Merchant Chargeback Analyst Sr. jobs in Buffalo, NY

The Data Governance Foundation Sr Analyst is responsible for contributing to the development of new techniques and improvement of processes and workflow. Requires in-depth understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the function and overall business. Evaluates moderately complex and variable issues with substantial potential impact, where development of an approach/taking of an action involves weighing various alternatives and balancing potentially conflicting situations using multiple sources of information. Requires good analytical skills in order to filter, prioritize and validate potentially complex and dynamic material from multiple sources. Strong communication and diplomacy skills are required. Regularly assumes informal/formal leadership role within teams. Involved in coaching and training of new recruits. Significant impact in terms of project size, geography, etc. by influencing decisions through advice, counsel and/or facilitating services to others in area of specialization.

Responsibilities:

• Consult with end users to support defining, and/or integrating processes to align with the enterprise Data Governance roadmap and/or Data Risk and Control framework and taxonomy
• Provide technical knowledge to ensure efficient design, development, and implementation of complex projects
• Review and evaluate work of others
• Leads system change process from requirements through implementation
• Applies good understanding of concepts and procedures within own business analysis area to resolve issues
• Monitor and report governance metrics including Data Governance adoption and maturity
• Monitor alignment of processes across business, functions and lines of business to the Enterprise Data Governance Policy and standards to meet its specific requirements
• Contribute to producing recommendations for enterprise-wide guiding policies, standards and procedures

Qualifications:

• 5-8 years relevant experience in a Data Governance, Data Management or related area
• Strong project management skills
• Optimizes work processes by knowing the most effective and efficient processes to get things done, with a focus on continuous improvement
• Ability to anticipate and balance the needs of multiple stakeholders, while monitoring tight deadlines or unexpected requirement changes
• Ability to communicate effectively
• Proficient in the use of basic Microsoft applications (Word, Excel, PowerPoint)

Education:

• Bachelor’s/University degree or equivalent experience required

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In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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