Merchant Chargeback Manager jobs in Texas
Merchant Chargeback Manager manages and oversees the daily operations of a group of fraud analysts/investigators and/or chargeback analysts, either directly or through subordinate supervisors. Develops and implements fraud/chargeback policies and procedures in order to achieve an overall acceptable fraud rate on CNP transactions. Being a Merchant Chargeback Manager manages analysis of transactional records and databases to determine fraud trends and assist in the development of risk mitigation strategies. Possesses expert understanding of fraud related data, model schematics, systems and tools. Additionally, Merchant Chargeback Manager typically requires a bachelor's degree. Typically reports to a Director. The Merchant Chargeback Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. To be a Merchant Chargeback Manager typically requires 3+ years of managerial experience. (Copyright 2024 Salary.com)
Recently Added Merchant Chargeback Manager jobs
General Manager
- NSM Merchant
-
West Willis, TX
FULL_TIME
-
Summary
Manages and assumes responsibility for all functions of a Papa John's restaurant to ensure high quality products and customer service are delivered to ensure restaurant profitability. This is accomplished by being a self-sufficient leader, making quality decisions, and instilling pride and accountability in team members. Other responsibilities include the management of operations including the execution of all Company policies, procedures, programs and systems. Ensures compliance with all federal, state and local laws and ethical business practices.
Essential Duties and Responsibilities include the following. Other duties may be assigned. - Provide quality products to our customers by building a system of quality with team members, which ensures each delivered product meets Papa John's standards and accurately reflects the customer's order. Professionally and promptly respond to all customers concerns or issues. Solicit customer feedback, share feedback with team and use feedback to improve restaurant operations and build brand loyalty. Communicate, train and promote quality standards to team members by utilizing all available tools including the Operations Manual and Team Member Handbook.
- Actively recruit customer focused team members, maintain adequate staffing levels according to projected sales, properly orient and train team members to exceed customer expectations, ensure compliance with uniform and appearance standards, establish and communicate performance expectations and conduct timely and effective performance reviews. Document performance issues and take appropriate disciplinary action, up to and including termination. Effectively coach and develop team members to ensure entire team is quality and customer focused; and build an atmosphere of teamwork, energy and fun.
- Manage sales goals against budget and prior year by providing prompt and friendly customer service; building check averages through team member training on products and sales execution. Seek additional sales through traditional and non-traditional methods by executing creative local restaurant marketing and creating a positive presence in the community.
- Manage profit goals against budget and prior year; ensure food, labor and other controllable costs stay within budget, and correct deviations from the budget by accurately utilizing the PROFIT System. Develop and implement appropriate plans to resolve unfavorable trends and enhance profits. Execute administrative and cash management duties. Plan and manage adequate inventory levels using the restaurant's computerized inventory system to meet sales demands and minimize loss.
- Manage company's assets by ensuring the restaurant is clean, fully equipped and all equipment operates properly; ensure restaurant meets safety and security standards at all times; oversee preventative maintenance and repairs when necessary.
Position Qualifications. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Competencies are classified as the work habits, attitudes, personal characteristics, and behaviors that reflect how a person accomplishes the duties and responsibilities of his/her job. - Critical Thinking: Defines and resolves a situation or problem by analyzing issues involved, weighing options, and evaluating alternatives; maintains objective attitude; approaches situations and problems systematically; uses observation, experience, reflection, and/or reasoning to drive business forward.
- Customer Focused: Commits to meeting the needs and expectations of the organization's internal and external customers; builds and maintains a customer base; delivers a high level of customer service; searches continually for ways to increase customer satisfaction (i.e., customer feedback).
- Developing Team Members: Directs and motivates others, provides timely and specific feedback, changes coaching style to fit individual needs, assesses strengths and development needs of team members and provides opportunities for growth.
- Flexibility: Adapts and changes course of action when appropriate; effectively transitions from task to task; deals well with unresolved situations, frequent change, delays, or unexpected events; maintains objectives amidst shifting priorities.
- Initiative: Takes action proactively; addresses issues or opportunities without supervision; focuses on desired results and accomplishments; demonstrates clear purpose, enthusiasm, and a "can-do" attitude.
- Leading Team Members: Provides clear direction and sets priorities to accomplish desired actions and results; seeks talented and skilled people to build high performing teams; keeps team members informed, ensures their needs are met, and removes barriers; delegates responsibility and empowers team members to do their jobs.
- Managing Execution: Manages multiple projects and effectively prioritizes tasks, responsibilities, and goals; uses goals to guide actions and creates detailed action plans; organizes and schedules people and tasks; utilizes resources effectively to meet goals.
Functional Skills - Basic accounting including invoice reconciliation, debit and credit review, financial statement analysis
- Cash management skills
Education and/or Experience - High school diploma or GED
- Stable employment history
- Two years successful restaurant management or supervision experience with salary progression
Physical Demands. While performing the duties of this job, the team member is required to use hands repetitively, stand for prolonged periods, walk, grasp firmly/strongly and simply/lightly with hands, and use fine finger dexterity. The team member is frequently required to bend over, twist, reach above shoulder level, crouch or stoop, kneel, repetitively use feet, and use head and neck in a twisting or static motion and to look up and/or down, and lift and/or move up to 50 pounds. Occasionally, the team member is required to sit, climb, balance, push and/or pull, and lift and/or move over 51 pounds.
Work Environment. While performing the duties of this job, the team member is required to work outdoors in various temperatures, ir a noisy environment, near moving mechanical parts, with dangerous equipment or sharp tools, and around fumes, odors, dust, or toxic chemicals.
Additional Information - Must be 18 years of age or older
- Must have reliable transportation
- Must be able to work long hours, scheduled or unscheduled, which will include nights, weekends, and as emergencies arise
- Ability to successfully perform the job duties of all positions in the restaurant, including pizza delivery
- Ability to manage with no supervision
- Bilingual in certain markets
- Work with phones, computers, fax machines and copiers
- Exempt, salaried position
- Employment is contingent upon satisfactory results of a background check
- 3 Days Ago
General Manager
- NSM Merchant
-
Alvin, TX
FULL_TIME
- Summary Manages and assumes responsibility for all functions of a Papa John's restaurant to ensure high quality products and customer service are delivered to ensure restaurant profitability. This is ...
- 1 Month Ago
General Manager
- NSM Merchant
-
Seguin, TX
FULL_TIME
- Summary Manages and assumes responsibility for all functions of a Papa John's restaurant to ensure high quality products and customer service are delivered to ensure restaurant profitability. This is ...
- 1 Month Ago
General Manager
- NSM Merchant
-
San Antonio, TX
FULL_TIME
- Summary Manages and assumes responsibility for all functions of a Papa John's restaurant to ensure high quality products and customer service are delivered to ensure restaurant profitability. This is ...
- 1 Month Ago
General Manager
- NSM Merchant
-
Houston, TX
FULL_TIME
- Summary Manages and assumes responsibility for all functions of a Papa John's restaurant to ensure high quality products and customer service are delivered to ensure restaurant profitability. This is ...
- 1 Month Ago
General Manager
- NSM Merchant
-
Spring, TX
FULL_TIME
- Summary Manages and assumes responsibility for all functions of a Papa John's restaurant to ensure high quality products and customer service are delivered to ensure restaurant profitability. This is ...
- 1 Month Ago
Merchant Chargeback Manager jobs at Popular Companies
Lead Analyst- Merchant Analytics
- BJ's Wholesale Club
-
Marlborough, MA
- At BJ’s, we are transforming our organization to deliver exceptional business results while providing greater value to o...
- 4/19/2024 12:00:00 AM
SR Analyst- Merchant Analytics
- BJ's Wholesale Club
-
Marlborough, MA
- This CEO sponsored and fully funded team is looking for strong analytical leaders who can turn insights into action. Com...
- 4/19/2024 12:00:00 AM
Merchant
- DIFF Eyewear
-
Los Angeles, CA
- DIFF Charitable Eyewear stands for making a DIFFerence. With quality, value and charity at the heart of what we do, we b...
- 4/17/2024 12:00:00 AM
Merchant
- Diff Eyewear
-
Los Angeles, CA
- DIFF Charitable Eyewear stands for making a DIFFerence. With quality, value and charity at the heart of what we do, we b...
- 4/16/2024 12:00:00 AM
Lead Analyst- Merchant Analytics
- Bj's Wholesale Club
-
Marlborough, MA
- At BJs, we are transforming our organization to deliver exceptional business results while providing greater value to ou...
- 4/16/2024 12:00:00 AM
SR Analyst- Merchant Analytics
- Bj's Wholesale Club
-
Marlborough, MA
- This CEO sponsored and fully funded team is looking for strong analytical leaders who can turn insights into action. Com...
- 4/16/2024 12:00:00 AM
Assistant Merchant
- Brooks Brothers
-
New York, NY
- General Summary: Founded in 1818, Brooks Brothers is America’s oldest clothier. For more than 200 years, the brand has d...
- 4/16/2024 12:00:00 AM
Lead Baker/Midnight Baker/Wholesale Baker/Market Merchant
- Desert Bakehouse LLC
-
Tucson, AZ
- Job Description Job Description Cafe Francais is looking for any one of these 3 positions to fill depending on experienc...
- 4/15/2024 12:00:00 AM
About Texas
Texas (/ˈtɛksəs/, locally /ˈtɛksɪz/; Spanish: Texas or Tejas Spanish pronunciation: [ˈtexas] (listen)) is the second largest state in the United States by both area and population. Geographically located in the South Central region of the country, Texas shares borders with the U.S. states of Louisiana to the east, Arkansas to the northeast, Oklahoma to the north, New Mexico to the west, and the Mexican states of Chihuahua, Coahuila, Nuevo León, and Tamaulipas to the southwest, while the Gulf of Mexico is to the southeast.
Houston is the most populous city in Texas and the fourth largest in the...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Merchant Chargeback Manager jobs
$68,697 to $114,212
Most Popular Cities in Texas for Merchant Chargeback Manager Jobs
What does a Merchant Chargeback Manager do?
Merchant Chargeback Manager in Binghamton, NY
After surveying over 200 online, multichannel and mobile commerce merchants, across a range of verticals, the companies found that majority of merchants are struggling when managing chargebacks, and feel they lose most cases when they dispute them.
January 27, 2020
Merchant Chargeback Manager in Columbus, OH
The national retailer was also intrigued with the Chargeback App’s searching, sorting and reporting capabilities.
February 18, 2020
Merchant Chargeback Manager in Mcallen, TX
Although the chargeback process was originally designed to protect consumers, it actually works just as hard to defend merchants, too.
December 19, 2019