Merchant Chargeback Manager jobs in Hialeah, FL

This position will be responsible for the monitoring of merchant activity via report analysis, gateway monitoring, and outbound calling to verify compliance of terms of the merchants processing agreement, holding questionable batches until an investigation can be completed, and communicating actions and outcomes to all stakeholders in a manner consistent with maintaining a good rapport with internal and external clients. The potential candidate will require a thorough understanding of Microsoft products.

DUTIES AND RESPONSIBILITIES

• Merchant website review for compliance
• Divert funds and conduct evaluations on merchant accounts that pose a risk to the organization
• Analyze credit, financial, and underwriting documentation
• Make decisions on required reserve amounts and releases
• Knowledge of chargeback reason codes
• Make outbound verification calls
• Educate merchants on processing guidelines and security measures.
• Communicate with merchants regarding exception activity, action plans, and long term risk solutions
• Knowledge of the Visa/MasterCard/Discover rules/regulations
• Reviewing portfolio for suspicious activity, investigating potential fraudulent merchant activity, mitigating potential losses, collecting funds owed to the company, etc.
• Ability to resolve complex problems with minimal guidance
• Ability to independently manage multiple tasks/projects and deadlines simultaneously
• Excellent verbal and written communication skills
• Proficient computer skills, Word and Excel
• Other duties as assigned.

Skills Required:

• Strong deductive reasoning skills; can infer the complete picture using information gathered from multiple sources
• Able to read and fully understand Personal and Business Credit Reports in order to assess a merchant’s financial condition and wherewithal to pay chargebacks or refunds as they may occur * General ability to assess business and personal financials to hedge against potential financial exposure.
• Proficiency with Microsoft Office applications
• Enjoys identifying patterns or recognizing aberrations; likes to get to the bottom of the story indicated by the clues they surface
• Takes calculated risks and learns from mistakes
• Speaks in a clear, poised, and convincing manner. Writes in a professional style that remains succinct, polite, and on-point. Conveys difficult news compassionately in support of building long-term relationships with our merchants and ISOs
• Demonstrates accuracy with particular attention to detail in a work setting that requires effective time-management skills and strict adherence to deadlines

Experience and Education:

• Minimum of 3 years prior experience in a Risk Management or Credit Underwriting role, preferably within the payment card industry
• Prior use of transaction monitoring or risk assessment software and reporting tools
• Spanish as a plus
• Prior merchant services experience
• Bank representative A .

We offer a great opportunity to be mentored by industry professionals and grow with us.

Job Type: Full-time

Pay: $55,000.00 - $70,000.00 per year

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Vision insurance

Schedule:

• 8 hour shift

Work Location: In person