Rhode Island Housing
  • Providence, RI FULL_TIME
  • RIHousing – Customer Service Representative Salary Range - $44,012.80-$59,926.65 RIHousing is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualifie...
  • 19 Days Ago

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Customer service representative
  • Clear
  • Cranston, RI FULL_TIME
  • Check out a day in the life at CLEAR in the video above. The CLEAR Service and Sales Representative (Ambassador) makes magic happen every day by creating frictionless experiences for our members. What...
  • 19 Days Ago

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Customer Service Representative
  • Kenney Manufacturing Company
  • Warwick, RI FULL_TIME
  • CUSTOMER SERVICE REPRESENTATIVE Kenney believes in our vision and values as strongly today as we did when we started our business over 100 years ago. We will continue to provide quality, fashion forwa...
  • 19 Days Ago

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0 Merchant Card Customer Service Representative jobs found in Providence, RI area

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Client Service Associate
  • Boston Wealth Management, LLC
  • Wayland, MA
  • Job Description Job Description Position: Client Service Associate Location: 286 Boston Post Road, Wayland, MA 01778 Abo...
  • 3/29/2024 12:00:00 AM

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Customer Service Representative
  • RI Temps, Inc.
  • Johnston, RI
  • Job Description Job Description The Customer Service Representative I will provide exceptional service to our policyhold...
  • 3/29/2024 12:00:00 AM

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Customer Service Representative
  • Fidelity Investments
  • Providence, RI
  • Job Description: Customer Relationship Advocate Career Development Experience Join our team of Customer Relationship Adv...
  • 3/29/2024 12:00:00 AM

F
Customer Service Representative
  • Fidelity Investments
  • Smithfield, RI
  • Job Description: Customer Relationship Advocate Career Development Experience Join our team of Customer Relationship Adv...
  • 3/29/2024 12:00:00 AM

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Customer Service Representative
  • Lampin Corporation
  • Uxbridge, MA
  • **Customer Service Representative** by | Dec 27, 2021 As a growing Employee Owned Manufacturer in the Blackstone Valley ...
  • 3/29/2024 12:00:00 AM

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Customer Service Representative
  • Rentokil Initial
  • Franklin, MA
  • **Customer Service Representative** CAROUSEL_PARAGRAPH * Franklin, Massachusetts * Customer Service/Support * 29967 Rent...
  • 3/27/2024 12:00:00 AM

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Customer Service Representative
  • U-Haul
  • Pawtucket, RI
  • Location: 125 Newell Ave, Pawtucket, Rhode Island 02860 United States of America Are you a people person? Do you love he...
  • 3/25/2024 12:00:00 AM

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Customer Service Representative
  • Fogo de Cho
  • Providence, RI
  • Fogo de Cho is a leading Brazilian steakhouse, or Churrascaria, which has specialized for nearly 40 years in fire-roasti...
  • 3/25/2024 12:00:00 AM

The Providence city limits enclose a small geographical region with a total area of 20.5 square miles (53 km2); 18.5 square miles (48 km2) of it is land and the remaining 2.1 square miles (5.4 km2) is water (roughly 10%). Providence is located at the head of Narragansett Bay, with the Providence River running into the bay through the center of the city, formed by the confluence of the Moshassuck and Woonasquatucket Rivers. The Waterplace Park amphitheater and riverwalks line the river's banks through downtown. Providence is one of many cities claimed to be founded on seven hills like Rome. The...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Merchant Card Customer Service Representative jobs
$35,302 to $47,395
Providence, Rhode Island area prices
were up 1.6% from a year ago