Mortgage Collection Supervisor jobs in Danbury, CT

Mortgage Collection Supervisor supervises a team of collectors who limit collection portfolio losses and delinquencies. Maintains documentation on past-due accounts. Being a Mortgage Collection Supervisor monitors collections activities for compliance with policies and procedures. Provides reports to management with recommendations for improvement and referrals for complex accounts. Additionally, Mortgage Collection Supervisor may require a bachelor's degree or its equivalent. Typically reports to a manager or head of a unit/department. The Mortgage Collection Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be a Mortgage Collection Supervisor typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)

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Collection specialist
  • Savings Bank of Danbury
  • Danbury, CT FULL_TIME
  • About the Organization

    We are people serving people. Established in 1849, Savings Bank of Danbury is a full-service community bank rooted in history and positioned for the future.

    We provide a full array of deposit, savings, and lending services for individuals and businesses. Through modern banking technology, our customers can access to their accounts and manage their money anytime, on the go.

    We are committed to employing highly-motivated people who value customer care, professionalism, and team success.

    EOE Statement

    Savings Bank of Danbury is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, disability status, protected veteran status or any other characteristic protected by law.

    Position

    Loss Mitigation Specialist

    Full-Time / Part-Time

    Full-Time

    Description

    The Collections Specialist at the Savings Bank of Danbury is responsible for Mortgage and Home Equity loan, secured and unsecured Consumer loan loss mitigation and FNMA secondary market servicing.

    Provides repayment solutions through customer outreach efforts and present options for collateral retention. Provides financial counseling and offers mortgage forbearance, loan deferral, refinance or modification solutions and track foreclosures for compliance and further legal or collection action.

    COLLECTIONS - Uses effective loss prevention techniques to collect on all mortgage, home equity, investment property, and consumer loans.

    Utilizes skip tracing methods, including social media, to locate customers, employers, etc. - Corresponds with customers in early, mid and late-stage delinquency verbally and / or in writing to obtain financial information and documentation on delinquent loans and to discuss loss mitigation options.

    Ensures proper policies, procedures, risk mitigation activities, and operating controls are followed. - Asks direct questions to learn the customer's story and reason for the delinquency and provides financial counseling.

    Determines if it is a temporary or permanent financial hardship and follows up with customer accordingly. - Reviews past due accounts, including first payment defaults, to ensure that errors are corrected promptly.

    Reviews borrowers' information to determine eligibility for loss mitigation assistance and recommends debt counseling agencies as appropriate.

    Audits and analyzes loan application, financial statements, credit report, home appraisal, title search, deed, certificate of title, note and other loan servicing documentation to ensure the loan approval decision followed approved policies and procedures, ownership is properly documented, and lien position is secure before proceeding with legal action.

    Understands when we have the right of share offset and cross-collateralization. - Monitors customer obligations such as making trial plan payments and then prepares documents necessary such as forbearance, deferral, modification, deed in lieu or voluntary repossession agreements to avoid the foreclosure or repossession actions.

    Updates collection system notes with status, core system flags, alerts and diary entries and interfaces with other servicing departments regarding status of the loan.

    LOSS MITIGATION - Review, analyze, and determine property worthiness for all loss mitigation options (i.e. : PMI claim, CPI claim, pre-foreclosure, forbearance, etc.

    Responsible for verifying member's county property tax status on 1st and 2nd mortgage through Escrow Servicing and determining the next step in resolving member's county property tax delinquency.

    Collaborates with Management and recommends restructuring, recommends charge off's, write downs, Risk Rating changes workout, or modification options if the ability to repay exists.

    Tracks workouts, Modifications, Non-accrual and Troubled Debt Restructuring for audit - Provides attorney and court with accurate foreclosure figures, including reinstatement, payoff, and assumption figures which will be provided to external parties by the attorney.

    In addition, provide the attorney with accurately executed documents as requested. - Monitors foreclosure proceedings on assigned cases by interacting and instructing various parties such as attorneys, insurers, realtors, appraisers, and any other party involved with the foreclosure.

    • Prepares bidding instructions and processes all foreclosure sale results, ensuring compliance with policies, procedures, guidelines and complies with all sale deadlines.
    • Confers with Management to determine if the bank will be represented at sale and bid on the property to minimize loss and maximize the recovery.
    • Executes legal documents relating to foreclosure and maintains compliance standards. Registers the address and all details all foreclosures in process following county requirements.
    • Manages the bank's real estate owned properties and ensures an insurance policy is in place. Manages eviction process and legal steps required for compliance.

    Manages relationships with real estate agents and property managers who help secure, repair, maintain, list, and sell the property.

    • Responsible for bankruptcy filing reviews, transmittals to attorneys and servicing or further legal action or settlement of delinquent or charged-off loans and negative account.
    • Ensures new bankruptcy filings are set up properly on collection and core servicing system. Ensures proper policies, procedures, risk mitigation activities, and operating controls are followed.

    Reports gaps in policies, procedures, and operating controls to leadership to ensure member impact and risk is mitigated.

    • Performs Plan Reviews and prepares and files accurate proof of claims on Chapter 13 and all Chapter 7 Asset cases with the bankruptcy districts.
    • Monitors accounts during the bankruptcy process to ensure all documents have been received by the bankruptcy districts and the proper application of all payments received for Pre- and Post-petition payments

    Position Requirements

    Educational and experience requirements include :

    Associate degree or an equivalent, banking experience preferred

    2 - 5 years relevant experience in loss mitigation or loan related area

    Advanced knowledge of customer service principles and processes

    Strong interpersonal skills including verbal communication and listening skills

    Relevant experience developing and achieving team goals

    Strong computer and banking software experience

    Proven ability to stay current with and comply with industry regulations

    Experience analyzing current market conditions to determine future business opportunities and projections

    Physical Demands and Work Environment

    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee : Is regularly required to operate a computer and other office equipment, such as, a copy machine, calculator, phone, and computer printer.

    Must be able to remain in a stationary position 60% of the time. Is required to have close visual acuity to perform an activity such as, viewing a computer terminal and determine the accuracy, neatness, and thoroughness of work assigned to self and staff.

    Is required to express or exchange ideas by means of the spoken word to convey detailed spoken instructions to other employees accurately.

    Must be able to receive detailed information through oral communication. The noise level in the work environment is typically low to moderate.

    Position is considered sedentary and may require employee to lift up to ten pounds

    Job Type : Full-time

    Hours Per Week

    None Specified

    This position is currently accepting applications.

    Last updated : 2024-03-07

  • 18 Days Ago

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Mortgage Occupancy Field Inspector
  • GIS Field Services
  • Redding, CT FULL_TIME
  • GIS Field Services, Inc. is looking to hire a Mortgage Occupancy Field Inspector to perform residential property inspections on behalf of mortgage lenders. Our inspectors enjoy a flexible schedule whi...
  • 1 Month Ago

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Mortgage Occupancy Field Inspector - Growth
  • GIS Field Services
  • Redding, CT FULL_TIME
  • GIS Field Services, Inc. is looking to hire a Mortgage Occupancy Field Inspector to perform residential property inspections on behalf of mortgage lenders. Our inspectors enjoy a flexible schedule whi...
  • Just Posted

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Supervisor
  • American Multi-Cinema, Inc.
  • Danbury, CT FULL_TIME
  • Supervisor Danbury 16 61 Eagle Rd, Danbury, CT 06810 Job Summary Free movies, free popcorn, flex schedules...and more! Assist management in the coordination of operations to achieve AMC's goals. Model...
  • 11 Days Ago

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Residential Mortgage Originator (Hudson Valley, NY)
  • Tompkins Community Bank
  • Brewster, NY FULL_TIME
  • Overview Expected to provide direct mortgage loan services to bank customers and potential customers; promote and cross-sell all bank services; respond to inquiries and questions regarding mortgage lo...
  • 21 Days Ago

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Production supervisor
  • PolyOne
  • Bethel, CT FULL_TIME
  • Avient Corporation (NYSE : AVNT), with 2021 revenues of $4.8 billion, provides specialized and sustainable material solutions that transform customer challenges into opportunities, bringing new produc...
  • 18 Days Ago

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0 Mortgage Collection Supervisor jobs found in Danbury, CT area

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Patient Service Coordinator - Multispecialty
  • Hartford HealthCare
  • Wilton, CT
  • Description Job Schedule: Full Time Standard Hours: 40 Job Shift: Shift 1 Shift Details: Mon-Fri Work where every moment...
  • 3/28/2024 12:00:00 AM

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Environmental Service Associate-Per Diem
  • Yale New Haven Health
  • Bridgeport, CT
  • Overview: To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mi...
  • 3/28/2024 12:00:00 AM

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Medical Practice Patient Representative
  • Nuvance Health
  • Carmel, NY
  • $500 SIGN ON BONUS Medical Patient Practice Representative- Carmel, 24 hours per week Nuvance Health has a network of co...
  • 3/27/2024 12:00:00 AM

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Human Service Specialist
  • Careerbuilder-US
  • Bridgeport, CT
  • Responsibilities Follow Service plans and achieve goals following certain guidelines Work with supervisors to report pro...
  • 3/27/2024 12:00:00 AM

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Customer Service Representative
  • Complete Staffing Solutions
  • Danbury, CT
  • Job Description Job Description Responsibilities Working in our engineering department enables you to immediately suppor...
  • 3/26/2024 12:00:00 AM

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Associate Patient Care Coordinator
  • Optum
  • Mount Kisco, NY
  • Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. ...
  • 3/26/2024 12:00:00 AM

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Office Coordinator/Customer Service Representative
  • Closet Factory Inc
  • Bethel, CT
  • **Job Description** **Office Coordinator/Customer Service Representative** **Closet Factory** **Bethel, CT** We are sear...
  • 3/25/2024 12:00:00 AM

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Associate Patient Care Coordinator
  • Optum
  • Baldwin Place, NY
  • Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. ...
  • 3/25/2024 12:00:00 AM

Danbury is a city in Fairfield County, Connecticut, United States, located approximately 50 miles (80 km) northeast of New York City making it part of the New York metropolitan area. Danbury's population at the 2010 census was 80,893. Danbury is the fourth most populous city in Fairfield County, and seventh among Connecticut cities. The city is within the New York combined statistical area and Bridgeport metropolitan area. The city is named for Danbury in Essex, England. It is nicknamed the "Hat City" because for a period in the nineteenth and early twentieth centuries it was the center of the...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Mortgage Collection Supervisor jobs
$59,787 to $77,261
Danbury, Connecticut area prices
were up 1.7% from a year ago

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Train and ensure that assigned Collections Representatives follow standardized collection procedures for all assigned accounts.
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Mortgage Collection Supervisor in Casper, WY
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