Merchant Chargeback Analyst jobs in Colorado
Merchant Chargeback Analyst is responsible for investigating and reversing credit card charges disputed by the account holder. Processes refunds to the merchant or cardholder; Tracks chargebacks and refers fraudulent activity to the appropriate department. Being a Merchant Chargeback Analyst may require a bachelor's degree. Typically reports to a supervisor or manager. The Merchant Chargeback Analyst works on projects/matters of limited complexity in a support role. Work is closely managed. To be a Merchant Chargeback Analyst typically requires 0-2 years of related experience. (Copyright 2024 Salary.com)
Recently Added Merchant Chargeback Analyst jobs
Payments Analyst, Merchant Card Processing
- Alterra Mountain Company
-
Denver, CO
FULL_TIME
-
Year Round
AUTHENTICITY | EMPOWERMENT | COLLABORATION | PURPOSE
Alterra Mountain Company is a family of 17 iconic year-round resorts, the world's largest heli-skiing operation, and Ikon Pass - the premier ski and snowboard season pass offering access to more than 50 iconic mountain destinations around the world.
Headquartered in Denver, Colorado and born out of a shared love of the mountains and adventure, the company has brought together some of the world's most aspirational brands, including: Steamboat and Winter Park in Colorado; Palisades Tahoe, Mammoth Mountain, June Mountain, Big Bear Mountain Resort and Snow Valley in California; Stratton Mountain and Sugarbush Resort in Vermont; Snowshoe Mountain in West Virginia; Tremblant in Quebec and Blue Mountain in Ontario, Canada; Crystal Mountain in Washington; Schweitzer in Idaho; Deer Valley Resort and Solitude Mountain Resort in Utah; and CMH Heli-Skiing & Summer Adventures in British Columbia. Also included in the portfolio is Alpine Aerotech, a worldwide helicopter support and maintenance service center in British Columbia, Canada, Aspenware, the ski industry leader in technology services and e-commerce, and Ski Butlers, the global leader in ski and snowboard rental delivery.
A career with Alterra Mountain Company is more than what you do today; it's being part of creating a community rooted in the spirit of the mountains, united by a passion for adventure, and celebrating the legendary adventures and enduring memories that mountains bring to everyone.
BESIDES WORKING SOMEWHERE AWESOME, WHAT'S IN IT FOR YOU?- Free Ikon Pass for all eligible employees, with additional free skiing riding privileges across the family of Alterra Mountain Company resorts for all eligible employees and their dependents
- Discounted skiing riding for friends and family of eligible employees across the family of Alterra Mountain Company Resorts
- Flexible Time Off (FTO) and Paid Time Off (PTO) policies for eligible employees to rest, relax and recharge
- Generous discounts on outdoor gear, apparel, rental cars, etc.
- Medical, dental, vision, life, AD&D, short term & long-term disability insurance, EAP, HSAs, FSAs, and more
- 401(k) plan with generous company match
- Discounted tuition with partner online university for all Alterra Mountain Company employees to further their education
- Paid parental leave of up to 6 weeks for eligible employees
- Commuter benefits (Denver employees only)
- Flexible/hybrid workplace policy empowering employees to work from home while encouraging regular in-person collaboration in our dog-friendly company headquarters office located in Denver's RiNo Art District neighborhood
For information on Alterra Mountain Company's Social Responsibility work including our Diversity, Equity, & Inclusion actions, please see our webpage at www.alterramtnco.com/social-responsibility. Among other resources, Alterra has Employee Resource Groups to support the BIPOC (Black, Indigenous, and people of color), disability, LGBTQIA2S , and women communities within our workforce.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations.
POSITION SUMMARY
The Payments Analyst, Merchant Card Processing, works closely with the Accounting and resort teams to identify, research, and resolve customer chargeback disputes and elevate issues to senior management. The Payments Analyst, Merchant Card Processing plays a critical role and must be highly detail-oriented to ensure the dispute representment and documentation to a payment processor is complete and without error. The individual hired for this role is expected to work efficiently to meet goals and cross-train in other business areas. This will allow them to understand chargeback fraud's full scope and impact.
ESSENTIAL DUTIES
General Responsibilities- Respond fully, accurately, and timely to credit card dispute/chargeback requests and fraud alerts by researching and investigating information and taking appropriate actions to remedy.
- Provide investigative support for issues and escalations related to chargeback operations. Build dispute cases to recover funds.
- Validate appropriate data from internal and third-party systems and ensure a proper course of action is being pursued. Monitor disputed transactions for possible fraudulent activity.
- Establish good working relationships with key stakeholders in Accounting, Treasury, Legal, Sales, and Resort teams. Provide guidance to reduce credit card fraud and chargebacks.
- Handle escalated communications with resorts, cardholders, and acquirers.
- Understand credit card processing, transaction flow, brand rules, and merchant account setup.
- Identify and recommend process improvements.
- Lead monthly meetings with ski resorts leadership regarding fraud and chargebacks.
REQUIRED QUALIFICATIONS- 2 years' experience in credit card disputes/chargebacks, including CNP (card not present) processing. Knowledge of card brand operating rules and regulations and federal and state regulations. Knowledge of processes and procedures affecting credit, debit, and pre-paid dispute processing.
- Proficiency with Microsoft Office, including Excel.
- Experience with working with a third-party fraud platform is a plus.
- Ability to communicate effectively in writing and verbally across all levels of the organization.
- Ability to manage multiple tasks while working independently and in a team environment.
- Ability to listen and resolve conflict while maintaining confidentiality. Able to effectively present information to management and acquirers.
- A strong sense of curiosity is required-the ability to make independent judgments that have considerable impacts on the organization. Ability to analyze information, think through complex problems, and make critical decisions based on limited information.
EDUCATION REQUIREMENTS- An undergraduate degree in accounting or finance is preferred.
The base salary range below represents the low and high end of the Alterra Mtn Co Shared Services Inc. salary range for this position. Actual salaries will vary and may be above or below the range based on various factors including but not limited to experience, education, training, location, merit system, quantity or quality of production, responsibilities, and regular and/or necessary travel. The range listed is just one component of Alterra Mtn Co Shared Services Inc.'s total compensation package for employees. Other rewards may include short-term and long-term incentives and many region-specific benefits.
Denver area base salary range: $58,000 to $81,000 per year
PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to walk, talk, see, hear, and operate a computer and other office productivity machinery.
WORKING CONDITIONS
Indoor/Outdoor: While performing the duties of this job, the employee may be exposed to harsh and varying outside weather conditions.
Hazardous Materials/Noise: The noise level in the work place is usually moderate.
This job description is not an exhaustive list of all functions and responsibilities that an employee may be required to perform in this position. Alterra Mtn Co Shared Services Inc. and its affiliates reserve the right to modify, increase, decrease, suspend, and or eliminate any of the essential duties and/or the position in its entirety.
This job description is not an express or implied contract, guarantee, promise, or covenant of employment for any set term or duration, or for termination only for cause.
Employment with Alterra Mtn Co Shared Services Inc. or any of its affiliates is "at will" meaning either party may terminate the employment relationship at any time with or without cause and with or without notice.
This position is located in Colorado, and the work is primarily in Denver, CO and, as such, employment in this position is subject to the labor and employment laws of the state of Colorado.
Application Deadline: Recruiting timelines vary by position, however, all Alterra Mtn Co Shared Services Inc. positions accept applications for a minimum of 5 business days from the posting date listed above. This position is open and still accepting applications.
Alterra Mtn Co Shared Services Inc. and its affiliates are equal opportunity employers and maintain drug-free workplaces. All employees and candidates are reminded that Alterra Mtn Co Shared Services Inc. and its affiliates adhere to all applicable labor and employment laws, and State, County, and City-specific labor and employment regulations, where applicable. - 30 Days Ago
Payments Analyst, Merchant Card Processing
- Alterra Mtn Co Shared Services Inc.
-
Denver, CO
OTHER
- Year Round AUTHENTICITY | EMPOWERMENT | COLLABORATION | PURPOSE Alterra Mountain Company is a family of 17 iconic year-round resorts, the world’s largest heli-skiing operation, and Ikon Pass - the pre...
- 1 Month Ago
Outside Sales Representative
- Slice Merchant Services
-
Denver, CO
FULL_TIME
- Job descriptionExcellent opportunity to join a leading, national credit card processing company that has over a decade of industry experience. Slice Merchant Services offers innovative payment process...
- 28 Days Ago
Retention Associate - Merchant
- FIS
-
Denver, CO
FULL_TIME
- Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : High School Diploma Travel Percentage : 0%Job DescriptionThe Company Worldpay from FIS i...
- 25 Days Ago
Merchant Payment Solutions Sales Executive
- U.S. Bank National Association
-
Coffeyville, CO
FULL_TIME
- At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed i...
- 30 Days Ago
Sales Executive Merchant Regional (Denver, CO - Virtual)
- FIS Global
-
Denver, CO
OTHER,FULL_TIME
- Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : High School DiplomaJob DescriptionNote: A successful candidate will reside in the Huntin...
- 15 Days Ago
Merchant Chargeback Analyst jobs at Popular Companies
Chargeback Analyst
- Ajanta Pharma USA Inc
-
Bridgewater, NJ
- Ajanta Pharma USA Inc., located in Bridgewater, NJ is engaged in the sales and marketing of generic drugs. It is a subsi...
- 4/24/2024 12:00:00 AM
Credit Analyst
- Lenox Corporation
-
Bristol, PA
- JOB TITLE: Credit Analyst (Wholesale) DEPARTMENT: Finance LOCATION: Bristol REQUIREMENT: Detail-oriented, hands-on indiv...
- 4/24/2024 12:00:00 AM
Financial Analyst
- Blake-Ryan & Associates
-
Diamond Bar, CA
- Fast-growing, dynamic consumer packaged goods company on the border of LA/OC Counties has an immediate need for Senior F...
- 4/24/2024 12:00:00 AM
Chargeback Analyst
- NCR Atleos
-
Frisco, TX
- About NCR Atleos NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 e...
- 4/22/2024 12:00:00 AM
Chargeback Associate
- NCR Atleos
-
Frisco, TX
- About NCR Atleos NCR Atleos, headquartered in Atlanta, is a leader in expanding financial access. Our dedicated 20,000 e...
- 4/22/2024 12:00:00 AM
Senior Chargeback Analyst - Accounts Receivable
- Information Solutions
-
Edison, NJ
- Job Description Job Description This is a Senior Chargeback Position in charge of client chargeback portfolios, you woul...
- 4/21/2024 12:00:00 AM
Chargeback Analyst
- Ajanta Pharma Usa Inc
-
Bridgewater, NJ
- Ajanta Pharma USA Inc., located in Bridgewater, NJ is engaged in the sales and marketing of generic drugs. It is a subsi...
- 4/20/2024 12:00:00 AM
Accounts Receivable Clerk II (Chargeback Specialist)
- Cencora
-
Vilnius, Vilnius County
- Cencora, previously known as AmerisourceBergen, is a leading global pharmaceutical solutions organization centered on im...
- 4/16/2024 12:00:00 AM
About Colorado
Colorado (/ˌkɒləˈrædoʊ, -ˈrɑːdoʊ/ (listen), other variants) is a state of the Western United States encompassing most of the southern Rocky Mountains as well as the northeastern portion of the Colorado Plateau and the western edge of the Great Plains. It is the 8th most extensive and 21st most populous U.S. state. The estimated population of Colorado was 5,695,564 on July 1, 2018, an increase of 13.25% since the 2010 United States Census.
The state was named for the Colorado River, which early Spanish explorers named the Río Colorado for the ruddy silt the river carried from the mountains. The...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Merchant Chargeback Analyst jobs
$38,111 to $46,203