Merchant Chargeback Analyst Sr. jobs in the United States

SUMMARY OF POSITION 

We are seeking a highly skilled and experienced Senior Chargeback Analyst to join our dynamic team in the pharmaceutical industry. As a key member of our finance and operations department, the Senior Chargeback Analyst will play a critical role in overseeing and optimizing the chargeback adjudication process. The ideal candidate will bring in-depth knowledge of pharmaceutical industry regulations, a meticulous approach to data analysis, and strong communication skills to collaborate with internal teams and external partners.

ORGANIZATION STRUCTURE

Alvogen is a leading player in the generic pharmaceutical industry, dedicated to providing high-quality and affordable healthcare solutions. With a commitment to excellence and innovation, we are expanding our team and seeking a qualified Sr. Chargeback Analyst.  This position reports to the Manager of Chargeback Operations and has no direct reports. 

RESPONSIBILITIES

Primary responsibilities of this role include the following:

Chargeback adjudication:

• Lead the chargeback adjudication process, ensuring accuracy and compliance with industry regulations.

• Evaluate and process customer chargeback submissions, addressing discrepancies in customer, product, and vendor information.

• Responsible for maintaining target performance goals related to the disposition of chargebacks to drive a quality customer experience, reduce risk of financial leakage, and mitigate risk of deductions.

Regulatory compliance:

• Conduct regular audits of opioid disbursements to ensure compliance with government regulations, supporting regulatory compliance initiatives.

Contractual dispute resolution:

• Collaborate with customers to resolve chargeback disputes in alignment with contractual agreements.

• Work closely with the DEA Compliance director to uphold regulatory standards.

• Maintain relationships with key accounts and drive effective communication related to contract changes to support accuracy in the chargeback submission process.

Membership management:

• Maintain and manage GPO/IDN membership rosters, ensuring eligibility and adherence to contractual obligations.

• Perform periodic audits on membership data to ensure accuracy and eligibility of customer identifiers (ex. 340B, DEA, HIN, etc.)

Contract analysis and reconciliation:

• Perform comprehensive weekly analysis of commercial contract changes, summarizing the impact of each change.

• Conduct weekly chargeback reconciliations, ensuring alignment between iContracts and SAP.

• Responsible for the development, analysis, and interpretation of chargeback trend reports highlighting key activities and insights for key stakeholders and leadership teams.

Deduction management and collections support:

• Reconcile chargeback deductions, facilitate denial collections, and collaborate with the collections team for efficient resolution.

• Responsible for understanding customer contract terms and conditions related to Chargeback submissions to ensure timely resolution of disputes.

• Adhere to target deduction resolution goals to mitigate adverse impact to working capital.

Audit and correction:

• Conduct audits of chargeback membership data, addressing inconsistencies related to rejections and membership eligibility issues.

• Proactively audit and review chargebacks for corrections, minimizing errors and rejections.

IT collaboration:

• Act as a liaison between IT and sales operations for EDI transactions, ensuring seamless communication and data transfer.

• Responsible for Chargeback change management processes including development of business requirements, test script development, user acceptance testing, regression testing, and resolution of defects with IT teams.

Support to commercial rebate team:

• Assist the commercial rebate team in preparing and adjudicating small claims, contributing to overall team efficiency.

Continuous improvement and special projects:

• Proactively identify opportunities for process improvement and contribute to special projects as needed.

• Responsible for the development and management of process documentation including Standard Operating Procedures, Work Instructions, Process Maps, and Process Risk Documents.

QUALIFICATIONS

• Bachelor's degree in business, finance, or related field.

• Extensive experience in chargeback adjudication within the pharmaceutical industry, preferably 3 years.

• In-depth knowledge of government regulations, DEA compliance, and pharmaceutical contracting.

• Strong analytical and problem-solving skills.

• Excellent communication and negotiation abilities.

• Proficient in SAP, iContracts, and EDI transactions.

• Proficient in Microsoft Office Applications (Word, Excel, PowerPoint).

• Experienced with data acquisition, management, and visualization software preferred.

• Strong technical writing skills and process management experience.

• Detail-oriented with a proactive approach to error prevention and correction.

We are an EEO employer, including disability and vets.