Merchant Chargeback Supervisor jobs in Orlando, FL

Merchant Chargeback Supervisor directly supervises a team of fraud prevention analysts/investigators and/or chargeback analysts. Organizes and assigns the workload for the team and ensures that work is completed timely and accurately. Being a Merchant Chargeback Supervisor coordinates the training of the team members. Typically requires a bachelor's degree. Additionally, Merchant Chargeback Supervisor typically reports to a manager or head of a unit/department. The Merchant Chargeback Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be a Merchant Chargeback Supervisor typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)

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Merchant Services Coordinator
  • Seacoast Bank
  • Orlando, FL FULL_TIME
  • This position can be located at the Seacoast offices in Stuart, Tampa or Orlando.

    JOB SUMMARY:

    The Merchant Services Coordinator is responsible for championing merchant services across the organization through the identification, development, building and expansion of our merchant services customer base/network/business opportunities. Will be responsible for the growth of the merchant portfolio through the development and execution of robust sales plans and utilization of industry contacts (COIs, existing clients, and referrals) with a complete understanding of Program profitability. Will travel to meetings with bankers throughout the footprint. Will manage sales and pipeline reporting for the business unit. Will work with sales managers in all lines of business to identify barriers or issues to achieving goals, then will identify and help implement solutions. Leads client experience efforts and reporting for the business unit.

    Leads goal setting for the business unit. May assist with strategy development and business planning. May work with cross functional teams to: develop and implement internal and external marketing and sales promotions; draft and deliver merchant services training to internal audiences; and develop and improve internal incentive plans. Recommends and implements initiatives to grow merchant services sales and revenue. Builds effective cross-functional teams. May resolve complex client-related or external issues, making recommendations to management and communicates resolution to appropriate constituencies. Acts as a change agent. Does not manage people at this level.

    ESSENTIAL DUTIES AND RESPONSIBILITIES:

    • Acts as a direct liaison between the Line of Business, Internal Sales Teams and Third Party Service provider in driving, developing, and retaining new business client merchant relationships
    • Collaborates with Regional Manager and District Executive to develop and implement customer centric sales relationship plans / pipeline management
    • Complies with and stays abreast of all applicable policies and procedures, federal and state laws
    • Coordinates and supports targeted acquisition campaigns and events
    • Develops external relationships through prospecting, outside calling, networking, referrals and community involvement
    • Develops internal relationships through meeting attendance, program presentations and critical one-on-one engagements
    • Handles relationship review and overall relationship profitability to support Business Line program decisions
    • Identifies acceptable merchant services opportunities, to Program and Credit Standards, and develops them to help internal constituencies generate new referrals/sales
    • Identifies appropriate cross sale opportunities and facilitates other referrals within the organization
    • Maintains and applies a thorough understanding of the Company's Merchant Program and Merchant Credit policies, client eligibility and all necessary business practices to ensure the submission of accurate and complete merchant referrals
    • Manages existing relationships to enhance profitability, increase revenue and mitigate retention risk while delivering an excellent customer service experience to the client
    • Understands the merchant services environment, strategies and Payments industry to execute successful sales activities
    • Works to achieve sales goals (loans, deposits and generation of fee incomes.)
    • Adheres to Seacoast Bank’s code of conduct.

    EDUCATION and/or EXPERIENCE:

    • Bachelor's Degree; in business, finance, economics, or equivalent field
    • 5-10 years in a Merchant Sales/Management role and/or related business payments experience
    • Ability to interact with clients in a professional manner
    • Ability to maintain and demonstrate high ethical standards and personal integrity to build credibility and trust while enhancing the organization's reputation in the lending community
    • Demonstrated ability to manage and prioritize multiple tasks
    • Excellent business development and presentation skills
    • High-energy, result-oriented and works well in a team environment
    • In-depth knowledge of merchant services, payments products and banking deposit products
    • Strong computer skills to include Microsoft Office (Word, PowerPoint and Excel) and ability to quickly learn new software and or systems
    • Superior analytical, consulting and negotiating skills
    • Superior client relationship, marketing presentation and sales/closing skills
    • Superior written, verbal and interpersonal communication skills
    • Thorough understanding of the trends, competition, communities and businesses in the serviced markets
    • Brings out the best in each team member by consistently motivating and acknowledging peer contributions
    • Understands and leverages team dynamics
    • Asks open-ended questions that encourage others to offer their points of view
    • Investigates and identifies the root cause and corrects items deemed non-compliant, regardless of pressures from business or management
    • Improves relationships between key individuals to achieve seamless cross-team work flow and positively impact results
    • Keeps up -to-date with external market events, pressures and regulations which may impact the organization and assesses whether similar issues exist in the organization
    • Can identify functional and organizational implications associated with major trends
    • Looks for creative approaches to providing or improving services that may increase efficiency and decrease cost
    • Applies customer feedback toward improving and innovating services
    • Takes responsibility for and deals effectively with complex and sensitive customer issues and complaints
    • Anticipates customer needs and proactively makes recommendations

    #LI-PF1

    The Statements above are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of responsibilities, duties, and skills. Because these statements are general, the job description is used for a variety of purposes including job evaluations; performance reviews; recruitment; etc. All Associates are required to adhere to the highest legal and ethical standards applicable to our industry. It is the policy of Seacoast Bank that all Associates will be familiar and compliant with all regulatory, legal, ethical and Bank risk mitigation requirements pertaining to both our industry and their individual roles. This includes the on time, successful completion of annual required training post-hire and effective execution of role responsibilities.


    Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

    The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

  • 1 Month Ago

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Sales Executive Merchant Regional (Orlando, FL)
  • FIS
  • Orlando, FL FULL_TIME
  • Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : High School DiplomaJob DescriptionNote: A successful candidate for this position will re...
  • Just Posted

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Sales Executive Merchant Regional (Orlando, FL)
  • FIS Global
  • Orlando, FL OTHER,FULL_TIME
  • Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : High School DiplomaJob DescriptionNote: A successful candidate for this position will re...
  • 1 Day Ago

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Merchant Services Outside Sales Account Manager
  • Betterpay LLC
  • Orlando, FL PART_TIME,FULL_TIME
  • About Us Betterpay, LLC is a leading provider of Merchant Acquiring and Payments Solution. Our main processing partner is Paysafe. Betterpay is a Registered Independent Sales Organization registered w...
  • 4 Days Ago

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Merchant Lending Business Sales Officer (Polk County FL Area)
  • Launch Credit Union
  • Titusville, FL FULL_TIME
  • Position Summary The Merchant Lending Business Sales Officer is an independent, subject matter expert who plays a pivotal role in maintaining ongoing relationships with current Indirect Merchant Lendi...
  • 23 Days Ago

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Supervisor
  • Bowlero Corp
  • APOPKA, FL OTHER
  • Overview Salary is $18/hour Imagine your ideal job. Now add bowling, arcade games, amazing parties, and the kind of food most people dream about at their desks. This isn’t any ordinary office; it’s th...
  • 19 Days Ago

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0 Merchant Chargeback Supervisor jobs found in Orlando, FL area

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Supervisor
  • The Parking Spot
  • Orlando, FL
  • Since its inception, The Parking Spot has made superior airport parking experiences easy and affordable by focusing on h...
  • 3/28/2024 12:00:00 AM

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bealls Supervisor
  • bealls
  • Orlando, FL
  • Position: SUPERVISOR Non-Exempt: Supervisor Come join a team that brings a people-first approach to everything we do! be...
  • 3/28/2024 12:00:00 AM

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bealls Supervisor
  • bealls
  • Casselberry, FL
  • Position: SUPERVISOR Non-Exempt: Supervisor Come join a team that brings a people-first approach to everything we do! be...
  • 3/28/2024 12:00:00 AM

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Supervisor, Weld & Machine (Third Shift)
  • Universal Orlando
  • Orlando, FL
  • Universal Orlando Resort believes in-person collaboration is key to our success. Many of our Team Members work in a hybr...
  • 3/25/2024 12:00:00 AM

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Program Supervisor
  • Childrens Home Society of Florida
  • Orlando, FL
  • Overview Since opening our doors in 1902, CHS became a part of Florida's history. CHS has been committed to growing and ...
  • 3/25/2024 12:00:00 AM

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Outdoor Shift Supervisor
  • Karinas Lakefront Maintenance LLC
  • Casselberry, FL
  • Job Description Job Description Hi! We are seeking a dedicated and EXPERIENCED Outdoor Shift Supervisor to join our team...
  • 3/25/2024 12:00:00 AM

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Prepress Supervisor
  • Hagan Graphic Assets LLC
  • Orlando, FL
  • Job Description Job Description Job Title: Prepress Manager Job Summary: The Prepress Manager is a critical role that ov...
  • 3/24/2024 12:00:00 AM

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Supervisor Housekeeping
  • Hilton Grand Vacations
  • Orlando, FL
  • Job Description Now Offering Day 1 Benefits & Same Day Pay* Work for a winning team that offers Day-one Benefits! Team M...
  • 3/20/2024 12:00:00 AM

Orlando (/ɔːrˈlændoʊ/) is a city in the U.S. state of Florida and the county seat of Orange County. Located in Central Florida, it is the center of the Orlando metropolitan area, which had a population of 2,509,831, according to U.S. Census Bureau figures released in July 2017. These figures make it the 23rd-largest metropolitan area in the United States, the sixth-largest metropolitan area in the Southern United States, and the third-largest metropolitan area in Florida. As of 2015, Orlando had an estimated city-proper population of 280,257, making it the 73rd-largest city in the United State...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Merchant Chargeback Supervisor jobs
$49,931 to $75,443
Orlando, Florida area prices
were up 1.5% from a year ago