Merchant Chargeback Analyst Sr. jobs in Charleston, WV

Are you a purpose-driven Business Analyst seeking to join Dreamers, Drivers, and Doers who serve the Veterans that have protected our Freedom?

TISTA Science and Technology is seeking a Senior Business Analyst who will work as a liaison between customers and subject matter expert in order to elicit, analyze, communicate, and validate requirements and business processes. Prepares and/or maintains detailed documentation pertaining to programming, systems operations, and requirements. Translates business specifications into the programmer, data scientist, and end-user documentation. Achieves and maintains subject matter expertise relevant to functional areas.

TISTA associates enjoy above Industry Healthcare Benefits, Remote Working Options, Paid Time Off, Training/Certification opportunities, Healthcare Savings Account & Flexible Savings Account, Paid Life Insurance, Short-term & Long-term Disability, 401K Match, Tuition Reimbursement, Employee Assistance Program, Paid Holidays, Military Leave, and much more!

• Contribute to supporting multiple development efforts. Leverage customer expertise and team member contributions to juggle multiple priorities on parallel projects
• Responsible for creating/updating documents required as part of an agile system development life-cycle including user stories, detailed functional specifications, technical design input, process documents (such as SOP's, guidelines, and validation master plans), etc
• Analyze, design, implement and support IT business applications and systems in close collaboration with customers, users and project leads
• Develop functional and non-functional testable business requirements/user stories
• Coordinate with the technical development team to ensure complete understanding of functional specifications
• Assist with development of education & outreach materials including user guides and other external communications

• 5 yrs relevant experience in

  o IT Operations and Maintenance (O&M)

  o Service Supplier/Vendor management

  o IT Service Management (ITSM)

  o ITIL framework 

  o Process mapping

  o Functional Decomposition of IT O&M functions

  o Identify and Assess Direct and Indirect O&M activities

• Experience in comprehending business needs, solving complex problems, and capturing business requirements to convert them into technical requirements
• Experience working with developers to translate business needs into user stories
• Experience with Agile delivery programs
• Must be able to work quickly with a high degree of accuracy with cross-functional teams
• Able to work under minimal supervision, act independently and exercise an expert level of decision-making capability
• Excellent writing skills and ability to produce polished written products
• Demonstrated ability and experience using Microsoft Office Suite including Word, PowerPoint, Excel, Visio, and Access

Education

• Bachelors of Science or Bachelor of Arts

Location

•  Remote, USA