Mortgage Collection Supervisor supervises a team of collectors who limit collection portfolio losses and delinquencies. Maintains documentation on past-due accounts. Being a Mortgage Collection Supervisor monitors collections activities for compliance with policies and procedures. Provides reports to management with recommendations for improvement and referrals for complex accounts. Additionally, Mortgage Collection Supervisor may require a bachelor's degree or its equivalent. Typically reports to a manager or head of a unit/department. The Mortgage Collection Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be a Mortgage Collection Supervisor typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
Collection Specialist Job Description
First Security Bank & Trust in Charles City IA is seeking a motivated and detail-oriented individual to join our team as a Collection Specialist. As a Collection Specialist, you will play a vital role in ensuring the financial stability of both our customers and the bank itself. If you have a strong sense of responsibility, excellent communication skills, and a passion for problem-solving, this is the perfect opportunity for you!
POSITION SUMMARY: Understand and comply with collection systems and process at all stages to reduce delinquencies in the Residential Real Estate and Consumer loan portfolio. Communicate with customers verbally and in writing regarding past due accounts and the collection process.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
DESIRED KNOWLEDGE, SKILLS, & ABILITIES
QUALIFICATIONS
Education: 2-year AA degree in business or related degree or equivalent work experience
Experience: 3 year’s work experience in a position with a high degree of customer contact and service. Any experience working with past due customers is a plus.
Statements included on this job description are intended to describe the general nature and level of work performed by the employee(s) assigned to this job. The statements should not be construed as an exhaustive list of responsibilities, duties, and skills required. Accommodations will be made to allow for meeting the above requirements when it does not place “undue hardship” on First Security Bank & Trust.
Why Choose First Security Bank & Trust?
At First Security Bank & Trust, we are committed to providing exceptional service banking to our clients while fostering a rewarding and inclusive work environment for our employees. As a Collection Specialist, you will have the opportunity to make a real difference by helping our customers navigate their financial challenges and ensuring the success and stability of our bank.
As an employee, you will enjoy numerous benefits, including:
At First Security Bank & Trust, we believe that our employees are the foundation of our success. We value diversity, respect, and integrity, and strive to create a workplace where everyone feels valued, appreciated, and empowered to achieve their full potential. If you are looking to join a team that is dedicated to service excellence and personal growth, we would love to hear from you!
About First Security Bank & Trust
First Security Bank & Trust is a community bank that has been serving the financial needs of individuals and businesses in Charles City, IA since 1934. With a focus on providing personalized service and building strong relationships, we have become a trusted partner for our customers.
At First Security Bank & Trust, we offer a wide range of banking products and services, including personal and business banking, loans, mortgages, wealth management, and online banking. We are committed to utilizing innovative technology to streamline our processes and provide the best possible customer experience.
As a locally owned and operated bank, we are deeply rooted in our community and actively support local initiatives and organizations. Our mission is to empower our customers to achieve their financial goals by providing trusted expertise and exceptional service.
Join our team and become a part of a bank that is dedicated to making a positive impact on the lives of our customers and the community we serve.
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