Merchant Chargeback Analyst Sr. jobs in Des Moines, IA

THE OPPORTUNITY:

We are seeking a talented Lead Chargeback Analyst who will provide direction, training, coaching and support to the Chargeback department staff. Serves as a resource to the staff, management team, and clients. Acts as a liaison and contact for clients and escalations. Maintains the highest level of customer satisfaction. History of willingness to take on additional responsibilities, special projects and maintaining a positive attitude. Supports staff through training, team building and quality control programs.

On January 2, 2024, Co-op Solutions and PSCU became a single entity – combining two talented teams with the same mission – both built on the foundation of the “people helping people” credit union philosophy. Our employees are our greatest asset and together, we are better positioned to innovate leading-edge technologies, deliver differentiated value to our clients and support career development opportunities for our employees. It’s an exciting and pivotal point in both legacy companies’ journeys!

WHAT YOU CAN LOOK FORWARD TO:

• Ensures the team’s daily production and quality objectives are met while demonstrating the highest level of internal and external customer service.

• Provides support for all products/services currently supported by Cards Risk Management and keeps informed of new products, product enhancements, system changes, and compliance issues. Serves as the “expert” in at least two key Cards Risk Management tasks.

• Provides leadership and support to staff.

• Handles projects, as assigned by manager.

• Acts as the Industry Specialist by staying informed of MC and Visa regulations and changes.

• Leads and performs quality control audits and consults with leadership regarding results.

• Identifies, analyzes and communicates training gaps.

WHAT YOU’LL NEED TO SUCCEED:

• Extensive product knowledge and minimum 2 years credit/debit card experience.

• Customer service expertise and effective handling of escalation calls.

• Credit union operations.

• Adult learning and training principles.

• Decision making/problem solving skills.

• PC skills.

• Interpersonal communication skills.

• Telephone skills.

• Team skills.

• Project management skills.

• Leadership skills.

REQUIRED EDUCATION and EXPERIENCE:

• High School Diploma or equivalent.

• 4 years experience in the chargeback analyst role.

#joinourteam

THE PERKS

• Fun, challenging and, collaborative work environment with passionate colleagues that care deeply about the intersection of technology and human-centered financial services.

• Great Work/Life Benefits – Paid Time Off (PTO), Maternity, Parental, Family Care, Adoption Leave Programs, Community Volunteer Time Off, and 12 Paid Holidays.

• Health benefits – medical, dental, & vision plus wellness programs and gym reimbursements.

• 401K with generous company match.

• Tuition reimbursement.

• Engagement Resource Groups - Women in Tech, Pride Alliance, Black Financial Technology Professionals, Veterans, and more to come.