Merchant Chargeback Analyst Sr. jobs in Stamford, CT

COMPANY OVERVIEW

HomeServe USA Corp. is a Great Place to Work, and while we’re biased, we’re not just saying that. We’re proud to have been certified as a Great place to Work the last four years. What do we do and what makes it so great? Well, we’re glad you asked!

We put people at the heart of everything we do. That’s priority number one for all of us. For the 5 million Customers we serve, that means being there when they have an emergency home repair need, such as getting their a/c working, clearing their clogged pipes, or fixing broken electrical systems. With over 1,000 municipal and utility Partners, that means providing their customers with access to affordable home repair plans, making it easier, faster and less expensive to have their home repair needs met. And for the nearly 3,000 People working alongside us, it means fostering a rewarding, inclusive and challenging career experience that we think is second to none. At HomeServe USA Corp., everyone is welcome. We know that having diverse teams has a positive impact on our work and ultimately helps us better serve our customers.

POSITION SUMMARY

We are seeking an experienced and strategic-minded Senior Reporting Analyst to lead our reporting and analytics efforts. This role is ideal for individuals with 5 years of experience in data analysis, reporting, and business intelligence, who possess strong analytical skills and a track record of delivering actionable insights to drive business outcomes. As a Senior Reporting Analyst, you will play a critical role in shaping our reporting strategy, mentoring junior analysts, and collaborating with stakeholders to optimize decision-making processes across the organization.

POSITION RESPONSIBILITIES

• Lead the development and implementation of comprehensive reporting solutions, including reports, dashboards, and data visualizations, to support strategic initiatives and business operations.
• Utilize advanced analytical techniques to uncover insights from complex datasets and provide actionable recommendations to senior leadership.
• Partner with cross-functional teams to define reporting requirements, identify KPIs, and ensure alignment with organizational objectives.
• Serve as a subject matter expert on reporting methodologies, data visualization techniques, and emerging trends in business intelligence.
• Mentor and coach junior analysts, providing guidance on data analysis techniques, reporting best practices, and professional development.
• Drive continuous improvement in reporting processes and methodologies to enhance efficiency, accuracy, and scalability.
• Collaborate with IT and other stakeholders to optimize data architecture and ensure data quality and integrity.
• Communicate findings and recommendations to stakeholders through compelling presentations and reports, tailored to diverse audiences.

SKILLS & ABILITIES

• Bachelor's degree in Business, Finance, Mathematics, Statistics, Computer Science, or a related field. Master's degree preferred.
• 5 years of experience in data analysis, reporting, business intelligence, or a relevant role.
• Proficiency in SQL for complex data extraction, manipulation, and analysis.
• Extensive experience with data visualization tools such as Power BI, Tableau, or similar software.
• Strong analytical skills with the ability to synthesize complex information and generate actionable insights.
• Excellent communication and presentation skills, with the ability to convey technical concepts to non-technical stakeholders.
• Proven track record of leading reporting projects from concept to implementation, delivering high-quality results on time and within budget.
• Leadership experience, including the ability to mentor and develop junior team members.
• Strategic mindset with a focus on driving business outcomes through data-driven decision-making.

In Return, We Offer:

• Competitive compensation
• Career development and advancement opportunities
• Friendly, open and team oriented work atmosphere
• Excellent benefits including generous medical, vision, dental and life & disability insurance
• 401(k) plan with a company match
• Eligibility to enroll in up to two HomeServe coverage plans paid for by the company

Salary Range: $96,277 - $128,369

Annual Bonus Potential: 10%

HomeServe USA is an equal opportunity employer.

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