Merchant Chargeback Supervisor directly supervises a team of fraud prevention analysts/investigators and/or chargeback analysts. Organizes and assigns the workload for the team and ensures that work is completed timely and accurately. Being a Merchant Chargeback Supervisor coordinates the training of the team members. Typically requires a bachelor's degree. Additionally, Merchant Chargeback Supervisor typically reports to a manager or head of a unit/department. The Merchant Chargeback Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be a Merchant Chargeback Supervisor typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
This position can be located at the Seacoast offices in Stuart, Tampa or Orlando.
JOB SUMMARY:
The Merchant Services Coordinator is responsible for championing merchant services across the organization through the identification, development, building and expansion of our merchant services customer base/network/business opportunities. Will be responsible for the growth of the merchant portfolio through the development and execution of robust sales plans and utilization of industry contacts (COIs, existing clients, and referrals) with a complete understanding of Program profitability. Will travel to meetings with bankers throughout the footprint. Will manage sales and pipeline reporting for the business unit. Will work with sales managers in all lines of business to identify barriers or issues to achieving goals, then will identify and help implement solutions. Leads client experience efforts and reporting for the business unit.
Leads goal setting for the business unit. May assist with strategy development and business planning. May work with cross functional teams to: develop and implement internal and external marketing and sales promotions; draft and deliver merchant services training to internal audiences; and develop and improve internal incentive plans. Recommends and implements initiatives to grow merchant services sales and revenue. Builds effective cross-functional teams. May resolve complex client-related or external issues, making recommendations to management and communicates resolution to appropriate constituencies. Acts as a change agent. Does not manage people at this level.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
EDUCATION and/or EXPERIENCE:
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The Statements above are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of responsibilities, duties, and skills. Because these statements are general, the job description is used for a variety of purposes including job evaluations; performance reviews; recruitment; etc. All Associates are required to adhere to the highest legal and ethical standards applicable to our industry. It is the policy of Seacoast Bank that all Associates will be familiar and compliant with all regulatory, legal, ethical and Bank risk mitigation requirements pertaining to both our industry and their individual roles. This includes the on time, successful completion of annual required training post-hire and effective execution of role responsibilities.
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
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