Merchant Chargeback Manager manages and oversees the daily operations of a group of fraud analysts/investigators and/or chargeback analysts, either directly or through subordinate supervisors. Develops and implements fraud/chargeback policies and procedures in order to achieve an overall acceptable fraud rate on CNP transactions. Being a Merchant Chargeback Manager manages analysis of transactional records and databases to determine fraud trends and assist in the development of risk mitigation strategies. Possesses expert understanding of fraud related data, model schematics, systems and tools. Additionally, Merchant Chargeback Manager typically requires a bachelor's degree. Typically reports to a Director. The Merchant Chargeback Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. To be a Merchant Chargeback Manager typically requires 3+ years of managerial experience. (Copyright 2024 Salary.com)
Williams-Sonoma, Inc.
Chargeback Associate - Fraud Operations
Full time
Training starts on 2/19/2024
About your role and the team
Consider yourself an E-Commerce sleuth? Do you like catching bad guys in action? Than the Chargeback Team is the perfect fit for you! From the basics of assisting customers with double charges to researching and responding to fraudulent trends, our associates are the backbone to mitigating loss and reducing risk! If you're detail oriented, self-motivated professional that can maintain a quick and seamless experience for our customers, let's talk now!
You’re excited about this opportunity because you will...
Research and take action against potentially fraudulent users
Responds to disputed charges to help reduce unwarranted losses
Assist with recording and analyzing data, through internal and external resources
Ability to effectively communicate with banks and credit card companies while consistently maintaining a high level of accuracy in noting customer's orders and feedback.
Collaborate with your manager and peers to reduce company's overall exposure to fraud, reduce chargebacks, and improve the user experience for our dedicated customers.
Why you will love working at Williams-Sonoma, Inc.
We’re at the forefront of tech and retail, redefining technology for the next generation
We’re passionate about our internal and external clients and live/breathe the client experience
We’re excited about you because...
1-2 years of previous fraud/risk experience
Excellent analytical, oral and written communication skills with professional phone etiquette
Ability to prioritize on the fly
This role is not eligible for Visa sponsorship or relocation assistance.
Williams-Sonoma Inc. is an Equal Opportunity Employer. Williams-Sonoma, Inc. will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.
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