Merchant Chargeback Manager jobs in Lompoc, CA

Overall Job Summary

The Assistant Store Manager is responsible for proficiency in all areas of a specialty retail farm and ranch store.  The Assistant Store Manager serves as the second in charge of operations to the Store Manager.  Duties include delivering a Legendary Customer Experience, providing leadership and direction to the store team, and performing operational activities throughout the store.  The Assistant Store Manager is also responsible for promoting a safe and productive work environment for all Team Members, customers, and vendors, as well as training Team Members on the appropriate application of policies and procedures.

Do you love the life out here and want to share it with others? At Tractor Supply we strive to make the life out here a little bit better each day for both our neighbors and our teams.  
 

Essential Duties and Responsibilities (Min 5%)

It is essential that you be available, flexible, adaptable, and service-oriented, as you must be able to fulfill all of the following requirements:

• Maintain regular and predictable attendance.
• Work scheduled shifts, and have the ability to work varied hours, days, nights, weekends, and overtime, as dictated by business needs. 
• Uphold and promote a safe and productive work environment by following and enforcing policies and procedures. 
• Deliver on our promise of Legendary Customer Service through GURA:
  • Greet the Customer.
  • Uncover Customer’s Needs & Wants.
  • Recommend Product Solutions.
  • Ask to Add Value & Appreciate the Customer.
• Proficient in all Team Leader and Receiver functions.
• Create and foster a welcoming environment and sense of belonging in the Store. Ensure that the power of diversity, equity and inclusion is experienced everyday across our Team Members, Customers, Suppliers and Communities. Ensure Team Members mirror the communities the Store serves. Ensure a supportive and engaging experience for Team Members and Customers by fostering different backgrounds, experiences, perspectives, ideas and innovative thinking. 
• The Assistant Store Manager is required to perform a combination of the following duties during 95 percent of their day.  Although the mix may vary from one day to another, our business and staffing model makes it essential that every person in this position be able to perform all of the following duties accurately, efficiently and safely on a regular basis and without advance notice:
  • Assist Store Manager in Store Operations including: driving sales and profit, customer loyalty, planning, prioritization, and delegating of daily tasks.
  • Support Store Manager in Team Member counseling, hiring/staffing decisions, scheduling, Team Member training including product knowledge development, appropriate application of policies and procedures and encouragement of continuous learning, and maintaining a productive work environment.
  • Perform Opening/Closing procedures.
  • Transport and make deposits to the bank.
  • Resolve customer complaints/issues and ensure the customer has a positive shopping experience.
  • Ensure the customer has a Legendary shopping experience that differentiates from the competition.
  • Champion the Customer Experience in the store and execute the role of the GURA Sales Leader. 
  • Lead freight movement, and support merchandising initiatives, feed management, and inventory control.
  • Operate cash register/computer.
  • Supervise cash handling procedures.
  • Adhere to loss prevention standards and respond to any alarm calls as needed. 
  • Operate Forklift and Baler.
  • Ensure the safety and well-being of birds. Sanitize and maintain poultry holding tanks and care for birds as required.
  • Assist customers with loading purchases.
  • Complete all documentation associated with any of the above job duties.
• May be required to perform other duties as assigned. 
   

Required Qualifications

Experience: Previous retail leadership experience is required.  Farming, ranching, pet/equine, or welding knowledge is strongly preferred. Must be 18 years of age or older and possess a valid driver’s license.

Education:  High school diploma or the equivalent is required.  Bachelor’s degree in Business Administration or related field is preferred. Regardless of education level, you must be able to read, write, and count accurately.

Preferred knowledge, skills or abilities

• Ability to perform and execute principle responsibilities of Team Members.
• Strong interpersonal skills and ability to resolve issues ethically and with minimal conflict.

Working Conditions

Physical Requirements

Disclaimer

This job description represents an overview of the responsibilities for the above referenced position.  It is not intended to represent a comprehensive list of responsibilities.  A team member should perform all duties as assigned by his/ her supervisor