Mortgage Collection Supervisor jobs in Lansing, MI

Affiliate Mortgage Services, a non- profit organization, established in 2008, operating in 21 states.

To learn more about us, visit our website at: www.affiliatemtg.org.

Join our amazing team!!! We offer a competitive benefits package!

EMPLOYEE PERKS: (Waiting period may apply)

• Health Insurance
• Dental, Life Insurance, Vision
• Paid Time Off
• Holiday Pay
• Monday through Thursday 10:30 am to 7:00 pm, Friday 8:30 am to 5:00 pm and weekends off

POSITION OVERVIEW

The Loan Collections Specialist is a full-time, benefit eligible position and reports to the Collections Manager. This position will be responsible for performing mortgage payment collection activities on delinquent mortgages, complying with sound and ethical collection principles and federal and state regulations related to mortgage collections.

This position requires excellent customer service and communication skills, attention to detail and accuracy. The Collections Specialist must demonstrate strong skills in follow-up and persistence to promote positive outcomes.

SPECIFIC DUTIES AND RESPONSIBILITES

• Implement collections calls on a daily basis. Collection calls will be categorized as those borrowers whose payments are 45 days or less, 45-90 days late or over 90 days late.
• Work with borrowers to identify solutions for delinquencies and to help prevent future occurrences
• Maintain accurate, detailed records of communications and actions in company computer systems
• Contact third party vendors to obtain any information needed to assist the collection process
• Assist collections department team in developing and refining collections policies and procedures to continually improve mortgage collections program
• Maintain compliance with appropriate laws and regulations regarding mortgage collections
• General filing, scanning and communication with Affiliates, investors, or other service providers
• Must develop a good working knowledge of state and federal regulations related to mortgage collections and adhere to these requirements in their daily activities. It will also be necessary to develop knowledge of traditional mortgage servicing practices, such as Fannie Mae and Freddie Mac servicing requirements.

KNOWLEDGE, SKILLS, ABILITIES AND EXPERIENCE

• High School or equivalent
• Collections experience
• Demonstrated proficiency working with Microsoft Office
• Excellent customer service skills
• Strong interpersonal skills
• Accuracy, detail orientated and the ability to multi-task
• Strong communication skills

ORGANIZATIONAL OVERVIEW

Affiliate Mortgage Services, a non -profit organization, established in 2008, was the first mortgage lender in the nation, created by a Habitat for Humanity State Support Organization (SSO). Its mission was to originate and service mortgage loans for Habitat for Humanity Affiliates in the state of Michigan.

After several years the company began to receive requests for assistance from HFH Affiliates outside Michigan. As the company began bringing its services to other states, it could no longer operate under the Michigan SSO’s Affiliation Agreement with Habitat for Humanity International.

In January, 2019 it changed its name to Affiliate Mortgage Services and separated from the Michigan SSO; however, its original mission remains the same. It is 100% dedicated to providing cost-effective mortgage origination and loan servicing solutions to Habitat for Humanity Affiliates and their homeowners.

These statements are intended to describe the general nature and level of work performed by employees assigned to this job classification. They are not intended to be an exhaustive list of all responsibilities, duties and skills required. Responsibilities and activities may change at any time with or without notice.

E/O/E M/F/D/V Affiliate Mortgage Services is an equal opportunity employer and seeks to employ and assign the best qualified personnel for all our positions in a manner that does not unlawfully discriminate against any person because of race, color, religion, gender, marital status, age, national origin, physical or mental disability, sexual orientation, veteran/reserve national guard status, or any other status or characteristic protected by law.

Job Type: Full-time

Pay: $21.00 - $23.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Weekly day range:

• Monday to Friday

Work setting:

• Office

Experience:

• Mortgage Collections: 1 year (Required)

Work Location: In person