Merchant Chargeback Analyst Sr. jobs in Denver, CO
Merchant Chargeback Analyst Sr. is responsible for investigating and reversing credit card charges disputed by the account holder. Processes refunds to the merchant or cardholder; tracks chargebacks and refers fraudulent activity to the appropriate department. Being a Merchant Chargeback Analyst Sr. may require a bachelor's degree or its equivalent. Typically reports to a supervisor or manager. The Merchant Chargeback Analyst Sr. gains exposure to some of the complex tasks within the job function. Occasionally directed in several aspects of the work. To be a Merchant Chargeback Analyst Sr. typically requires 2 to 4 years of related experience. (Copyright 2024 Salary.com)
Recently Added Merchant Chargeback Analyst Sr. jobs
Payments Analyst, Merchant Card Processing
- Alterra Mountain Company
-
Denver, CO
FULL_TIME
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Year Round
AUTHENTICITY | EMPOWERMENT | COLLABORATION | PURPOSE
Alterra Mountain Company is a family of 17 iconic year-round resorts, the world's largest heli-skiing operation, and Ikon Pass - the premier ski and snowboard season pass offering access to more than 50 iconic mountain destinations around the world.
Headquartered in Denver, Colorado and born out of a shared love of the mountains and adventure, the company has brought together some of the world's most aspirational brands, including: Steamboat and Winter Park in Colorado; Palisades Tahoe, Mammoth Mountain, June Mountain, Big Bear Mountain Resort and Snow Valley in California; Stratton Mountain and Sugarbush Resort in Vermont; Snowshoe Mountain in West Virginia; Tremblant in Quebec and Blue Mountain in Ontario, Canada; Crystal Mountain in Washington; Schweitzer in Idaho; Deer Valley Resort and Solitude Mountain Resort in Utah; and CMH Heli-Skiing & Summer Adventures in British Columbia. Also included in the portfolio is Alpine Aerotech, a worldwide helicopter support and maintenance service center in British Columbia, Canada, Aspenware, the ski industry leader in technology services and e-commerce, and Ski Butlers, the global leader in ski and snowboard rental delivery.
A career with Alterra Mountain Company is more than what you do today; it's being part of creating a community rooted in the spirit of the mountains, united by a passion for adventure, and celebrating the legendary adventures and enduring memories that mountains bring to everyone.
BESIDES WORKING SOMEWHERE AWESOME, WHAT'S IN IT FOR YOU?- Free Ikon Pass for all eligible employees, with additional free skiing riding privileges across the family of Alterra Mountain Company resorts for all eligible employees and their dependents
- Discounted skiing riding for friends and family of eligible employees across the family of Alterra Mountain Company Resorts
- Flexible Time Off (FTO) and Paid Time Off (PTO) policies for eligible employees to rest, relax and recharge
- Generous discounts on outdoor gear, apparel, rental cars, etc.
- Medical, dental, vision, life, AD&D, short term & long-term disability insurance, EAP, HSAs, FSAs, and more
- 401(k) plan with generous company match
- Discounted tuition with partner online university for all Alterra Mountain Company employees to further their education
- Paid parental leave of up to 6 weeks for eligible employees
- Commuter benefits (Denver employees only)
- Flexible/hybrid workplace policy empowering employees to work from home while encouraging regular in-person collaboration in our dog-friendly company headquarters office located in Denver's RiNo Art District neighborhood
For information on Alterra Mountain Company's Social Responsibility work including our Diversity, Equity, & Inclusion actions, please see our webpage at www.alterramtnco.com/social-responsibility. Among other resources, Alterra has Employee Resource Groups to support the BIPOC (Black, Indigenous, and people of color), disability, LGBTQIA2S , and women communities within our workforce.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily with or without reasonable accommodations.
POSITION SUMMARY
The Payments Analyst, Merchant Card Processing, works closely with the Accounting and resort teams to identify, research, and resolve customer chargeback disputes and elevate issues to senior management. The Payments Analyst, Merchant Card Processing plays a critical role and must be highly detail-oriented to ensure the dispute representment and documentation to a payment processor is complete and without error. The individual hired for this role is expected to work efficiently to meet goals and cross-train in other business areas. This will allow them to understand chargeback fraud's full scope and impact.
ESSENTIAL DUTIES
General Responsibilities- Respond fully, accurately, and timely to credit card dispute/chargeback requests and fraud alerts by researching and investigating information and taking appropriate actions to remedy.
- Provide investigative support for issues and escalations related to chargeback operations. Build dispute cases to recover funds.
- Validate appropriate data from internal and third-party systems and ensure a proper course of action is being pursued. Monitor disputed transactions for possible fraudulent activity.
- Establish good working relationships with key stakeholders in Accounting, Treasury, Legal, Sales, and Resort teams. Provide guidance to reduce credit card fraud and chargebacks.
- Handle escalated communications with resorts, cardholders, and acquirers.
- Understand credit card processing, transaction flow, brand rules, and merchant account setup.
- Identify and recommend process improvements.
- Lead monthly meetings with ski resorts leadership regarding fraud and chargebacks.
REQUIRED QUALIFICATIONS- 2 years' experience in credit card disputes/chargebacks, including CNP (card not present) processing. Knowledge of card brand operating rules and regulations and federal and state regulations. Knowledge of processes and procedures affecting credit, debit, and pre-paid dispute processing.
- Proficiency with Microsoft Office, including Excel.
- Experience with working with a third-party fraud platform is a plus.
- Ability to communicate effectively in writing and verbally across all levels of the organization.
- Ability to manage multiple tasks while working independently and in a team environment.
- Ability to listen and resolve conflict while maintaining confidentiality. Able to effectively present information to management and acquirers.
- A strong sense of curiosity is required-the ability to make independent judgments that have considerable impacts on the organization. Ability to analyze information, think through complex problems, and make critical decisions based on limited information.
EDUCATION REQUIREMENTS- An undergraduate degree in accounting or finance is preferred.
The base salary range below represents the low and high end of the Alterra Mtn Co Shared Services Inc. salary range for this position. Actual salaries will vary and may be above or below the range based on various factors including but not limited to experience, education, training, location, merit system, quantity or quality of production, responsibilities, and regular and/or necessary travel. The range listed is just one component of Alterra Mtn Co Shared Services Inc.'s total compensation package for employees. Other rewards may include short-term and long-term incentives and many region-specific benefits.
Denver area base salary range: $58,000 to $81,000 per year
PHYSICAL REQUIREMENTS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to walk, talk, see, hear, and operate a computer and other office productivity machinery.
WORKING CONDITIONS
Indoor/Outdoor: While performing the duties of this job, the employee may be exposed to harsh and varying outside weather conditions.
Hazardous Materials/Noise: The noise level in the work place is usually moderate.
This job description is not an exhaustive list of all functions and responsibilities that an employee may be required to perform in this position. Alterra Mtn Co Shared Services Inc. and its affiliates reserve the right to modify, increase, decrease, suspend, and or eliminate any of the essential duties and/or the position in its entirety.
This job description is not an express or implied contract, guarantee, promise, or covenant of employment for any set term or duration, or for termination only for cause.
Employment with Alterra Mtn Co Shared Services Inc. or any of its affiliates is "at will" meaning either party may terminate the employment relationship at any time with or without cause and with or without notice.
This position is located in Colorado, and the work is primarily in Denver, CO and, as such, employment in this position is subject to the labor and employment laws of the state of Colorado.
Application Deadline: Recruiting timelines vary by position, however, all Alterra Mtn Co Shared Services Inc. positions accept applications for a minimum of 5 business days from the posting date listed above. This position is open and still accepting applications.
Alterra Mtn Co Shared Services Inc. and its affiliates are equal opportunity employers and maintain drug-free workplaces. All employees and candidates are reminded that Alterra Mtn Co Shared Services Inc. and its affiliates adhere to all applicable labor and employment laws, and State, County, and City-specific labor and employment regulations, where applicable. - 1 Month Ago
Payments Analyst, Merchant Card Processing
- Alterra Mtn Co Shared Services Inc.
-
Denver, CO
OTHER
- Year Round AUTHENTICITY | EMPOWERMENT | COLLABORATION | PURPOSE Alterra Mountain Company is a family of 17 iconic year-round resorts, the world’s largest heli-skiing operation, and Ikon Pass - the pre...
- 1 Month Ago
Sr. Tax Analyst
- OmniTRAX
-
Denver, CO
FULL_TIME
- The Broe Group is a private, multi-billion-dollar investment group with diversified holdings throughout 41 North American states and provinces. Its deep operational knowledge derived from owning and o...
- 17 Days Ago
Sr. Revenue Operations Analyst
- Vertafore Career Center
-
Denver, CO
FULL_TIME
- Pay Range: $70,000 - $80,000 JOB DESCRIPTION Application Deadline: 4/15/2024 Vertafore is seeking an ever curious and knowledge hungry Sr. Revenue Operations Analyst to enable sales and marketing succ...
- 20 Days Ago
Sr Analyst, Distribution
- Test Frontier Job Board
-
Denver, CO
FULL_TIME
- Why Work for Frontier Airlines? At Frontier, we believe the skies should be for everyone. We deliver on this promise through our commitment to Low Fares Done Right. This is more than our tagline - it’...
- 1 Day Ago
Analyst, Revenue Management Sr
- Test Frontier Job Board
-
Denver, CO
FULL_TIME
- What Will You Be Doing? The Sr Revenue Management (RM) Analyst is responsible for a combination market revenue maximization, process improvement, and team stewardship. Supporting duties include the mo...
- 2 Days Ago
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0 Merchant Chargeback Analyst Sr. jobs found in Denver, CO area
Financial Analyst
- Brooksource
-
Denver, CO
- Invoice Operations Analyst Hybrid - Denver, CO Long Term Contract Prepares monthly network payments and accruals for Com...
- 4/25/2024 12:00:00 AM
Financial Customer Service Representative
- Randstadusa.com
-
Denver, CO
- 100% remote Contract to hire PST Time a MUST *possibility of growth in Financial field We are seeking a friendly and ent...
- 4/25/2024 12:00:00 AM
Acquisitions Associate – Multifamily (Semi-Remote)
- Advice Personnel
-
Denver, CO
- Real Estate Acquisitions Associate – Multifamily (Semi-Remote) A prominent national real estate investment and managemen...
- 4/25/2024 12:00:00 AM
Regulatory Analyst
- CROWHEART ENERGY
-
Denver, CO
- Company Summary: Crowheart Energy, LLC isan independent oil and gas company with an operational focus on the Green River...
- 4/24/2024 12:00:00 AM
Governance, Risk, and Compliance Manager
- Lumivero
-
Denver, CO
- Join a team that's making an IMPACT Lumivero offers custom-built software solutions that allow users to leverage tools t...
- 4/24/2024 12:00:00 AM
License Analyst (02 Floater Role)
- Northwestern Mutual Investment Services Llc
-
Denver, CO
- At Northwestern Mutual, we are strong, innovative and growing. We invest in our people. We care and make a positive diff...
- 4/23/2024 12:00:00 AM
Senior Level Corporate & Finance Associatein Denver, CO
- Carrie Rikon & Associates, LLC.
-
Denver, CO
- Senior Level Corporate & Finance Associate in Denver, CO Job requires five days a week on-site in Denver, CO Compensatio...
- 4/23/2024 12:00:00 AM
Area Director of Finance
- Sage Hospitality
-
Denver, CO
- Why us?: Job Close Date: April 27, 2024 or until filled. A position is open at Hotel Indigo Denver Downtown! Located in ...
- 4/22/2024 12:00:00 AM
About Denver, Colorado
Denver is in the center of the Front Range Urban Corridor, between the Rocky Mountains to the west and the High Plains to the east. Denver's topography consists of plains in the city center with hilly areas to the north, west and south. According to the United States Census Bureau the city has a total area of 155 square miles (401 km2), of which 153 square miles (396 km2) is land and 1.6 square miles (4.1 km2) (1.1%) is water. The City and County of Denver is surrounded by only three other counties: Adams County to the north and east, Arapahoe County to the south and east, and Jefferson County...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Merchant Chargeback Analyst Sr. jobs
$46,087 to $55,041
Denver, Colorado area prices
were up 0.4% from a year ago
were up 0.4% from a year ago