Merchant Chargeback Manager jobs in Miami, FL

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Manager Payments and Merchant Services (Global Treasury)

POSITION SUMMARY:

This position will report to the Director of Payment Acceptance and will be primarily responsible for managing globally the acceptance of customer credit card and alternate payments Additionally this position will lead technology initiatives to enhance the Treasury department's analytical and process capabilities Developing management reports around payment acceptance as well as identifying and overseeing the implementation of cost and efficiency savings are key responsibilities of this position This position may also support the AVP Assistant Treasurer and the VP & Treasurer with presentations analyses and special projects

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Manage global acceptance of credit cards and alternate payments from a Treasury perspective
Manage relations with card processors networks and technology providers
• Negotiate new contracts and renewals of existing contracts and manage requests for proposals (RFPs)
Identify and execute opportunities to reduce costs and expand capabilities including new markets and payment methods
• Monitor competitor offerings and market developments worldwide
Track and provide reporting on collateral held by processors if any Ensure collateral held is per contractual terms and returned on a timely basis
• Explore all avenues for processing on a noncollateralized basis
Provide assistance to the cruise brands the Digital and E-commerce teams Accounting and IT for corporate initiatives relating to payment acceptance such as new business ventures or customer experiences Work with IT to support the design and
• evolution of the payments architecture
Provide reporting and analytics around payment metrics such as deposit balances volumes costs refunds chargebacks and acceptance rates across various dimensions such as payment types processors
• cruise brands and channels
Manage creation of data warehouse and analytical tools in collaboration with internal expert resources
• Proactively address issues and opportunities identified by the reporting such as any unfavorable trends in costs or chargebacks
• Assist with payment issues that may come up such as chargebacks and credit card holds
Provide Treasury support for other card-related projects such as corporate purchase cards co-branded cards and gift cards
• Support Dynamic Currency Conversion program
• Lead technology initiatives to enhance the Treasury department's analytical and process capabilities
Act as an in-house expert as it relates to systems selection management integration and optimization Design and execute Data Analytics and Business Intelligence initiatives in order to assist the department to better process and leverage quantitative and non-quantitative data related to RCG's bank relationships cash management
• debt and derivatives portfolio
Propose and lead technology initiatives focused on enhancing the Treasury department's analytical and process capabilities improving efficiency and reducing costs (where applicable) Leverage internal IT experts on technologies such as PowerBI dashboards data warehouses robotic process automation workflows blockchain
• machine learning and artificial intelligence
• Collaborate with the other Finance functions to ensure benefits of technology enhancements (whether ours or theirs) are shared and coordinated
• Utilizes his/her understanding of Treasury systems (including but not limited to Sungard Integrity and ChathamDirect) and data requirements of the Treasury department to leverage the data collection and

QUALIFICATIONS:

• MBA a plus
• 8 – 10 years of experience
Successful track record of accomplishments
• Experience managing global acceptance of credit cards highly preferred

KNOWLEDGE AND SKILLS:

• Ability to understand and negotiate complex agreements
• Entrepreneurial drive to identify and implement opportunities in collaboration with other departments
Quick learner with strong analytical skills
• Experience with emerging technologies or the ability to come up to speed on them quickly to work effectively with subject matter experts
• External focused: attuned to market trends globally
• Strong drive to learn and expand skill set
• Excellent verbal and written communication and interpersonal skills

We know there's a lot to consider As you go through the application process our recruiters will be glad to provide guidance and more relevant details to answer any additional questions

Thank you again for your interest in Royal Caribbean Group We'll hope to see you onboard soon

It is the policy of the Company to ensure equal employment and promotion opportunity to qualified candidates without discrimination or harassment on the basis of race color religion sex age national origin disability sexual orientation sexuality gender identity or expression marital status or any other characteristic protected by law Royal Caribbean Group and each of its subsidiaries prohibit and will not tolerate discrimination or harassment

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