Methods/Procedures Analyst jobs in Terre Haute, IN
Methods/Procedures Analyst evaluates, maintains and improves efficiency of organization. Develops and implements new procedures, policies and paperwork to simplify and improve operations. Being a Methods/Procedures Analyst determines need for new equipment. May require a bachelor's degree in area of specialty. Additionally, Methods/Procedures Analyst typically reports to a supervisor. To be a Methods/Procedures Analyst typically requires 0-2 years of related experience. Works on projects/matters of limited complexity in a support role. Work is closely managed. (Copyright 2024 Salary.com)
Recently Added Methods/Procedures Analyst jobs
ANALYST
- HCL Technologies
-
Brazil, IN
FULL_TIME
-
Division/Department EUC SBU
Location List PRF #
Job Title HELPDESK
Reports to Language
:
Stream : SERVICE DESK Type of position:
Title
Level of SD Admin
General Description
Responsibilities :-
To manage the help desk staff to ensure consistent and high quality service to the customer's End users inline with all SLA s and KPI s.
To maintain an effective and efficient help desk tightly linked with customer business objectives.
Ensure continuous improvement of services provided to customer end users.
Provide Problem Management System support activities
Act as technical liaison between help desk, customer business groups, and IM support groups
Maintain technical skill continuity and consistency of help desk staff
Develop improvement programmes based on the results of customer survey and other measures to meet agreed levels.
Ensure operational excellence of the help desk. Implement Global problem Management and Escalation process.
Implement & maintain staffing and scheduling for helpdesk. Ensure that necessary staffing is there to provide adequate coverage and maintain SLA.
Work with Application and Infrastructure Development teams to ensure a smooth transition of new h/w and s/w into support by the help desk
Includes preparation of help desk staff to support new technology
Maintain skills inventory of help desk analysts and Work Request Co-ordinators:
Evaluate technical skills
Develop and maintain Training Plan
Work closely with Team Leads & SDM/GOM to perform RCA and value add analysis and lead problem resolution effort.
Implement complaint handling (management escalation) process for the help desk.
Liaison with the training team on issues of staff preparedness, How Tos , FAQ's , training, etc. for both helpdesk and for the end user community
Should keep knowledge updated by going through documentation periodically,updating documentation whenever new/change in process.
Documentation of help desk processes and manage help desk related projects
Liaison between help desk and other groups on technical support issues:
Proactively work with other groups on normal process support issues
Reactively work with other groups,gather technical information at outages,reduced services,emergencies or other exceptions from normal process
Technical Requirements
Strong Service Orientation
Strong inter-personal skills
Ability to operate effectively in multi-national and multi-cultural business
Disciplined and systematic problem solving skills required
Good analytical and root cause analysis skills
Hands-on work experience with the following:
Windows Operating systems
Clients: Windows XP, Windows 2000, Windows 98
Servers: Windows 2000, Windows 2003
Remote desktop connectivity applications,
MS Office Suite: MS-Word, MS-Excel, MS-PowerPoint, MS-Outlook/Exchange,
Internet browsers (e.g. Explorer, Netscape, Firefox),
VPN and remote dial-in users
Support for laptop, desktops, and printers
PDA and blackberry support
Others: Adobe Acrobat and other common desktop applications
Soft Skills
Other Skills / Experience
Personal dedication to providing high quality, superior service at all times. Ability to finish what is started is a must.
Ability to learn new information quickly and the willingness to do so at all times.
Customer Focus
Teamwork
Technical Expertise
Interpersonal Effectiveness
Concern for Order and Quality
. Seek solutions to chronic problems
Years of Experience
Certification requirements
Education requirements
Reviewed by Title
Approved by Title
Date Posted
Date Hired
HCL Confidential
- Bachelors / Masters / Equivalent
Relavant : Minimum of 3 years supervisory experience in managing technical help desk/service desk
- Preferred MCP/MSCE/MSCA or HDI SCM or Cisc - 18 Days Ago
International Analyst
- Rocket Lawyer
-
Brazil, IN
FULL_TIME
- About Rocket LawyerWe believe everyone deserves access to affordable and simple legal services. Founded in 2008, Rocket Lawyer is the largest and most widely used online legal service platform in the ...
- 18 Days Ago
SENIOR ANALYST
- HCL Technologies
-
Brazil, IN
FULL_TIME
- Portuguese (1.) To put together data and slides from different sources for the whole function review with senior management (2.) Contributes to special assignments to increase the maturity of the CoE,...
- 2 Days Ago
Case Analyst
- Binance
-
Brazil, IN
FULL_TIME
- Binance is the leading global blockchain ecosystem and cryptocurrency infrastructure provider whose suite of financial products includes the world’s largest digital-asset exchange. Our mission is to a...
- 25 Days Ago
Commission Analyst
- CreatorIQ
-
Brazil, IN
FULL_TIME
- CreatorIQ has earned the title of best company to work for in multiple programs including BuiltIn LA and NY, was named a Leader by The Forrester New Wave™: Influencer Marketing Solutions, and was reco...
- 27 Days Ago
Product Analyst
- Rocket Lawyer
-
Brazil, IN
FULL_TIME
- About Rocket LawyerWe believe everyone deserves access to affordable and simple legal services. Founded in 2008, Rocket Lawyer is the largest and most widely used online legal service platform in the ...
- 27 Days Ago
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0 Methods/Procedures Analyst jobs found in Terre Haute, IN area
Program and Management Analyst
- Army Cecom
-
Terre Haute, IN
- Job SummaryPlease limit your resume to 5 pages. If more than 5 pages are submitted, only the first 5 pages will be revie...
- 4/24/2024 12:00:00 AM
Senior Scientist
- Bausch + Lomb
-
Terre Haute, IN
- Bausch + Lomb (NYSE/TSX: BLCO) is a leading global eye health company dedicated to protecting and enhancing the gift of ...
- 4/23/2024 12:00:00 AM
BCBA (Board Certified Behavior Analyst)
- Hopebridge
-
West Terre Haute, IN
- Summary You are searching for a clinician-founded, clinician-run, mission-driven, high-energy organization that is relen...
- 4/22/2024 12:00:00 AM
BCBA (Board Certified Behavior Analyst)
- Hopebridge
-
Terre Haute, IN
- Summary You are searching for a clinician-founded, clinician-run, mission-driven, high-energy organization that is relen...
- 4/22/2024 12:00:00 AM
BCBA (Board Certified Behavior Analyst)
- Hopebridge
-
Brazil, IN
- Summary You are searching for a clinician-founded, clinician-run, mission-driven, high-energy organization that is relen...
- 4/22/2024 12:00:00 AM
Internal Revenue Agent (Senior Revenue Agent (Examiner) -12 MONTH ROSTER
- Department Of The Treasury
-
Terre Haute, IN
- Duties WHAT IS THE SBSE - SMALL BUSINESS SELF EMPLOYED DIVISION? A description of the business units can be found at: ht...
- 4/22/2024 12:00:00 AM
Site Support Applications Analyst - Community Howard Regional Health
- eCommunity
-
Marshall, IN
- Join Community Community Health Network was created by our neighbors, for our neighbors. Over 60 years later, community ...
- 4/21/2024 12:00:00 AM
Senior Scientist
- Bausch + Lomb
-
Terre Haute, IN
- Bausch + Lomb (NYSE/TSX: BLCO) is a leading global eye health company dedicated to protecting and enhancing the gift of ...
- 4/20/2024 12:00:00 AM
About Terre Haute, Indiana
Terre Haute is located alongside the eastern bank of the Wabash River in western Indiana. The city lies about 75 miles (121 km) west of Indianapolis.
According to the 2010 census, Terre Haute has a total area of 35.272 square miles (91.35 km2), of which 34.54 square miles (89.46 km2) (or 97.92%) is land and 0.732 square miles (1.90 km2) (or 2.08%) is water.
The Wabash River dominates the physical geography of the city, forming its western border. Small bluffs on the east side of city mark the edge of the historic flood plain. Lost Creek and Honey Creek drain the northern and southern sections ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Methods/Procedures Analyst jobs
$50,122 to $65,009
Terre Haute, Indiana area prices
were up 1.3% from a year ago
were up 1.3% from a year ago
What does a Methods/Procedures Analyst do?
Methods/Procedures Analyst in Santa Fe, NM
The Procedure Analyst trend tool enables the user to view and compare key process variables of a currently executing procedure with an optimal procedure.
February 05, 2020
Methods/Procedures Analyst in Austin, TX
Procedure Analyst provides comprehensive procedure execution reporting for quality control and tracking, and supports continuous process improvement and operational effectiveness through early identification of quality problems and deviations from golden procedures.
January 26, 2020